Upfront summary: Is Vroom legit?
Talking about pre-owned cars and buying them from a reliable company is pretty tedious. It becomes tiring to find a legitimate car retailer company. Vroom is one of the top leading New-York based e-commerce car retailing businesses.
From Vroom’s official website, working only for the USA, you can purchase high-quality vehicles within 15 days of the payment. The customer support will readily do a follow-up for your car whenever you want. The company is an online retail store but also provides hassle-free car trade-in for its customers.
Dealer Rater granted two awards of customer satisfaction in 2015 and 2016. It has also become one of the fastest emerging car reselling, buy and trade-in companies in the USA. Even with a stellar credit, you can purchase your own vehicle in one call.
Vroom company information
| Official Website | https://vroom.com/ |
| Founded | August 2013 |
| Owner | Paul J. Hennessey |
| Location | New York |
| Customer Service Contact | Call: +1 (855) 864-8736Live Chat 24*7Email: hello@vroom.com |
| Social Media | Twitter, Instagram |
What is Vroom?
With over 1.1 billion USD in revenue in 2019, Vroom is a legitimate car retailer company. From Ford Mustang to Toyota Tundra, Vroom offers a wide-range of sedans, SUVs and trucks. It has over 800 employees that are currently working to remove the chances of casualties and mishaps with the company and customers.
There is no credit score requirement for purchasing a vehicle. Anyone can start a vehicle financing at an APR as low as 2.4%. With one-on-one deals, there is no middleman involvement. The company works with legitimate dealers and lenders like Santander. The goal is to provide auto loans to individuals with bad credit scores.
You can purchase the vehicle in three ways,
- Vroom Financial Services by Chase,
- Vroom’s partner lenders or
- your own auto loan
You don’t need to go back and forth to the dealers. The company delivers the car to you in less than two weeks. Since they are delivering cars that are accident-free, individuals trust their authority and dealership.
Is Vroom legal and safe or a scam?
Vroom is a legal and authorized car dealers company working since August 2013. With over 800 company employees, thousands of cars sold online and promise to legitimacy, this company beats all. There is no questioning their safe ways of delivering the car on your doorstep. After buying a car, the buyer can drive over 250 miles, park in a garage, and satisfy the requirements. The company will replace the car immediately if there are any preliminary, unseen faults found during the test-week.
The website works only in the USA and legal deliveries are applicable nationwide only. There is no chance of getting scammed since the company upholds their end. It has been granted two times customer satisfaction awards. The website is safe to use, reliable, and free of any malfunctioning or malware. To avoid black web from scamming the website, the company works through paid checks for the vehicles. They put no personal data online to jeopardize the payment method.
Is Vroom reliable and trustworthy?
With over 6000+ reviews, 70% of customers have confirmed their legitimacy. The company is offering pre-approval only. That means the customer has to place an order for the exact car they want to buy. Not to forget, the company is also offering fiancee help in three ways, as mentioned above.
The company is offering buyer protection by making every purchase offline. Through protected data and malware-safe websites, they are contributing to ensure no leakage of personal data.
There are fewer scam reports as compared to the positive reports. The scam reports include people who are haggling for an exchange of cars. Since the company doesn’t offer this service, they are being called scammers.
Vroom Shipping Info
The shipping time for each vehicle can range between two weeks to a month. Depending on the type of vehicle and the purchase mode, the shipping can take more time than usual. Some of the top models include pre-owned mildly used Audi Q5, Chevrolet Tahoe and Dodge Challenger.
Average shipping time
Average shipping time is 14 days, but it can be more than required if the model is not within their range. The company chooses licensed truck drivers to deliver the vehicle. The delivery starts immediately as soon as Vroom receives the paperwork from the customer’s side.
Cost of shipping
The licensed drivers of the trucks deliver the car in an enclosed carrier. The company charges a non-refundable fee of $999 for such transports. With open carrier transportation for the vehicle, the charges are $599.
How to track orders on Vroom?
The customer can track their cars via vroom email help or calling directly on the number given. With over 3-4 thousands cars delivered per month, a frequent call to the helpline might fasten the process.
To which countries does Vroom ship?
Vroom ship to 38 states in the USA only. It does not include Pennsylvania and Massachusetts. The company runs from New-York and delivers to locations where it is possible to transport via carrier trucks.
Does Vroom have exemplary customer service?
The customer support is moderate. Usually, the customer support picks up the call within 20 minutes of ringing. But it can take up to one hour of no significant reply. The support jots down the complaint or issues that came from the customer. They won’t solve the problem.
There have been complaints about the company where they simply extend the issue to avoid replacements. One of them included a person who didn’t like the vehicle and wanted his money returned. The company policies include that no exchange is possible until/unless there are issues with the car and not with the choice.
With hundreds of employees working in the online business, they have exemplary customer service. The company sells over ten brands of different vehicles and has thousands of customers to deal with every day. Most of the reviews confirm that they have exemplary customer support, but the inquiries take time to get treated.
How to cancel an order on Vroom?
For canceling a subscription on Vroom, it must be done within 24 hours of the trial period. According to the cancellation terms and conditions of Vroom, the company can decline the offer or refuse to pay back. For canceling the order on Vroom, the customer can only get the vehicle amount and refundable fees. The company is eligible for not paying back the processing fee, delivery fee and the non-refundable deposit.
Does Vroom have Promo/Discount codes?
The car prices are already placed at low prices so there is no chance the customer is getting a promo/discount code. But there are online coupons available that lesser the delivery fees of the vehicle, closed and open-carrier. Moreover, the company is currently offering eligibility for coupons listed on BrokeScholar.
Does Vroom have a return policy?
The return policy applies within seven days of the vehicle purchase. This offer is only valid if the car is driven within a 250-miles window. The customer isn’t charged for the pick-up fee if all the criteria is met. But the original fee is non-refundable. It means the customer will again pay the delivery fee if they order another car via vroom.
Vroom payment methods
The customer pays via check or online transfer to their bank account. Upon confirmation of the payment and paperwork, the vehicle is delivered within a ten to fourteen days’ time frame. Other methods include,
- MasterCard
- Paypal
- Credit Card
- Car Finance
- Bank Wire
- Bank draft
- Via Cashier
- Cash
The pros and cons of Vroom
- The company is selling over 11 brands of vehicle and has three to four thousand cars available for delivery.
- With steep delivery fees of over $599, the customers consider going to rival dealers who offer free delivery.
Vroom Careers
Vroom offers selling and trade-in services too. Customers with potential car experience can work with vroom by buying cars and selling them locally at a higher price. Since vroom is offering pre-owned, mildly used cars from over 11 different brands, the prices are compatible as compared to market rates.
Is vroom a good company to work for?
The company is a place for potential growth where employees can earn $75000 to $125,000. So, it is an excellent company to work for as an employee.
Is it difficult to get a job at Vroom?
Currently 800 employees are working at vroom. It is difficult to get a job at Vroom since the employment opens once a year.
Best Vroom alternatives
Vroom has become a competitor for a lot of dealers in the USA. The company is offering prompt delivery of the vehicles while maintaining their return policy. The customer support shows promising nature towards the financing of the car. Alongside deals made in selling pre-owned cars of different brands, they also work in buy and trade-in of customer’s cars.
Some competitors of Vroom include,
- Hertz Car Sales
- Carvana
- AutoNation and
- CarMax
Additional FAQs
Is Vroom worth it?
Vroom is a legitimate car dealership in New-York. It has sold over 250 thousand cars in a short span of 8 years only. With that being said, Vroom is a legal business and giving it a try will be worth it.
Is carvana or vroom better?
Carvana is a subsidiary while vroom is a public car dealer. Although Carvana offers free delivery of vehicles in limited areas, Vroom is charging $599 to $999.
Can I test drive a vroom car?
Vroom offers a seven-day trial period to determine the situation of the car. If the customer finds any fault within the 250-mile window, the car will be immediately replaced or refunded.
What credit score do you need for a Vroom purchase?
There is no credit score required for Vroom purchase. There are financing banks working with this car dealing company who offer auto loans even on bad scores.