Upfront summary: Is Vitalchek worth it?
VitalChek is a legit site that provides an affordable, accessible and reliable way to obtain official government-issued vital records such as birth and death certificates. The chances of being scammed on this site are low since no third party is involved; however, some customers have complained about poor customer service, late deliveries, and sudden order cancellations by the company without reason, among others. Customers have to wait longer than expected before their orders finally arrive at their destination.
VitalChek has existed since 1987, and it’s a LexisNexis company whose reputation makes it comfortable to request documents from them. You can request birth certificates, marriage records, death certificates, and divorce records on VitalChek. VitalChek claims that all its certificates are government-issued, certified documents (unless you choose “informational copy” or “souvenir/heirloom (uncertified)”).
However, VitalChek reviews on TrustPilot has 21% of customers rating the company as ‘bad.’ Most reviewers complained about not receiving their orders several weeks later, stating that the company has no quality control or genuine customer service. Does this mean VitalChek is not worth it? We found some interesting things about this company from our careful study and analysis. Read on to see what we have for you.
Table of Contents
- Vitalchek Company Information
- What is VitalChek?
- Is VitalChek Safe & Legit or a Scam?
- Is VitalChek reliable and trustworthy?
- Shipping info
- Does VitalChek have good customer service?
- How to cancel an order on VitalChek?
- Does VitalChek have Promo/ Discounts?
- How long does Vitalchek take to process an order?
- VitalChek payment methods
- The pros and cons of VitalChek
- VitalChek Careers
- Best VitalChek Alternatives
- FAQs
Vitalchek Company Information
| Website | www.vitalcheck.com |
| Founded | 1987 |
| Founder | Paul Stacy |
| Location | 1217 Pearl St, Jacksonville, Florida, 32202, United States |
| Contact | 1-877-854-4481, (615) 372-6800, https://vitalchek-solutions.custhelp.com/app/ask |
| Social Media | Facebook; Twitter |
What is VitalChek?
Vitalchek is a LexisNexis company that the government authorizes to provide vital records for individuals. Legitimate owners of these documents, such as birth certificates, marriage certificates, divorce certificates, and death certificates, can order any of these certificates from their official website at vitalchek.com. It is Vitalchek’s responsibility to ensure that the documents are handled safely from when the document is ordered to when it is delivered.
Vitalchek complies with the PCI security standard because certain personal information from customers is required. This information is basically for identity verification and payment details. It is, therefore, safe to let out the required information on their site. However, skepticism about this company has been increased by the bad reviews from customers across various review sites like Trustpilot.com and Sitejabber.com.
Is VitalChek Safe & Legit or a Scam?
Vitalchek is a legit company. They claim to be authorized by the government to issue vital documents and to hold vital records. They are a LexisNexis company, a highly reputable company in the USA and worldwide. VitalChek only operates within the confines of the USA. They are currently not available in other countries.
The chances of being scammed on this site are low since no third party is involved. When a customer orders for a record on the official site, the payment made on the site follows security checks by the team. Vitalchek guarantees the confidentiality of the information that you share with them. Other record-issuing agencies that are not registered are to be avoided in order not to fall victim to information theft. VitalChek security compliance ensures there are no malware or viruses that can harm your device when you use their site.
Is VitalChek reliable and trustworthy?
The reviews on TrustPilot and Sitejabber show that many customers are dissatisfied with the services provided by VitalChek. Complaints range from poor customer service and ordering for a record that was paid for and was not delivered, to an annoyingly long time of delivery, among many other long trails of complaints. Statistics speak for themselves: On TrustPilot, 21% of customers rated the company as ‘bad.’ Similarly, VitalChek has a consumer rating of 2.03 stars from 203 reviews on Sitejabber, indicating that most customers are generally dissatisfied with their purchases.
Vitalchek does not have Buyer Protection, which leaves dissatisfied customers frustrated if they encounter any difficulty or challenge while purchasing on the site. Though there are little to no cases of scams recorded by customers, on the overall rating, customers are generally dissatisfied with the speed of delivery which is regarded to be too slow, with many suggesting new users consider other options.
Shipping info
Average Shipping Time
Shipping time is calculated based on regions in the United States. VitalChek makes provisions for two shipping options: Regular mail (average of 1-10 business days) and Express delivery (average of 7-21 business days). Express delivery may attract an extra fee. Shipping time is estimated based on the time required for searching and preparing the certificate for shipping, and it is also based on the United States domestic delivery.
Cost of Shipping
The processing fee is charged together with the shipping fee, which ranges from $2-$16.
How to track an order on VitalChek?
As soon as you have placed your order, it is possible to track it on the VitalChek website. Simply go to “Manage My Order”; an 8-digit order number and 6-digit PIN will be given to you upon confirmation of your order through your mail. The digits can be used to check the status of your order. Visit customer care for additional information.
To which countries does VitalChek ship?
Apart from the USA, shipments are made to Alaska, Hawaii, Puerto Rico, and other international destinations.
Does VitalChek have good customer service?
VitalChek has customer service in place, but the question is whether they are quick to respond and willing to help customers solve their problems. Most companies ensure that their customers are happy to keep coming. Unfortunately, VitalChek has gained a bad reputation for poor customer service based on customers’ experiences using the site.
Many customers have complained about their slow response rate. Some customers who placed their orders and did not get the delivery complained of trying to reach customer care to no avail. Although VitalChek has an active phone number, no one may eventually answer that line. Another indication of poor customer service is the inability to stick to their word concerning the delivery time. Many customers have to wait longer than expected before their orders finally arrive at their destination.
How to cancel an order on VitalChek?
An order cannot be canceled until it has a paid-in-full status.
- Go to the “Order Create” tabs, then check the order to be canceled
- Click the “Cancel Order” button
- A “Cancel Order” message is displayed.
- Click OK to confirm.
- Order is canceled, and Order Status changes to Cancelled
Does VitalChek have Promo/ Discounts?
There are currently no promo and discount codes on the VitalChek website. However, you can find VitalChek offers coupons, promo, and discount codes listed on Hotdeals.com. For more information about the active coupons, visit https://www.hotdeals.com/coupons/vitalchek-promo-code.
How long does Vitalchek take to process an order?
Processing time depends on the location, which is further varied by the method of delivery chosen when you place your order. Express delivery orders are typically processed in 3-5 business days, while Standard Mail orders are processed in 7-10 business days on average.
VitalChek payment methods
All major credit cards are accepted, including:
- American Express
- Discover
- MasterCard
- Visa.
The pros and cons of VitalChek
Pros
- VitalChek offers a convenient way to obtain your vital records by just placing your order. They handle the rest.
- Site security and information confidentiality
Cons
- Reviews from customers tell that they can be unpleasantly slow. Therefore, they may not be a reliable option in times of pressing need.
VitalChek Careers
According to an employee review on Indeed.com, VitalChek demands much more than they pay. Remuneration does not match up with the job requirements. Reviews have highlighted a high rate of dissatisfaction from customers. In general, VitalChek may not be your first choice for employment.
On average, it’s not difficult to gain employment in VitalChek once an employment opportunity is open; the only demand is to meet the requirements for the open position.
Best VitalChek Alternatives
- vitalrecordsonline.com
- lavote.net
- usbirthcertificates.com
- usa.gov
- custhelp.com
FAQs
Here are the frequently asked questions about Vitalchek:
How long does it take to get a birth certificate from VitalChek?
Typically, it takes 4-8 weeks to get your certificate, which will be emailed directly to you; this is not so for some locations. It takes 5-6 weeks for California, 6-8 weeks for Colorado, 2-5 weeks for Delaware, and 6-8 weeks for Connecticut.
How do I get in contact with VitalChek?
If you have personal information you want to reveal or want the information to be secure, it’s advisable to contact their helpdesk email VCN_helpdesk@Vitalchek.com. However, you can call their customer service phone number for quicker response.
Will my VitalChek certificate be acceptable?
Yes, it will be acceptable. VitalChek certificate contains all the required information you need for your certificate to be accepted. It includes your full birth name, parents’ full names, date & place of birth, raised seal, and signature of authority, and it will be issued by the office of vital statistics of the state.
Is the certificate I ordered a certified document?
The certificate is certified because it is issued by the government, except if you chose an “uncertified” or “informational copy.”