Yes, Shopify has live chat support. In addition to that, the online shopping market has other customer support forms such as Shopify Call Center Support, Shopify Knowledge Base, Shopify Forum, Shopify Email Support.

Other social media support contacts are available, too, such as an Instagram page, a Facebook page, and a Twitter page. The company has the interest of its customers at heart, hence the various means through which her customers may reach her. A reason to be grateful to Shopify’s live support is that they understand that live support means that it is urgent and important whatever the customer may be enquiring. Hence, the company has several ready customer service employees, who are ready 24/7 to answer the calls of her customers. The eCommerce platform (Shopify) also offers a host of self-service supports.

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How do I contact Shopify?

Simple. Contacting Shopify via any of the means mentioned above (live chat support, call-center support, knowledge base support, forum, email support, and self-service support) is at all not difficult. Only a visit to the company’s official website gives one a full idea of how to go about the quest to reach the company. However, it is advisable to have the intention of reaching out to the company well spelled out. It entirely makes no sense contacting a company only not to be sure what one’s asking no more or what they want to say at all.

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How long will it take till I am responded to?

Not so long. As earlier stated, and to be restated, Shopify glorifies in getting her customers satisfied with the services they render. As such are timely in the responses to any possible confusion of clarification that may come from her customers. Typically, it would take about 12 or more or fewer hours to have one’s email replied if emailing is the approach to contacting the company. Live chat appears to be the fasted medium through which the company may be contacted, as it only typically takes no more than thirty minutes to have a chat responded to. This is to say that one’s live chat may be responded to within thirty minutes, which could still be (very possibly) a minute or two after the contact attempt. The company’s call center service is not always available. This means that it comes on and in. The call center service does not always go through for certain reasons. The Shopify Forum is another good place to have one’s question answered. It takes no more than a day to have the company reply to one’s messages on the forum.

Provided here are links to reaching the company’s various support channels:

NOTE: Shopify has no telephone customer support, so do not be hopeful about reaching the company through telephone calls.

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