Upfront summary: Is SnapTravel Legit?
Snaptravel is a legit establishment that offers customers friendly flights and hotels using AI. The company has secured more than 350,000 flights in more than 150 countries. The company is half–bot and half-human. It describes itself as a “travel agent over messaging,” and it is a BBB-accredited business with an A+ rating.
Are you planning to travel around the world? Or planning to go on an adventure? Locating hotels can be tiresome, not to mention finding those deals and promotions when booking flights or hotels. SnapTravel comes in handy. With SnapTravel, you can conveniently book your flights and reserve accommodations. SnapTravel prides itself on bringing the latest cheap travel deals to its customers.
SnapTravel aims to make booking travel a simple and magical experience. You should not worry if you haven’t heard of SnapTravel in the past. Below is everything you need to know about the travel and booking company.
Table of Contents
- SnapTravel Company Information
- What is SnapTravel?
- Is SnapTravel Legal and Safe or Scam?
- Is SnapTravel Reliable and Trustworthy?
- Pros
- Cons
- How does SnapTravel make money?
- SnapTravel Best Alternatives
- FAQs
SnapTravel Company Information
| Official Website: | https://www.snaptravel.com/ |
| Headquarters Location: | San Francisco, California |
| Founded: | 2016 |
| Industry: | Online travel company |
| Ownership: | Hussein Fazal, Henri Shi |
| Contact: | +1 (844) 461-2577 |
| Trust Score: | High |
| Social media: | Facebook Twitter Linkedin Instagram |
What is SnapTravel?
SnapTravel is a legit company that offers customers accommodation booking services and the latest cheap travel deals. They give you reasonable rates, and you can reach them through Messenger, Whatsapp, iMessage, Alexa, Slack, Viber, and SMS. All you have to do is send them a message with your date preference and your current city.
You will get a response with their selected deals. If you want to browse more hotel deals by city, you can scroll down to the bottom of their webpage just in case the ones sent don’t fit your preferences. Online booking is not enabled; you must go through Messenger or SMS to access SnapTravel deals.
Many inquiries get a quick response and efficient service is guaranteed because an AI service handles them. You can speak with a human agent whenever necessary, and users can also check their reservations ahead of time by contacting the hotel directly.
Is SnapTravel Legal and Safe or Scam?
SnapTravel is a legit travel agency that connects travelers with the best flight and hotel deals. The company provides incredible deals to travelers at friendly rates.
According to the rating of the site, it is safe to shop and leave your details. It has a very easy-to-use platform, and the company has a valid SSL certificate.
SnapTravel collects your data, such as Details that you give ( name, address, email, etc.) and Information on the use of the product (IP address, cookies, etc.) The collected data is then used to offer their services to you, improve their platform and services, analyze trend preferences and usage of customers, and generally provide an optimized experience for their customers.
According to the company’s Privacy Policy, the company only collects the necessary data to ensure you have a fantastic experience. SnapTravel does not steal sensitive data; the site is safe and contains no viruses or malware. Also, there are no similar reported fake SnapTravel sites.
Is SnapTravel Reliable and Trustworthy?
SnapTravel is a legit company with numerous positive reviews. TrustPilot rates the company 4.3/5 stars from 26,439 reviews, with many users generally being satisfied with their services. Also, SnapTravel has an A+ rating from the Better Business Bureau (BBB) and is a BBB-accredited business.
In very minimal cases where you cannot check in to the hotel with your SnapTravel reservation, the company will provide you with a 100% full refund. In the event of a delay, strike, Majeure, overbooking, or any other causes beyond the company’s direct control, SnapTravel will not be held responsible for such situations. No refunds will be given.
You can always contact their customer support through email or phone directly, and you get a speedy response because it is half-human and half-bot.
Pros
- Provides flights and hotel bookings at a friendly cost
- You’ll find the best deals on hotels and flights, and you can get customized deals just for you.
- Service is free
- Flexibility in Covid-19 policies and room upgrade options
- It is an excellent platform with a user-friendly interface
- The site Saves time and money.
Cons
- Miscommunication between SnapTravel and some hotels
- Mixed customer experience.
How does SnapTravel make money?
SnapTravel is free, but this doesn’t mean the company doesn’t make money. SnapTravel has a VIP Program with various perks, such as expedited customer support, a free upgrade call on your behalf, and free booking modifications (subject to approval by the hotel but at no cost on their end!). The company generates revenue from subscribers who pay for this premium service.
Apart from its premium service, the company generates revenue through the percentage it earns on every travel deal. SnapTravel uses AI to help customers find and book hotels over messaging. By partnering with various hotels and airlines, SnapTravel earns commissions from every hotel/flight booking they sell.
SnapTravel Best Alternatives
SnapTravel’s easy-to-use factor makes it more popular, and many travelers love to use it. These are some of the company alternatives you may also want to check out:
- Zipcar
- Zumper
- TownChat
- nomad hub
- smpl
- HostelDevta
- Tripsy
- Room Steals
- fairy tail
- Visa List
- Coliving
- Pickvisa
FAQs
Is SnapTravel an app?
No, you can reach snap travel through SMS or Facebook Messenger.
How do I know SnapTravel will find the best hotel?
They filter many hotels from numerous sources through an advanced machine-learning algorithm to provide you with the best options.
Am I chatting with a bot or a human?
In most cases, the bot will understand and reply. You can type “Agent” anytime to chat with a human.
Where are the bookings made?
The bookings are made through system partners and inventory directly from hotels.
How is payment processed?
You will be provided with a secure booking form on the checkout page. You can pay through PayPal, Apple pay, or by credit card.
How do I get updates on my flight status?
For more minor updates, you will receive automated messages from the airline after checking in to your flight. Any changes regarding your flight will be communicated directly by phone or email.
Does SnapTravel provide travel insurance?
Currently, no, but there is TravelGuard insurance through the trusted insurance provider AIG.
What happens if I miss my connecting flight?
SnapTravel will assist you in finding an alternative. Speaking with attendants from the airline directly can help as well.
What happens if my flight gets canceled?
The company will contact you via phone or email to organize alternatives.
Do I get a better deal if I book my flight and accommodation through SnapTravel?
Currently, flights and hotels are offered separately.
Does Snaptravel refund your money?
Yes, SnapTravel offers a 100% refund guarantee.
Does SnapTravel charge upfront?
The “Pay on arrival” option is accepted for some bookings. Still, you must enter your credit card details for securing the room till you arrive.
How do I cancel my SnapTravel membership?
Type “stop” or “unsubscribe” into your SnapTravel conversation thread.
How do I extend my stay on SnapTravel?
You need to book another reservation to add more time.
How many recommendations will I get?
You typically get 3 recommendations, but you can also browse more hotels to get to know your preferences.
How does SnapTravel offer such good deals?
They source deals directly from hotels and airlines and partner with the leading travel inventory sources to access the best deals.