Upfront Summary: Is Tophatter Legit & Worth It?
Tophatter is a legit website. They are a fun website to purchase from when things work in your favor. However, there have been many complaints about the system—some from sellers and some from buyers. Yet, many people have found great deals on goods from this website, and it is easy to use.
Tophatter is an auction website that sells a lot of goods. They work by finding sellers who will sell a bulk amount of goods over days via auction. Once an interest is sold, tax and shipping are added on, and the item is shipped. What makes this website fun and almost addictive is that you can set reminders for things that are coming up so you can go over and quick bid items. It is practically a gamified auction experience.
Tophatter Company Information
| Official Website: | www.tophatter.com |
| Founded: | 2012 |
| Owner: | Ashvin Kumar and Chris Estreich |
| Location: | San Fransisco, California, United States |
| Customer Service Contact: | (888) 502-5501, help@tophatter.com |
| Social Media: | Facebook, Twitter, Instagram |
What Is Tophatter?
Tophatter is an auction website. They sell clothing, jewelry, electronics, home goods, tools, beauty products, furniture, and more. They are a live marketplace website. Unlike a typical penny auction website, you don’t pay for each bid. However, it is an auction website in nature. However, there are some unique features of the website.
The auction volume is significant. Many items are sold at any given time, which could show a high volume of sales and inventory. The other unique feature of this website is that you pay when you win, not per bid. It also means that you will pay tax and shipping when you win. Sometimes this means you pay more in shipping than the price of what you won. Lastly, the sellers are vendors who present opportunities and problems for this website regarding the sale of goods.
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Is Tophatter legal and safe, or a scam?
Tophatter is a legit and legal business. However, the safety of the website is more difficult to gauge. At the same time, most sellers and buyers are honest people. Many reviews discuss sellers backing out and sending things back. Other reviews advise sellers having to repay Tophatter what got returned. Some problems are how buyers receive goods that are fake altogether.
Abuse of the system within the website leaves people finding the site to be more of a scam. The important thing is to focus on what the reviews are saying for the different products and sellers. This removes the risk that comes with purchasing goods from this e-commerce site.
Tophatter is not a scam, but plenty of people would use it to scam others. It is always best to watch the reviews. Most of all, understand that it isn’t the website as much as it is the users.
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Is Tophatter reliable and trustworthy?
While Tophatter might be reliable and trustworthy, they do not do well to ensure that their sellers are as reliable. The problem for buyers is fake items. Reviews on the website and other business review websites are how often people sell counterfeit items—the trustworthy nature of the company and its sellers.
Where they are the least trustworthy is how they work with their sellers. When an item is back, Tophatter keeps it and then forces the sellers to pay back the refund money. When a seller has several of these happening, they can end up in the hole for selling things, out of supply, and owing Tophatter.
Reliable? Trustworthy? For the most part, they are these things. However, the system allows for unreliability and untrustworthiness. The system is a significant concern for Tophatter.
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Tophatter Shipping Information
As with any e-commerce website, it is essential to have the right expectations for the shipping and handling of products purchased. So often, people find themselves frustrated when they don’t have the right expectations.
Average Shipping Time
Most people confirm the shipping times to be anywhere from one week to one month. It is all dependant upon where you are and from where the item is being shipped.
Cost of Shipping
Generally speaking, most shipping costs are around $5.00 to $10.00. However, some items can cost more. Some goods can also cost more because you have an option to expedite shipping.
How to Track Your Order
Tracking your order is probably one of the easiest things to do with Tophatter. You can enter your username in their website’s order section, and all of your orders will come up.
What Countries does Tophatter Ship
Tophatter does work around the world. However, in the best circumstances, they work well with the following countries: the United States of America, United Kingdom, Ireland, Canada, Australia, South Africa, Spain, Austria, Germany, France, and India.
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Does Tophatter have good customer service?
Most customer service experiences are complaints with the review sites around the internet. However, with the sheer volume of sales happening through the website, there have got to be plenty of positive experiences.
Most review websites do confirm abysmal customer service ratings. However, most customer service complaints stem from what was purchased and people not feeling like the customer service representatives are hearing them.
Customer service is likely to average for Tophatter. The complaints usually are not about customer service, yet, they all submit that the customer service outcomes are below average and contribute to most complaints.
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Canceling orders with Tophatter
Canceling orders can happen if it hasn’t been shipped. Canceling your order can be done through the website and works quickly enough. Once an item has been shipped, you cannot cancel the order, and you will need to wait for the order to come to you and seek a refund and return.
Does Tophatter have discount or promo codes?
Tophatter has promos that you can use when you are signed up on their website. You can also find yourself coupons when you search online. Most of these are not that much added to your purchase unless you buy more oversized value items.
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Does Tophatter have a return policy?
They do have a 30-day return policy. If you don’t like your item, you can return it for a refund as long as it happens within 30 days of delivery. However, anything after 30 days cannot be returned or not refunded.
Tophatter Payment Methods
You can pay in a variety of ways with Tophatter. You can Google Pay, Apple Pay, Pay Pal, Visa, Mastercard, or American Express. All of these are very secure with the website system of 128-byte encryption.
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Pros and Cons of Tophatter
There are a few pros and cons with Tophatter.
Pros
- Free bids
- Fast and fun auction experience
- A significant amount of items to bid on
Cons
- Long shipping times
- Fake goods
- Difficult customer service
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Careers with Tophatter
With Tophatter having its headquarters in the United States, you would think there are many opportunities stateside. They have many options available to work overseas right now in India, Canada, and Shanghai.
Is Tophatter an good company to work for?
Overall, everyone who works for Tophatter seems to love it there. After reviewing Glassdoor and Indeed, the employee reviews are glowing. They have great benefits and perks.
Is it easy to get a job with Tophatter?
According to Glassdoor, getting a job with Tophatter is average in difficulty. Over 60% of people who have applied had positive experiences, while 17% said it was neutral. Leaving 20% who said they had a bad experience with the process. Overall, it appears that getting a job isn’t difficult and it is a positive experience.
Best Alternatives to Tophatter
There are not many sites similar to Tophatter. However, the ones closest are listed below.
- Vinted
- Ebay
- Bonanaza
- Afternic
- iOffer
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Addition FAQs
While this article has provided a lot of helpful information, there are always many other things to consider when it comes to picking an e-commerce site like this one. Below are some questions that might be helpful for your decision.
Are items on Tophatter authentic?
Some items on Tophatter are authentic. However, some sellers do take advantage of the setup of the website. Some excellent items are being sold that are entirely authentic, but you will need to watch out for yourself with every potential purchase.
What happens if I don’t pay Tophatter?
When you purchase something with Tophatter, you have three days to pay. After that time, if you don’t pay, your purchase is canceled. Keep in mind that your canceled order will hurt the seller potentially, so be sure to pay what you win.