In addition to being the world’s biggest ticket marketplace, Ticketmaster is also a global leader in ticketing goods and services, having its headquarters in Los Angeles. And for years, Ticketmaster has been offering ticketing services to various events and places such as Concerts, Sports, Theaters. And not just that, they also help people sell tickets to their events, often acting as a middleman between event organizers and the target audience.
Being an online platform, Ticketmaster has made itself easily accessible to the public, thereby rendering its services to a broader audience. But is it legit? Or is it a scam? Are you safe buying tickets from them? This article answers all questions you might have about Ticketmaster, based on extensive research and reviews about the site online.
Ticketmaster Company Information
| Official Website: | https://www.ticketmaster.com/ |
| Headquarters Location: | Beverly Hills, California, USA. |
| Founded: | 1976 |
| Industry: | Live Entertainment |
| Ownership: | Albert Leffler, Peter Gadwa |
| Contact: | 800-653-80000 customer_support@ticketmaster.com |
| Trust Score: | 4.1 of 5.0 |
| Social Media: | Twitter, Facebook, YouTube, Instagram, LinkedIn, |
What is Ticketmaster?
Ticketmaster is the largest global ticket distributor in the United States, and it effectively has a monopoly on the market. The company distributes tickets for various events, including rock concerts and professional wrestling matches to Broadway shows and operas. In addition to over 3,300 locations worldwide, 19 call centres, and online at ticketmaster.com, Ticketmaster provides its services to a broad audience.
Camping reservations are handled by Reserve America, which is a part of the business. TicketWeb, in addition to Ticketmaster, is a firm that offers ticketing software and related services. Initially found by two Arizona State University Students, Ticketmaster is managed by Barry Diller’s IAC/InterActive Corp, a media corporation with headquarters in New York City. The creators of Ticketmaster saw an apparent demand for their automated service after observing lengthy queues at rock event box offices.
Is Ticketmaster legal and safe or a scam?
Is the site generally legal? In all countries?
When writing this blog, Ticketmaster’s services are limited to 30 countries, most of whom are in the European region.
How high is the chance of being scammed?
The chances of getting scammed on the Ticketmaster site or app are meagre. However, you could fall victim to a scam if you get your ticket from a reseller claiming to be a Ticketmaster agent.
Does the site contain viruses or malware?
Ticketmaster does not endorse the content of any third-party site, nor do we guarantee that it does not contain viruses or otherwise harm your computer.
Does the site steal sensitive data?
Ticketmaster may share your information with third-party vendors that provide you with products or services. Suppose you purchase or sell tickets through our resale platform. In that case, we may share your information with a ticket buyer or seller for order fulfilment purposes. We may also share your information with a third-party provider who services you with ticket protection or merchandise, for example.
Are there similar fake sites to be aware of?
No. Ticketmaster only has a single website. So, you do not have to worry about similar, copy or fake sites.
Is Ticketmaster reliable and trustworthy?
How good are the company’s overall web ratings?
Ticketmaster web ratings on Trust Pilot range between 1.4 to 4.7 due to individual ratings from different countries. Below are some of the countries where Ticketmaster runs and their overall ratings.
| Country | Total Reviews | Overall Rating |
| United Kingdom | 25,010 | 4.1 of 5.0 |
| Deutschland | 3,667 | 3.8 of 5.0 |
| Belgium | 6,680 | 4.5 of 5.0 |
| Australia | 4,548 | 4.7 of 5.0 |
| France | 630 | 1.4 of 5.0 |
| Schweiz | 504 | 4.6 of 5.0 |
| Hellas | 421 | 4.0 of 5.0 |
| Nederland | 9,402 | 3.9 of 5.0 |
| Italia | 104 | 1.6 of 5.0 |
| Danmark | 3,961 | 2.7 of 5.0 |
| Ireland | 2,998 | 4.3 of 5.0 |
Does the site have a refund policy?
Please keep in mind that all purchases are final; therefore, refunds are only available in certain circumstances, as detailed in the Ticketmaster’s Purchase Policy. Your online account will be updated with a link to “Request a Refund” if the event organizer has accepted refunds for your event.
How many scam reports are there compared to positive reports?
There haven’t been any particular scam reports about Ticketmaster. But there once was an undercover investigation on Ticketmaster, on the rumour that it often ran professional scalping racket, which proved entirely accurate.
How reliable is customer support?
The Ticketmaster customer support has a rating of 1.1 of 5.0, from a total of 1,343 reviews on Trustpilot.
The pros and cons of Ticketmaster
Pros
- In addition to receiving information about forthcoming tours and events, exclusive ticket deals and exclusive pre-sale opportunities are also available to Ticketmaster members.
- You can register your details on the site. So, next time you buy tickets, you wouldn’t have to type in your billing address, card number and other details.
- A Ticketmaster Account allows you to track your orders online.
Cons
- With Ticketmaster’s paperless tickets, tickets are rendered useless if the buyer cannot see the event, as they can’t even give it out or sell it to anyone.
How does Ticketmaster make money?
Ticketmaster generates money by paying venues a portion of the service fees on tickets sold to end-users through their website. The costs vary depending on some factors, including the amount of venue refund received. In general, they provide very cheap rates to venue operators, which is one of the reasons they have been able to remain in business for so long.
Best Ticketmaster alternatives.
Sometimes sites like Ticketmaster could be problematic, but we still cannot deny that they’re very well known and offer excellent service. However, if you’re looking for other sites that offer ticketing services, you should take a look at either of these sites.
- TicketLiquidator
- StubHub
- VividSeats
- SeatGeek
- RazorGator
- TicketCity
- Coast to Coast Tickets
- Dice
- Twickets
- Eventbrite
FAQs about Ticketmaster
How does Ticketmaster work?
Ticketmaster Request is a straightforward method of requesting tickets for select popular and in-demand events. If your request is approved, your tickets will be debited to the credit card you supplied and deposited straight into your Ticketmaster account. If we cannot confirm your request, we will not charge your credit card.
Can I get scammed on Ticketmaster?
Fraud is a severe offence for us, and we rigorously investigate any report that comes our way. Please inform us if you believe that your Live Nation or Ticketmaster account has been compromised by fraud. Ticketmaster Verified Tickets, including Fan-to-Fan Resale Tickets, are guaranteed genuine and will get you into the event.
Can you get fake tickets from Ticketmaster?
Even if they appear to have come from Ticketmaster, resale tickets are not authenticated and might be bogus. However, things are about to change. The Ticketmaster app to buy, sell, or transfer tickets is an excellent defence against fraud. You can rest assured that you will not receive a bogus ticket with this method.
How can I avoid getting scammed on Ticketmaster?
Ticketmaster, Ticketmaster.com, or our mobile app are the only places to buy secure and verified tickets if you want to be sure you’ll get into your next live event. Only in this manner can you be sure that the tickets you get are genuine and will allow you entry to the event.