Upfront summary: Is StockX worth it?
StockX.com is a large online marketplace that lets third-party sellers sell sneakers, streetwear, watches, and designer purses. Since StockX.com is the middleman in this sale, it’s always important to research whom you are buying from on the website before you give them your money. StockX.com is particularly strict about the items it allows on its website, but they rarely offer refunds and do not allow cancellations.
Table of Contents
- StockX.com Company Information
- What is StockX.com?
- Is StockX.com legal and safe or a scam?
- Is StockX.com reliable and trustworthy?
- StockX.com Shipping Information
- Does StockX.com have good customer service?
- How to cancel an order on StockX.com?
- Does StockX.com have promotional codes or discount codes?
- Does StockX.com have a refund policy?
- StockX.com Payment Methods
- The Pros and Cons of StockX.com
- StockX.com Careers
- Best alternatives to StockX.com
- Additional FAQs
StockX.com Company Information
| Website: | www.stockx.com |
| Founded: | 2015 |
| Owner(s): | Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman |
| Location: | Detroit, Michigan, United States. |
| Customer Service Contact: | support@stockx.com |
| Social Media: | Facebook, Twitter, Instagram |
What is StockX.com?
StockX.com is an online marketplace that allows almost anyone to resell sneakers, watches, handbags, and even electronics like PlayStation 5 or Nintendo Switch. Buyers can place a bid on an item, and once the seller accepts the bid, the sale is final. Once the buyer sends payment, the seller must send in the product to be verified. Once verified, it can be sent to the customer.
StockX.com basically acts as the middleman in this transaction, similar to websites like eBay.com. It’s merely a platform for people to resell their items but in a particular niche of items. StockX.com compares itself to the stock market as they use a real-time marketplace model. This allows sellers to sell items at their true market price.
Is StockX.com legal and safe or a scam?
While the thought of reselling name-brand sneakers or watches from an unknown merchant sounds shady, StockX.com uses different processes to make sure everything sold on its website is authentic.
StockX.com only allows “deadstock, ” meaning the item must be brand new and never worn. Its staff of authenticators uses detailed checklists, different technologies, and quality assurance to make sure every item sold on the website is legit.
In 2020, StockX reportedly closed more than 7.5 million trades, making 1.8 billion US dollars in gross merchandise value. With this many sales and customers, it’s safe to assume that StockX.com is not a scam. The main thing that makes a website untrustworthy is the sellers, not the company itself.
The website itself is safe to use and shows no signs of malware. StockX.com states it uses security and fraud systems such as Riskified to keep your personal information secure. It is important to note that there have been cases of phishing emails sent to customers, that look very similar to official StockX.com emails.
Is StockX.com reliable and trustworthy?
Based on ratings from SiteJabber.com, StockX.com has 3.8 stars out of a 5-star rating, while Glassdoor rates StockX 3.9 stars out of 5. This is a great rating compared to that of other similar websites.
While StockX.com doesn’t offer buyer protection, they do claim that 100 percent of the products they sell are authentic because of their thorough verification process. The verification and authentication process is said to be very thorough, ensuring that every product on the website is legit. While StockX.com’s website claims all of the products are legit, there are still reports of people receiving fake sneakers, watches, etc.
Unlike other online marketplaces, StockX.com does not offer a Money Back Guarantee, rarely gives refunds, and does not allow order cancellations.
Though there are legitimate and trustworthy sellers on the website, this doesn’t mean that everything on StockX.com is legit or that there are no fakes. Just remember to be cautious, research your seller, and don’t purchase an item if you don’t trust the seller. It’s better to be safe than sorry!
StockX.com Shipping Information
Average Shipping Time
StockX.com usually completes all orders within 7 to 12 business days. Some might even ship sooner. But, shipping times can vary depending on how quickly the seller sends the items to be authenticated.
Cost of Shipping
StockX offers international shipping, and the costs depend on the delivery country. Shipping costs will be shown to you when you place your bid or make your purchase, and they vary depending on where you live. A full list of StockX shipping costs can be found here.
How to track orders on StockX.com
StockX.com will update you regularly as your package travels, sending you an email each time it updates. If you don’t check your email regularly, you can check the status of your order on the website. When you go to StockX.com, you should be able to log in to your StockX account, click “buying,” and see the list of items you ordered with details.
Which countries does StockX.com ship to?
StockX.com delivers internationally to over 200 countries, including Australia, Brazil, France, Germany, Spain, the United Kingdom, and more. A full list can be found here.
Does StockX.com have good customer service?
StockX.com doesn’t have a customer service phone line like most retailers. To contact customer support, you must start by searching the Help Center on the website. If you can’t solve your issue there, you are prompted to start a chat. StockX.com will contact you via email to solve your problem if your question can’t be answered through chat.
Since it may take up to 24 hours for a real person to reply to you, it can be frustrating as a customer when your order is messed up.
Reviews on TrustPilot.com mention non-responsive customer service and long wait times for responses. Some customers complain it took weeks to resolve their issues completely
How to cancel an order on StockX.com?
StockX.com does not allow you to cancel an order once a sale is made. They created this policy to ensure every bid is real, active, and dependable. StockX.com wants you to be committed when you make a purchase, so it’s important to think about your decision before it’s final. If you purchase an item you no longer want, StockX.com suggests that you resell it on their website.
Does StockX.com have promotional codes or discount codes?
StockX offers discounts and promo codes from time to time, and these are subject to change. Currently, no discounts and promo codes are available on StockX; however, to get updates on the latest discounts and promo codes on StockX, you should pay attention to StockX News.
Coupon codes are often available and sent to customers to use on StockX.com, and when you first create an account, StockX.com often gives you coupons for specific purchases. These new customer codes only last 14 days after you sign up, so remember to use them!
Does StockX.com have a refund policy?
Surprisingly, StockX.com does not offer refunds, exchanges, or swaps, even if you purchased the wrong size. The Help Center on StockX.com suggests that customers resell items through their website. Be sure you are purchasing the correct item before buying! This refund policy has a few exceptions, as they rarely give out refunds.
StockX.com Payment Methods
Payment methods will vary based on where you live. A full list of acceptable payment methods can be found here.
Payments accepted in all regions:
- Major credit cards including Visa, MasterCard, American Express, JCB, UnionPay, and Discover
- Debit cards
- Gift cards
- Alipay
- PayPal
Payments accepted in North America, EU, and UK:
- Apple Pay
- Google Pay
Payments accepted in U.S. only:
- Venmo
The Pros and Cons of StockX.com
Pros
- Offers customers cheaper prices for name-brand sneakers, etc.
- Has a strict authentication process for all products
- Ships worldwide
- Discount codes & promotional codes
Cons
- Doesn’t offer refunds
- Doesn’t allow cancellations
- Customer Service can be poor at times.
StockX.com Careers
StockX.com’s career webpage has many jobs available all over the United States, Japan, the Netherlands and other office locations.
StockX.com offers its employees holiday time and paid time off, parental leave, retirement benefits, and generous health benefits for employees’ families.
Indeed.com reports that employees enjoyed the work-life balance, wages, benefits, and job security when talking about working for StockX.com.
Best alternatives to StockX.com
Looking for a website other than StockX.com to purchase your next set of sneakers and fashion items? Check out these alternatives to StockX.com:
- Vinted
- Everdrobe
- ThredUp
- Poshmark
- GOAT
- Tradesy
- eBay.com
Additional FAQs
What happens if a seller never ships my purchase?
According to StockX.com, they will try to find you a replacement at no additional cost. If they cannot find a replacement, they will issue you a refund within 3 – 7 days, which is a rare case that StockX.com gives a refund.
How does selling on StockX.com work?
Resellers can easily list their items for immediate sale to the highest bid. Once a bid is placed, you will need to ship the items to StockX to be authenticated. Once your item passes all of StockX.com’s tests, funds will be released to you.