KMS is used by organizations and corporations.
In addition to being used to organize your knowledge base for your users or clients, knowledge management systems may also exist within companies or teams.
» MORE: Top Knowledge Base Software Options for You to Consider
Examples Of Companies That Uses KMS
GE (General Electric)
GE is a significant company that has effectively applied knowledge management systems. Our day is one that is overrun with data. To make sure that company operations are simplified, sharing and managing this data is essential. Through its Corporate Executive Council, one of the best examples of knowledge management, GE has been able to avoid this problem. The council is an assembly of management that gathers for two days to exchange knowledge and expertise. As a result, information may be exchanged at the highest levels of the organization, enabling management to understand the successes and failures of the company as a whole.
Ford
Without at least a brief mention of Ford, no list of organizations that employ the knowledge management system would be complete. The large-scale automobile industry has long used best practices in knowledge management. This, along with a variety of other factors, has given it several opportunities to avoid death and continue operating as a successful business.
Ford particularly applied knowledge management system to it’s product development processes. In the history of the Internet, Ford used web-based knowledge base software to maintain good standards across its product line. This early adoption allowed Ford to raise its initial quality by 18 percent and reduce its warranty cost by 1 billion dollars.
The auto company is great at knowledge management because the company has been into it for a long time and has gathered enough experience to refine its approach to knowledge management meaningfully.
Amazon
Since it ventured into e-commerce in the late 1990s, Amazon has excelled in knowledge management. In order to meet the demands of its employees, the organization uses a variety of fundamental knowledge management and user experience concepts.
One such idea is to provide a single interface that can serve the demands of all users. As a result, everything remains simple to index and find, and Amazon has been able to expand and diversify its business beyond just selling books and various pieces of equipment to include its own product lines that compete with just about anything you can think of.
World Bank
The World Bank is a great example of philanthropy. It has been attempting for a while to decentralize its operations and transform from a Washington-based, basically top-down financial institution into a business that empowers its customers through knowledge exchange and information. The company has traveled a long way to get here.
The World Bank is now researching the complexities of knowledge management in great detail. A bank spokesperson said recently that the organization was focusing on both the more qualitative parts of knowledge, such as conversations and views, in addition to explicitly recording information. She also mentioned the World Bank’s efforts to develop a strong action plan to improve knowledge management.
Pratt & Whitney
Pratt & Whitney, headquartered in Connecticut, is a major aerospace company. In 2015, it generated operating profits of $1.9 billion on $14 billion in sales. Given the enormous profit it generated, the company has been extensively researched for its effective knowledge management systems.
For a while, Pratt & Whitney struggled to discover strategies to retain the knowledge possessed by their essential staff members when they knew that half of their engineers would soon be eligible for retirement. Pratt & Whitney considered how information may be organized and centralized inside the company, successfully treating the issue. The corporation was able to save over $25 million because of this approach.