Is Stubhub Legit & Safe? How Reliable Is It Really? (2024 Update)

Upfront summary: Is Stubhub worth it?

Yes, StubHub is legit. StubHub’s site guarantees that you get valid tickets to the event of your choice. Also, you get your money back if the event tickets are not needed. The best part about this is that StubHub is not just talking. They keep to their words.

People consider StubHub as one of the biggest names in the industry when it comes to buying and selling tickets. On the secondary resale market, StubHub has been a trusted platform since the company’s formation in 2000.

This longevity alone is proof of their legitimacy and an assurance that you would get the value for your money.

StubHub ensures that your tickets are a hundred percent authentic. The company also makes sure that your tickets arrive on time. You do not have to worry about missing your event; StubHub will tuck your event ticket in your palm before the day of the event.

StubHub has affiliations with major companies such as Apple and Spotify.

Company Information Table

Official Website:	https://www.stubhub.com/
Founded:	2000
Owner:	Eric Baker, Jeff Fluhr
Location	California, United States
Contact:	customerservice@stubhub.com
Social Media	Twitter, Facebook, and Instagram
Trust Score	Average

What is StubHub?

StubHub is a website designed to enable its customers to buy and sell tickets with ease from any location they are. StubHub’s customers can access their website using their desktop computers or mobile phones. StubHub promises customers they can conduct their business with the utmost confidence, using their FanProtect guarantee that backs every order. Your dealings and transactions are secure.

StubHub is a big name in the industry and has retained its relevance for the twenty-two years it has been in business. Reselling tickets has never been safer.

Is Stubhub Legal And Safe Or A Scam?

Is Stubhub Legal?

Yes, StubHub is not a scam. It is safe and legal. Once you have purchased your tickets, you can easily download them from the site, and that is all.

You also have the option of having them delivered to your email address or have them delivered to your home address.

However, the easiest option is downloading the tickets straight from their website. For resellers, StubHub would usually take about a week to process your sale, and you would be fully aware of every process.

Can You Get Scammed On Stubhub?

Yes, you can. StubHub, like other websites, is open to buyers and sellers. StubHub has also put in place terms and conditions to protect both parties.

StubHub advises customers to go over its terms and conditions to have a safe experience. For any issues, contact StubHub’s customer care by phone or email.

Is Stubhub Reliable And Trustworthy?

Is StubHub Reliable?

StubHub is relatively more reliable than others in its field. You can also trust the platform. It is very satisfying because you can see the person selling the ticket. You have to trust that you will get what you are buying.

StubHub’s FanProtect guarantees that you get a reimbursement if your event gets canceled or if your tickets get delivered late.

On the other hand, once you buy a ticket, you don’t get a refund if you change your mind. If for any reason you can’t make it to your event, StubHub’s policies do not cover you, but you are protected if you can’t make it due to a rescheduled event.

The point is; StubHub is willing and ready to bear the costs of any issues that should arise from both or either the event planners or the ticket sellers. Anything else is solely on the ticket buyers.

However, you have the option of reselling your tickets on StubHub if you change your mind, but on the condition that there is still enough time left before the event.

StubHub also does not have a hand in whether or not you buy a ticket at a fair price. Once they set an amount, you can either pay that price or let it go altogether.

Does StubHub Have A Refund Policy?

StubHub is committed to honoring its refund policies. The customer’s event can get canceled or delayed past its due date. In this case, the customer can choose between receiving a credit of 120 percent of the amount paid for the ticket or a cash refund.

Even more, StubHub responds quickly to requests for refunds; this means that they would attend to each request almost as soon as it reaches them, then decide whether it meets their criteria. Any affected ticket gets a refund.

Pros

Online support is always reachable.
StubHub can also resell tickets for shows that people have finished buying.
The platform is user friendly and easy to navigate
Different currencies are accepted
FanProtect guarantee
Maps and directions for venues and seats are made available

Cons

Refund policies are strict
Tickets are usually way higher than their initial prices
Customers cannot access funds until payment is confirmed.
They have no rewards for customers that buy more than once.

How Does Stubhub Make Money?

StubHub makes its money through the charges it applies to its customers. StubHub customers include both buyers and sellers.

StubHub charges buyers and sellers a certain amount for every ticket bought or sold on their platform.

StubHub charges buyers at least 10 percent on every ticket they buy. While StubHub charges sellers at least 15 percent on every ticket sold, with a minimum of 5 dollars for each party.

In the end, StubHub makes at least 20 percent of every ticket sold on their platform.

Alternatives To Stubhub

Frequently Asked Questions

Can You Sell Tickets On Stubhub?

Yes, you can sell your tickets on StubHub. If you have original tickets that you need to get off your hands, StubHub provides a platform for you to do so.

They even handle the bulk of customer engagement. This handling reduces the stress that the sellers may have with customer engagements.

StubHub’s site allows sellers the freedom to list their tickets and pick their prices. You can even adjust said prices to suit you.

After this, you can sit back and let them handle the entire payment process until payment is confirmed.

After a transaction, StubHub would handle the delivery. Relax knowing that you and your customers are getting what should be yours at the end of it.

Does StubHub Have Fees?

Yes, StubHub has fees. StubHub is a reseller, and they make their money through the extra fees added to the price of their tickets.

It is not something new because all ticket resellers do it. The thing is, StubHub is safer. You know where your money is going even if you don’t know to whom. Also, you get the assurance of getting your ticket at the end of it.

Another thing that makes StubHub stand out is that its charges are relatively lower than others, and it still gives premium services.

The charges are usually about 25% of the original prices of the tickets. Also, StubHub promises its customers a 120% refund if the event they have purchased a ticket for gets canceled, and the organizers did not reschedule the event.