Shoebacca, located in Irving, Texas, and founded in 2002, is an online footwear retailer. Initially starting as an eBay reseller, in 2006, they started shoebacca.com. With annual revenue of approximately $7.7 million and around 25,000+ different products, they are a larger online shoe retailer. Shoebacca is offering a 110% price matching system and a 365-day return policy. In addition to this, Shoebacca also provides its customers free shipping across the United States. Currently, Shoebacca is run by its 2 founders, Marc and Ryan Schlachter. Marc operates as a director, while Ryan operates as the company’s president. All around, Shoebacca seems like an excellent company for people to purchase shoes from.
Shoebacca Company Information:
| Official Website: | https://www.shoebacca.com/ |
| Headquarters Location: | Irving, Texas, United States |
| Founded: | 2002 |
| Industry: | Retail |
| Ownership: | Marc and Ryan Schlachter |
| Contact: | cs@shoebacca.com / 1-888-446-1788 |
| Trust Score: | Good |
| Social Media: | Facebook Instagram Twitter LinkedIn |
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What is Shoebacca?
Shoebacca is an online retailer specializing exclusively in footwear. Founded in 2002 by brothers Marc and Ryan Schlachter and initially starting as an eBay reseller, they’ve since grown the company to include 50+ employees, earning them more than $7mn in revenue each year. In the past 3 years, they’ve managed to increase their income by 1500 percent.
Looking at all of the various indicators on the company in terms of public opinion, they look good. In the past three years, they’ve had only 43 complaints opened against them in the Better Business Bureau, with the majority of them being closed. Of those remaining, most of them seem to be related to misconceptions about the website itself, or the company’s return policy. Overall, the website has a substantial selection of products backed by a swathe of happy customers.
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Is Shoebacca legal and safe or is it a scam?
As is the case with most online retailers that make a name for themselves, Shoebacca is 100% legal and safe to use. With Shoebacca having been operating for nearly 20 years, achieving $7mn+ in revenue, and offering over 700k products, it is safe to assume that the business is not a scam.
However, that comes with a caveat. While you may not be outright scammed by Shoebacca, there does exist a potential with any business online or otherwise for them to not fulfill their end of the bargain. Products could get lost while being transported, you may receive the wrong item or wrong size, or the item may even be counterfeit.
Regardless of who you do business with, this is always a risk, but judging by the reviews on the company itself, it seems safe to assume that they will stand by their end of the deal. Most of the negative reviews against Shoebacca stems from issues that weren’t related to their products or services.
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Is Shoebacca Reliable & Trustworthy?
As we’ve talked about before, there exists a risk when dealing with any business that they may not uphold their end of the bargain. To figure out which businesses are the best to deal with, we look at customer reviews and complaints on the Better Business Bureau.
Considering all available data, Shoebacca is a reliable and trustworthy site to use. However, some customers have reported having issues with their orders. Most of these complaints have been filed due to customers receiving the wrong size shoe. Other customers have reported difficulties taking advantage of their return policy.
With that said, however, you will be hard-pressed to find a business that doesn’t have a single dissatisfied customer. Compared to other companies in similar industries, Shoebacca has an excellent online profile in terms of customer satisfaction.
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The Pros & Cons of Shoebacca
Pros:
- They have a wide variety of products available
- They offer free shipping within the United States
- They offer price-matching up to 110%
- They have a 365-day return policy, as long as the item has been unworn.
Cons:
- Occasionally there are delays in responses from Customer Service
- Some customers have reported receiving the wrong product
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How does Shoebacca Make Money?
As is the case with most online retailers, they make their money by charging more for the items they sell than they pay to receive them. The standard markup rate for footwear is 100%, meaning that if they purchased an item for $25, they then sell the item for $50. While this isn’t always the case, it is the standard rule of thumb for businesses of this type. In addition to the money they make reselling footwear products, they also make their money through advertisements on their website, as well as product sponsorships, usually in the form of social media posts.
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Best Shoebacca Alternatives
While Shoebacca, by all accounts, is a decent quality store to shop from, they may not always have everything you’re looking for. In that case, it will be worthwhile taking a look through the inventory of some of their competitors. Here is a list of the best alternative to Shoebacca.
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FAQ (400 Words):
Does Shoebacca have a return policy?
Shoebacca has a 365-day return policy for all items providing that they are returned unworn in the original packaging and with all product tags. For items returned within 90 days, refunds will be issued to the original payment method and will take 3-5 business days. For items returned after this 90 day period, Shoebacca will issue a check which takes 3-5 business days. For items purchased through PayPal, Shoebacca will issue a check after 60 days.
Does Shoebacca ship outside of the United States?
Currently, Shoebacca does not offer shipping outside of the United States. However, some services allow people to purchase an item and have it shipped to them outside of the United States.
Does Shoebacca offer exchanges?
Shoebacca does not offer direct exchanges. To effectively exchange an item, you have to return the item, and then place a new order through their website.
How do I contact Shoebacca?
You can contact Shoebacca either by email at cs@shoebacca.com or by phone at 1-888-446-1788. Their phones are answered from 7am to 8pm (Central Time Zone) Monday to Friday, 10am to 6pm on Saturday, and 12pm to 6pm on Sunday.
Does Shoebacca offer back-ordering?
Shoebacca does not currently offer back-ordering. If you’re waiting for an item to become available, you’ll have to simply check back on their website from time to time. If an item is available on their site, that means the item is in stock.
Does Shoebacca provide a rewards program?
Yes, Shoebacca offers an extensive rewards program that provides multiple avenues for earning points. For every dollar spent on the Shoebacca platform customers, earn one reward point. Customers that refer their friends or family to Shoebacca will earn fifty points. Customers can also receive an additional ten points for every product review that they leave.
After customers save up to 250 rewards points, they can exchange them for a $10 discount on their future purchases.