Upfront summary: Is Wayfair.com worth it?
Wayfair.com is a legit online-only home goods store based in the United States. Wayfair contains more than 14 million items for sale. They offer customers free shipping on most orders, affordable prices, and millions of items to choose from.
Maybe you’ve heard about Wayfair from an advertisement, or maybe you overheard one of your friends talking about a piece of furniture they bought on Wayfair.com. Wayfair is a fairly popular online marketplace. While everyone’s experience will probably be different, it doesn’t hide the fact that Wayfair is a legit website that sells discounted home goods.
Here’s more information about Wayfair.com to see if shopping there is the right choice for you.
Wayfair Company Information
| Website: | www.wayfair.com |
| Founded: | 2002 |
| Owner(s): | Niraj Shah, Steve Conine |
| Location: | Boston, Massachusetts |
| Customer Service Contact: | 1-877-929-3247 |
| Social Media: | Facebook, Twitter, Instagram, Pinterest |
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What is Wayfair?
Wayfair.com is one of the largest home goods retailers in America. The website has millions of furniture and household items for customers to browse through. The prices are very affordable, making Wayfair.com a very popular place to buy from. It’s all online though, so customers can’t try out pieces of furniture before they purchase. (Remember this before you buy!)
Wayfair.com also offers a wedding registry system, in case you or someone you know is engaged.
Are you a business owner? Businesses can receive coupons and discounts on many items they may need. No matter who you are, or what you are shopping for, Wayfair.com will probably have what you are looking for.
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Is Wayfair.com legal and safe or a scam?
Wayfair is legal and safe! It’s important to note that Wayfair only ships within the United States, Canada, the United Kingdom and Germany.
While there’s still a chance you may receive a faulty or damaged product, this doesn’t mean the company is a scam. Damages can happen unexpectedly, especially during shipment. Wayfair.com offers refunds and replacements for damaged items, you just need to contact customer support to solve the issue.
Is Wayfair.com reliable and trustworthy?
Wayfair.com is a reputable company, as it’s not a third-party seller marketplace like many websites can be. Wayfair has been in business since 2002 and has made millions of successful sales since its creation. It’s safe to assume Wayfair is a trustworthy company. You can find quite a bit of information about Wayfair on news sites such as Forbes, Bloomberg, Yahoo! Finance, and more.
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Wayfair.com Shipping Information
Average Shipping Time
Most items on Wayfair.com ship and deliver with one week to three weeks.
Cost of Shipping
Shipping costs on Wayfair.com are fairly easy to remember. All orders under $35 have a flat rate shipping fee of $4.99. All orders over $35 include free shipping!
How to track an order on Wayfair.com
To track an order on Wayfair.com, simply go to the “My Orders” page. You should be able to see each item, details about the item, and its estimated delivery date. Then you can click “Track Your Package” to see the exact location of your package.
Where does Wayfair.com ship to?
Wayfair.com only ships to a small number of countries. This includes the United States, Canada, the United Kingdom, and Germany. There may be additional shipping fees if you live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands. Wayfair.com does not ship to P.O. boxes either.
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Does Wayfair.com have good customer service?
Wayfair.com customer service can be contacted through its website, or at 1-877-929-3247.
After researching consumer reports, many customers seem to have negative reviews against Wayfair.com’s customer service. TrustPilot.com reviews claim that customer service representatives may act unprofessional or untrained, even sometimes hanging up on customers. Many reviewers claim that they had issues with shipping delays, slow response times from customer support, and being ignored by customer service.
On the other hand, there is a good amount of positive reviews mentioning customer service as well. Many reviewers stated that when they contacted customer service about an issue with their order, it was solved promptly and easily.
Everyone’s experience with Wayfair.com will be different, so keep that in mind.
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How to cancel an order on Wayfair.com
If you want to cancel your order on Wayfair.com, you will need to go to My Orders under My Account. Then there should be an option to “Cancel Items or Order” in the Orders section. If your items haven’t shipped yet, you should be able to check which items you’d like to cancel, then click submit. But, it’s important to remember you cannot cancel items that have already shipped and left the warehouse.
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Does Wayfair.com have promotional codes or discount codes?
Wayfair.com claims they rarely send out coupons for their website since most of their products are at already reduced prices. Wayfair.com offers personalized coupon codes for its customers that they may send out now and then.
They do offer a business discount with special discounts on office furniture and bulk orders for companies.
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Does Wayfair.com have a return policy?
Wayfair.com accepts returns within 30 days of delivery of your item. Return shipping costs will apply though, and the product must be return in its original packaging.
Wayfair.com won’t accept returns for certain items, such as clearance items, gift cards, personalized items, items you’ve already assembled, open box items, and items that say “Non-Refundable” on the sale page. Shipping charges will not be refunded, like the $4.99 on orders under $35, upgraded shipping charges, and assembly services included with delivery.
According to its website, Wayfair.com says if you receive the item and it is already damaged or defective when you receive it, they will work with you to come up with the best solution.
Other return policies
Every mattress sold on Wayfair.com has a 100-night free trial. If you want to return it, you can ask for a free return or exchange it for a different mattress. The return or exchange option can only apply once per order.
Large appliances can be returned within 30 days of delivery, as long as it has not been installed yet and you’ve put it back in its original packaging. Once you’ve installed the appliance, it cannot be returned so keep this in mind. When you receive the delivery, be sure to double-check the box for damage, the product name, and the model number.
All items purchased between November 1 and December 31 have an extended holiday return policy. The deadline to return them is then extended to January 31.
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Wayfair.com Payment Methods
Wayfair.com offers an array of payment methods and ways to place an order.
Payment options include:
- Debit & credit cards from Visa, MasterCard, American Express, Discover, Diners, JCB
- Wayfair Credit Card
- PayPal & PayPal Credit
- Apply Pay
- Wayfair financing (Affirm, Acima, Fortiva, Genesis, Katapult, Progressive Leasing)
- Wayfair gift cards store credit and rewards
- Wire transfer
- Purchase orders
- Personal checks, cashier’s checks, and money order
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The pros and cons of Wayfair.com
Pros
- Offers almost any home good you could think of
- Has lots of sales and discounted items
- Many payment options
- Reputable company, 17 years in business
- Low delivery fee
Cons
- Shipping restrictions to certain areas
- Doesn’t ship to many countries
- Most items from Wayfair.com need to be assembled yourself
- The quality of some items may be low
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Wayfair.com Careers
According to GreatPlaceToWork.com, 75 percent of employees say Wayfair is a great place to work. Around 89 percent of employees said they felt welcomed when they joined the company.
Glassdoor.com reports that Wayfair offers its employees medical, dental, and vision insurance, 401(k) matching, paid time off, life insurance, long-term disability, commuter discounts, and a flexible spending account.
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Best Wayfair.com Alternatives
Are you interested in trying different online home goods stores? Check out the best Wayfair.com alternatives:
- IKEA
- Overstock.com
- Worldmarket.com
- Allmodern.com
- Crateandbarrel.com
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Additional FAQs
Do I need to sign up to make a purchase?
No, you don’t need to sign up to make a purchase. If you order online you will be prompted to make an account, but if you don’t want to, Wayfair.com offers the option to order over the phone or by mail.
Does Wayfair.com sell high-quality products?
The company does not manufacture the products it sells, so there is a chance some items may be of low quality. Most items are of high quality though. If you are unsatisfied with your purchase, you can return it.
Does Wayfair.com leave packages at your door?
You are not required to be home at the time of delivery. A signature is not needed. But, it’s important to try to be home when it is delivered, so you can double-check the package before you keep it.
What websites are affiliated with Wayfair.com?
Wayfair.com also owns Joss & Main, AllModern, Perigold, and Birch Lane.
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