Upfront summary: is TicketsOnSale worth it?
TicketsOnSale.com is an independent ticket marketplace that offers the best tickets at low prices. The company enjoys positive ratings across various review sites; however, there are also complaints from dissatisfied customers who cited poor customer service and receiving tickets for different sections and seats than what they ordered, among other issues.
TicketsOnSale is a legit ticket platform. The site provides tickets for events you are interested in instead of purchasing them at the booth. The tickets are screened before they are put up for sale by third-party sellers. You can buy tickets online for concerts, sports, theater, family, and other events near you from the site.
Buying tickets online can be pretty frustrating, especially because most ticket companies are not transparent about what they actually charge for ticket processing. Hence, you may wonder whether TicketsOnSale is reliable or just like the rest. In this review, you will find everything you need to know about the site to help you make an informed decision.
Table of Contents
- TicketsOnSale Company Information
- What is TicketsOnSale?
- Is TicketsOnSale legal and safe, or is it a scam?
- Is TicketsOnSale reliable and trustworthy?
- Pros
- Cons
- How does TicketsOnSale make money?
- Best TicketsOnSale Alternatives
- FAQs
TicketsOnSale Company Information
| Official Website: | https://www.ticketsonsale.com/ |
| Headquarters: | Greater New York Area, East Coast, United States |
| Founded: | 2019 |
| Industry: | E-commerce, Marketplace, Ticketing |
| Ownership: | Ryadd, Inc |
| Contact: | (888)684-3582, support@ticketsonsale.com |
| Trust Score: | High |
| Social Media: | Twitter Meta Instagram |
What is TicketsOnSale?
TicketsOnSale is a legitimate ticketing platform that uses new technology to ease the process of ticket sales, thus keeping up with the demand. TicketsOnSale only offers the service of selling the tickets to you. The company has nothing to do with the venue of the event, the office of the tickets, or the main suppliers.
The ticket company offers a convenient platform for all participants. They buy tickets and sell them to you at different prices. It is the company’s objective to ensure easy and successful transactions.
When you need a ticket, go to their main page, and select the event you’re interested in from the list. They have many categories of tickets like music, theatre or sports. You can also find events by searching using the location.
Once you have selected the artist or the event you want, follow the prompts to complete your ticket purchase. You can also see where your seat is using a picture of the seats in the auditorium provided.
Is TicketsOnSale legal and safe, or is it a scam?
All orders you place on TicketsOnSale are secured with the company’s 100% Buyer Guarantee. This means your ticket will be valid and authentic, and you will have it early enough before the event.
The site collects information based on your activities on the site. The information that you provide is voluntary. TicketsOnSale collects the following information from you:
- Your IP address
- Your browser and device type
- Your names
- Your email address
- Phone number
- Credit card details or PayPal account information (when you make a purchase)
The information collected is used to:
- Manage and personalize the site to what you prefer
- Assess and improve the sites service and product quality
- Comply with legal requirements
- Prevent fraud
TicketsOnSale has a valid SSL certificate that confirms the site is safe to purchase from or leave your data. No virus or malware has been reported on the site; however, you should run a regular scan on your computer for malware to be on the safe side.
Is TicketsOnSale reliable and trustworthy?
TicketsOnSale has conflicting reviews and web ratings; some have given the ticket company a higher rate while others gave a lower rate. However, the company has a high rating of 4.2/5 stars from 6,318 reviews on TrustPilot, and an even higher rating of 4.6/5 stars from 173,950 reviews on Shopper Approved.
However, on SiteJabber, the story is different, as TicketsOnSale has a poor 1.9/5 stars rating from 671 reviews, indicating that most customers are generally dissatisfied with their purchases. According to Sitejabber, TicketsOnSale ranks 167th among Tickets sites.
Most complaints about the site were about unhelpful customer service, credit card issues, live chat challenges, not getting refunds, and ticket cancellations before the event. In addition, reviewers complained that the company’s customer service is unreliable; reaching them is hard, making them not helpful.
Pros
- 100% Buyer Guarantee
- The site uses advanced technology
- It has many positive reviews
- The site has a valid SSL certificate
- Payment options are secured
Cons
- Poor customer service
- Refund issues
- Tickets mismatch and wrong bookings
How does TicketsOnSale make money?
TicketsOnSale is a ticket company that makes money by giving a platform to purchase tickets. When you place an order, a fee is charged for processing it. The company charges you according to the ticket you buy from them and the event venue, among many other factors. While the company isn’t the actual owner of tickets sold, it earns profits from every ticket sold on its platform.
Best Alternatives
TicketsOnSale offers you a simpler way to get an event ticket, but they are not the only ones in this business. You can check out the following companies that offer the same service as TicketsOnSale, especially if you are not satisfied with TicketsOnSale’s services:
- Vividseats.com
- Ticketsales.com
- Stubhub.com
- Tickets-center.com
- Ticketcity.com
- Seatgeek.com
- Ticketmaster.com
FAQs
Can I purchase a ticket and give someone else to use?
Yes, contact customer service early enough to contact the seller to update the changes.
Does TickestOnSale guarantee that I will receive a valid ad authentic ticket?
When you place an order on the site, tickets come with a 100% buyer guarantee to receive your tickets on time.
How do I place an order?
- Search on the company inventory for the event you’re interested in
- Once you have decided on the tickets you want to buy, place the order through the phone or online
- After placing the order, a ticket request is sent to the seller for them to process as soon as possible
- Once that step is complete, you will receive an email to let you know your order is all set.
How will I get my tickets if the event is too near for them to ship?
The sellers have various delivery options to ensure you get your ticket on time. For example, they can deliver through electronic transfer, email tickets, special deliveries, and overnight shipping.
What payment methods does TicketsOnsale accept?
These payment methods are acceptable:
- Discover
- Visa
- Paypal(online only)
- Master card
- American Express
When will I be charged?
Once you initiate the order, a pending hold is placed on the funds until the order is processed and confirmed.
Why is there a delivery fee on every order?
The fee covers the cost of shipping.
Does TicketsOnSale charge a service fee?
Yes, every order has a service fee applied to it.
What is the benefit of purchasing a ticket from a preferred seller?
The company does this to appreciate sellers that have great and professional relationships.
How can I tell the price of the ticket I am interested in?
While browsing the event page, you see the price per ticket.
Can I request a certain delivery type or ticket format?
Unfortunately, the tickets can only be shipped in the format the ticket seller received them in.
My ticket has a different price than what I paid for, why is it so?
When tickets are made, they print the price they are sold for at that time. According to their current market rate, the tickets may later be resold at a higher or lower price.
Whose name is on my ticket?
That is the name of the person who purchased the ticket earlier and later resold it to you. The name will not be an issue when you what to use the ticket.