Upfront Summary: Is TeePublic worth it?
TeePublic is a legit, scam-free, and reliable online marketplace for brand-new custom-designed apparel and accessories. They are based in New York and have been around since 2013. They sell quality merchandise, and you are guaranteed to receive the same quality products across all designers. Because you are buying from TeePublic, they handle any quality or shipping issues without dealing with the designer. You should feel confident in buying from TeePublic.
TeePublic is a custom apparel and designs platform owned by Redbubble, a publicly-traded company in Australia. You can browse multiple designers and always have new and unique designs. Third-party sellers create all designs; however, all manufacturing, payments, and shipping are done by TeePublic.
Have you heard of TeePublic before but are apprehensive about buying from them? Are you worried about the quality of their products and whether you’ll get exactly what you ordered? Is TeePublic a scam or a legit marketplace? If you are seeking answers to these questions, you are lucky, as this article contains all the answers to these questions and provides more information on TeePublic; just keep reading.
Table of Contents
- TeePublic Company Information
- What is TeePublic?
- Is TeePublic safe and legal, or is it a scam?
- Is TeePublic reliable and trustworthy?
- TeePublic shipping information
- Does TeePublic have good customer service?
- How do you cancel an order on TeePublic?
- Does TeePublic have promo or discount codes?
- Does TeePublic have a return policy?
- TeePublic payment methods
- The pros and cons of TeePublic
- TeePublic Careers
- Best TeePublic alternatives
- Additional FAQs
TeePublic Company Information
| Official Website: | https://www.teepublic.com |
| Founded: | 2013 by Josh Abramson and Adam Schwartz |
| Owner: | Redbubble |
| Location: | New York, USA |
| Customer Service Contact: | Email: help@teepublic.com |
| Social Media: | Facebook, Twitter, Instagram, Pinterest, Tumblr, Reddit |
What is TeePublic?
TeePublic is a Print-On-Demand marketplace for independent designers to upload their designs and put them on various products for customers to buy. They are based in New York but sell products around the world. They sell everything, including t-shirts and other adult apparel, stickers, phone cases, children’s clothing, posters, coffee mugs, laptop covers, stationery, pillows, bags, tapestries, and more, and they constantly add more products to their catalog.
While TeePublic is a marketplace for independent designers, you never deal with the designers directly. TeePublic handles the printing and manufacturing of the products; they take payment, ship your products, and provide customer service for any issues you may have. All products are of the same quality. So once you buy and like a t-shirt, hat, or mug, you can buy different designs confidently, knowing you will like them.
The benefits of Print-On-Demand marketplaces like TeePublic are that you get a massive variety of different designs to choose from. You can browse multiple designers and always have new and unique designs. You may find and purchase from specific designers that you like. You can even upload your designs to sell them to other customers.
Is TeePublic safe and legal, or is it a scam?
TeePublic is legal in all countries that it ships to. The designers give the rights to TeePublic to sell their designs on their products. Because you are not dealing directly with the designer, you can’t be scammed, and the designer never gets your information, so the designer can’t contact you directly.
The only legal issue may be if a designer puts copyrighted designs up for sale that they do not own. However, that would be an issue for TeePublic and the designer; this would not be an issue for you. TeePublic will remove designs that a designer does not have permission to use or did not create themselves.
TeePublic has no viruses or malware and will not steal or sell your information. They provide a complete privacy policy for you to review what information they store and how they use it. No specific fake sites pretend to be TeePublic but always be aware of emails you receive and ensure they are really from TeePublic before clicking any links.
Is TeePublic reliable and trustworthy?
TeePublic is a reliable and trustworthy site. All review sites give them an average rating of 4+ out of 5. In fact, on TrustPilot, TeePublic has a 4.5 out of 5 stars rating from 252,856 reviews and a rating of 4.4/5 from 154 reviews on Reseller Ratings. The reviews from customers are stellar, with comments on how good the quality of the shirts and other products are, the speed of shipping, and the durability of the printed designs.
Of the minimal negative reviews, customers complain of slow delivery and quality issues in manufacturing. Reviews of the TeePublic customer service team show them responding to these customers and offering to assist and fix any problems, which is a great sign.
If your product is defective or the wrong size, TeePublic appears to quickly exchange your item to ensure you get the product you paid for. There are no complaints online of TeePublic failing to do this if the customer contacts them. No legitimate reviews are showing TeePublic scams customers in any way. They are very responsive to customer complaints and want you to come back and buy more.
TeePublic shipping information
Average Shipping Time
TeePublic offers a range of shipping options you can choose from when checking out. You can choose to use Standard or Expedited shipping, both of which have varying shipping times. However, on average, US Orders take 4-8days, while International orders take 10-15days. European orders depend on the country and will be estimated once ordered.
Cost of Shipping
Shipping costs depend on the destination, order weight, the number of packages needed to fulfill the order, and what shipping method you choose. On average, US orders start at $6.99, while international orders start at $7.99. Total shipping costs will be provided to you at the checkout point.
How to track an order on TeePublic?
TeePublic will send you a shipping confirmation email; the email will include a tracking link you can click if tracking is available for the shipping method you choose. Not all shipping methods provide tracking. If your order does not arrive in the estimated timeframe, you need to contact TeePublic customer service.
To which countries does TeePublic ship?
Shipping is available to a range of countries. You will find a complete list here.
Does TeePublic have good customer service?
TeePublic only offers email support via Zendesk. There is mention of online chat available, but that is not guaranteed and is only during specific hours.
Online reviews of the customer service team are very positive. They are fast to reply to inquiries or complaints and help resolve issues quickly. They are professional and courteous, with many reviewers calling them out specifically for doing a great job.
Many reviews cite that the customer service team sends out replacement products, and there’s usually no fuss. Even when it may have been the customer’s fault, the customer service team is there to delight the customer and keep them coming back.
A few reviewers indicated their experience was not good with customer service, but the customers never provided specific information on the issue. When a customer complains without providing information, this points to a customer issue, not a customer service issue.
How do you cancel an order on TeePublic?
You have two hours to cancel your order before it is processed. You can also change the shipping address and other aspects of the order in that timeframe. Visit the Change Order page here.
If the order has already started but has not shipped, you can contact the customer service team to see if they can still cancel the order.
Does TeePublic have promo or discount codes?
There are currently no promo or discount codes on the TeePublic website; however, you can find TeePublic promo codes listed on other sites like Coupon Follow. To stay updated on new TeePublic discounts and promos, sign up for the TeePublic newsletter so you don’t miss out when new promos are going on.
Does TeePublic have a return policy?
You can return defective or incorrect items for a complete refund. If you received a defective order, contact TeePublic customer service with a picture of the damaged item. TeePublic does not ask that damaged items be returned to them, so you get to keep the damaged item and get a new one or a refund.
However, if you simply changed your mind about a product with no defects after it has been shipped to you, the item cannot be returned, and you won’t get any refunds either. This is because items purchased from artists on the TeePublic marketplace are custom-made and printed just for you.
TeePublic payment methods
- Most major credit cards
- Paypal
- Apple Pay
The pros and cons of TeePublic
Pros:
- TeePublic GuaranTee
- Massive selection of reasonably priced custom apparel
- Compared to name brands, its prices are cheaper
- Ability to upload designs you created or own
Cons:
- You can only return defective items
- Short 2-hour order cancellation window
TeePublic Careers
TeePublic is an overall great place to work, with great benefits, excellent coworkers, and good management. Online reviews don’t point to common issues from current or previous employees. On Indeed, TeePublic has a 4.3/5 stars rating, with most reviewers citing excellent work culture and fantastic work-life balance.
All TeePublic positions are based in New York, so you must be available there and have a valid US work permit. Most opportunities are in engineering or product, so having experience in those areas would be required.
Best TeePublic alternatives
Additional FAQs
Where is TeePublic shipped from?
TeePublic uses a variety of vendors to manufacture its products. Your items may ship from various US locations, United Kingdom, Netherlands, or Australia.
Does TeePublic steal art?
TeePublic does not steal art, but a third-party designer may upload designs they do not own. If you find your art on any products in TeePublic, you should contact their customer service team to have it removed.
Is TeePublic high-quality?
TeePublic strives to provide high-quality merchandise and printing services. Their design team sets high standards for their partners to adhere to. You can find additional details on their garment quality here.
Are TeePublic and Teespring the same company?
TeePublic and Teespring are not the same company. Teespring and TeePublic offer a range of products, but TeeSpring has a broader range of product options. Both companies provide Print-on-Demand services and enjoy high ratings across various review sites.