Today, businesses use different software for the progress of their companies. They separate their team members within projects to accomplish the task with no time. In this way, the word is done quickly and easily. They use several tools for their management system and organize clients efficiently. Also, they can track their business performance by using modern platforms.

What is Trengo?

Trengo is a collaboration tool that offers the company a shared inbox to handle team interaction and communication with consumers over several channels, including social media platforms, email, voice calls, chat, and WhatsApp. It helps the user track the customer message, assign conservations, receive notifications about customers, tag employees in an internal email, and post comments or notes via mobile apps.

Best Alternatives of Trengo

Trengo is a team collaboration software that is ideal for arranging customer support. It manages conversations from different channels. It also has a shared inbox for organizing communication. Some users may find it inefficient and want alternatives to it. So the best alternatives for Trengo are below:

  1. Slack
  2. Webex
  3. ConnectWise Control
  4. LiveAgent

1. Slack – Best alternative to Trengo

Pricing: $8 per user

Slack is a workspace communication software that associates users with different tools and people of everyday work. It enables users to work together in several channels created by the project, office location, and department. This software allows team members to follow essential topics. It helps marketers create and organize a particular project’s design while opening public channels.

This tool allows sellers to see their products on the team’s roadmap. It also helps employees increase their performance rather than getting a blank mailbox. It connects companies to their tools and services. Also, it accumulates the files, data, and notifications from several tools. So, it prevents search follow-ups through email. You can switch between individual tabs and dashboards or can use different software with their login.

It offers content and information to the users to make decisions easily and quickly. It helps the user create comprehensive knowledge easily by automatically achieving and indexing the shared items without any effort. The user can easily search the topic and find results according to his requirements.

Features:

  • It helps users send messages to another platform directly and create channels for a particular purpose.
  • It offers a shared channel functionality that helps different firms to collaborate by a common slack channel.
  • It provides co-workers a shared space for conversation rather than setting meetings on phone calls and emails.
  • It features a thread that allows the team to reply to a particular message in the chat directly and arrange a sub-conversation for a user.
  • It offers video and voice calling features that help the agent search for the user they want to call and conversation with.
  • The commanding feature helps the user to use the other slack features.

Pros:

  • Innovative interface and easy to use features
  • Simple and communicate quickly
  • Accessible to set up and offer abundant opportunities for integration
  • Save time and effort
  • Project-friendly and easy display
  • Great pricing plans and effortless onboarding
  • Intuitive threading and robust functionality
  • Send and receive real-time messages
  • Messaging app is compelling and amazing

Cons:

  • Contact tab design should improve
  • A little buggy

» MORE: Alternatives to Slack

2. Webex – Multi-use software

Pricing: $13.50 per month (Free plan available)

Webex is a teleconferencing software that fit all size of businesses with expandable features and pricing. It provides all video calling tools and features. It offers a comprehensive experience in arranging messages, calls, and meetings. It expands the voice enhancement and decreases the background noise to make more interactive and engaging sessions. It also offers gesture recognition and emojis to the user while conversation to share reactions.

It offers high-level dynamic polling to improve user engagement. You can focus on the content by arranging a custom layout. It allows features such as transcriptions, highlights, and notes to make the meeting more productive and efficient. It provides personal insights to manage work balance. It also offers several insights to guide professional relationships.

You can select it according to your deals and perceptions. It is flexible and versatile for any device and workstyle. Its all features offer the same functionality except language, communication, and geography. It also keeps your website private and secures no matter the location. You can make your website threat-free and confidential and can fight against issues and bugs. So, Webex is the most potent video calling tool.

Features:

  • Easily present online.
  • It offers 20 million authentic and predictable video conferences a month.
  • The Webex webinar is sent authentically.
  • It collaborates with your team members efficiently.
  • It offers unlimited screen sharing and free video calls.
  • It offers registration for Webex training, meetings, and events.
  • It supports doc sharing and whiteboard in a video-centric cloud.
  • It edits messages with attachments.
  • You can also make changes in meeting through your device.
  • It offers real-time translation for 100+ languages.
  • It provides integrations to third-party apps.

Pros:

  • Easy to share content and presentation
  • Perfect and stable platform
  • Easy interface and has an excellent mobile app
  • Good video chat software
  • Helps you to engage with the audience
  • Friendly integration options and good functionality
  • Pretty intuitive to use
  • Visual clarity is good
  • Pause your screen during the presentation

Cons:

  • Sometimes with mobile, it does not function correctly
  • Sometimes dropdown is too complex

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3. ConnectWise Control – Best for resolving customer queries

Pricing: $29 per month (Free trial available)

ConnectWise Control is a help desk software that offers businesses to resolve and find consumer queries through remote monitoring functionalities. It gives users email invitations and session codes to access the client devices. It secures data and two-factor authentication and prevents potential cyber threats. It provides video auditing functionality that allows the organization to record videos of proceeding sessions and block them for the future in the system.

It provides an administration dashboard that allows users to view session events, connection activity, and recently active technicians. It also download work reports in XML, HTML, JSON, and CSV format. Moreover, professionals can resolve consumer issues and add multiple manufacturers in an ongoing session through team collaboration.

It offers a mobile application that helps businesses to handle run commands and virtual sessions. You can also communicate with clients through chatting or messaging. Operators can use logical language to increase visitor engagement. You can also add brand logos by utilizing the custom brand feature. It also helps to control the desktop by using annotation tools.

Features:

  • It is compatible with various browsers, operating systems, and mobile devices and supports several window servers.
  • A user can support and access it through mobile for clients’ functionality.
  • It offers 100+ integrations and extensions for configuration, productivity, localization, administration, translation, communication, etc.
  • It offers third-party integration for daily use tools such as Microsoft outlook, Acronis, Zendesk, and Freshdesk.
  • You can also implement, edit, and create custom extensions by extension developer tools.
  • It offers myriad templates for the accessible building of custom solutions.
  • It provides complete security for customization to all remote access companies.
  • It also features server-level auditing, session timeout, and self-hosting to make ConnectWise more effective.

Pros:

  • Integration is great
  • Pricing is very competitive
  • Quick and supports a large number of clients
  • Ease of initiating and deploying
  • Functional and satisfactory in capacity
  • Super easy to deploy and use
  • Easy to install remote client
  • Nice layout and easy options
  • Resolve issues quickly and efficiently

Cons:

  • Awful customer service and support
  • Improve dashboard design

» MORE: What Is The Better Option for You, Monday.com or Slack?

4. LiveAgent – Great customer service

Pricing: $15 per month (Free version available)

LiveAgent is an ultimate help desk solution that provides outstanding customer support. It enables the user to connect channel input with Facebook, Tweets, and Live chat by providing unlimited features. It features a unique helpdesk that includes Email piping, Ticket routing, Voice integration, Call recording, Facebook and Twitter integration, Rules, Automation, Macros, Tags, Email templates, Chat invitations, Website monitoring, Pre-defined messages, priorities, etc.

It supports live chat and desk software efficiently. It is one of the best software that offers a desk system. It also cooperates with other applications like WordPress. It integrates with CRMs and other email marketing providers. It also can be installed on a personal server. It contains a self-hosting and SaaS license. This software offers 43 languages.

It offers a team to help customers 24/7 hours. It is free one time because of a self-hosting license. It provides high security and privacy to your websites and stores. It neatly cooperates all channels on one platform. It links several brands into one tool without price. It also helps to expand consumer community and satisfaction.

Features:

  • It features a google document viewer that helps users view files connected with chats or tickets.
  • The call queue indicator feature indicates the number of clients waiting for chats or calls.
  • The agent ranking feature prevents the delivery of poor customer support.
  • It offers integration to Instagram for cloud-hosted accounts to link it to the admin panel of LiveAgent.
  • The mass action feature allows you to run multiple tickets on the filter for some action.
  • You can also add private notes by using the note feature only visible to agents.

Pros:

  • Powerful, elegant, and complete helpdesk
  • Robust premium features
  • CS is helpful and super responsive
  • Value-cost and easy to setup
  • Good separation of modules
  • Great customer service
  • For any size of business

Cons:

  • UX is wicked
  • Not enough videos available

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FAQs

Is LiveAgent suited for less experienced software users?

Yes, it is elementary to navigate and learn. Its free version gives you a core of features but also limitations. For instance, it supports live chat and email addresses on the website.

Does ConnectWise Control offer an API?

Yes, an API is available with ConnectWise Control for use.

Who are the typical users of Webex?

Small and Mid-size Businesses, Freelancers, Public administrations, large enterprises, and Non-profits are the user of Webex.

What languages does Slack support?

It supports Japanese, Spanish, English, French, and German languages.

» MORE:

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