Upfront Summary: Is Yoox Legit?
Yoox is a legitimate company that has been in business for the past 22 years. The company claims it’s the world’s leading online store for fashion, design, and art that lasts a lifetime and beyond. You can discover many products from the best Italian and international designers on Yoox. However, the company has several negative reviews across various review sites, indicating that some customers were not satisfied with their experiences.
Yoox is for men and women who want to look authentic and classy. The philosophy of Yoox is to offer responsible and conscious shopping, and they offer free standard shipping on over $100 orders. You can also shop on the site for kid’s wear and design+art items. Yoox also has an Affiliate program.
But is Yoox the right place for you? Will you get exactly what you ordered, or is it a scam? To find out, keep reading this article.
Table of Contents
- Yoox Company Information
- What is Yoox?
- Is Yoox Legal or A Scam?
- Is Yoox Reliable and Trustworthy?
- The Pros And Cons Of Yoox
- How Does Yoox Make Money?
- Best Yoox Alternatives
- FAQs
Yoox Company Information
| Official Website: | https://www.yoox.com/us |
| Headquarters Location: | Milan, Italy |
| Founded: | 2000 |
| Industry: | Retail, e-commerce |
| Founder: | Federico Marchetti |
| Contact: | 1-855-529-4494, 1-855-593-888, https://mobile.yoox.com/us/customercare/contact-us |
| Trust Score: | Good |
| Social Media: | Facebook, Twitter, and Instagram |
What is Yoox?
Yoox is one of the leading online art, design, and fashion stores. The best part about this store is that you will find some unique pieces from various designers in their collection. Individuals will find everything from kidswear to clothing and accessories for men and women. Federico Marchetti originally founded Yoox in Milan in 2000, and it currently serves more than 100 countries worldwide.
Its name, “Yoox,” is supposedly a play on the male and female chromosomes Y and X, respectively, and the two are linked with the infinity symbol displayed as two OOs. The store sells clothing and accessories from multiple brands, The company maintains the quality of its website by maintaining multiple studios that take merchandise photos to display on the website.
The store sells clothing and accessories from multiple brands and promises a fantastic shopping experience for its users. Yoox remains one of the world’s largest and most successful online fashion sites, selling discount and full-price items.
Is Yoox Legal or A Scam?
Is The Site Generally Legal? In All Countries?
Yoox is a legal retailer available in over 100 countries. It is part of the Yoox Net-a-Porter group, a legitimate group. That is why you don’t have to worry about it being legal.
How High Is The Chance Of Being Scammed?
There are no chances that Yoox will scam you because it has been a legitimate business for the past 22 years. It has only been around for so long because people trust it. So, Yoox will not scam you when you shop from them.
Does The Site Contain Viruses Or Malware?
The Yoox website does not contain viruses or malware. The website is clean, minimal, and easy to use. You don’t have to worry about harm to your PC when using their website.
Does The Site Steal Sensitive Data?
There are no reports of Yoox stealing sensitive data. Yoox encrypts all your personal information and does not sell or steal your data.
Are There Similar Fake Sites To Be Aware Of?
There are no similar fake websites to Yoox. The retailer only has one website that you can use. So, you don’t need to worry about fake websites when ordering from Yoox.
Is Yoox Reliable And Trustworthy?
How Good Are The Company’s Overall Web Ratings?
The overall ratings of Yoox are good. On TrustPilot, Yoox has a 4.3/5 stars rating from 66,761 reviews, with 71% of reviewers describing the service as Excellent. However, Yoox has a poor rating of 1.97 from 437 reviews on Sitejabber, with complaints of delayed deliveries, poor quality items, and terrible customer service.
As with all other online retail outlets, reviews will give you a better insight into the retailer; hence, you should go through Yoox reviews, both negative and positive ones, to decide whether the platform is worth it or not.
Does The Site Have A Refund Policy?
Yes! All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all packaging, accessories, and documents. Products to be returned must be handed over to the courier within sixty (60) days from the day you receive the products.
Refunds are processed within approximately 3-7 business days of receipt of the returned merchandise and confirmation that the return conditions have been satisfied. Your refund will be credited back using the same payment method used to make the original purchase on the Website. The refund times also depend on the payment method initially used.
How Many Scam Reports Are There Compared To Positive Reports?
Yoox has its fair share of both positive and negative reviews. Customers who labeled the service as a ‘scam’ cited not receiving their items, issues with getting refunds, poor quality items, and horrible customer service. On the other hand, many reviewers expressed satisfaction with the items they ordered and reported having pleasant shopping experiences with Yoox.
How Reliable Is The Customer Support?
Although Yoox claims it has excellent customer service, many reviewers have contrary opinions. Customers claim Yoox has terrible customer service, citing issues such as difficulty getting a hold of customer support, getting the same generic responses from their email, or, in worse cases, never receiving any response.
Most users complained they got little to no help from Yoox customer care, while those who got help claimed it took several weeks to resolve their issues completely.
The Pros And Cons Of Yoox
Pros
- A wide array of products and categories
- Affiliate program for earning commissions
- Competitive prices and discounts
- High-quality items
Cons
- There might be some delays in orders, depending on where you live
- The customer service might take longer than usual to respond sometimes
How Does Yoox Make Money?
Yoox is a retailer that generates revenue from selling clothing to its customers. The company buys items at discounted prices from the brands they work with and their authorized dealers, then makes profits off these items by reselling them at a higher value.
Besides that, the store is one of the top solutions for its partner brands and handles all-digital production, merchandise, packages, and delivery. In 2021 alone, Yoox earned an estimated US$150m worth of revenue.
Best Yoox Alternatives
You can shop from many other retailers that will give you high-quality clothing. The list of such retailers is endless. However, the top Yoox alternatives include:
- Urban Outfitters
- Farfetch
- Zalando
- J.C Penney
- Nordstrom Rack
- Mango.com
- American Eagle
- Anthropologie
FAQs
How Long Does It Take For Yoox To Deliver Orders?
Yoox offers both Standard and Express delivery. Standard delivery takes 6-8 business days and costs $9.95, while Express Delivery takes 2-4 business days and costs $19.95. Delivery times begin one business day after the order is placed due to the time difference between North America and Italy, where most of their products are shipped from.
What Payment Methods Does Yoox Accept?
Yoox accepts various payment methods, including Visa, MasterCard, American Express, Discover, JCB, PayPal, and Moneyoox.
Can I Cancel My Order On Yoox?
Yoox has strict policies to prevent people from taking advantage. Once you place your order, you can’t cancel it. If you want to return the item, you can do it according to the item’s return policy.
What Kind Of Boxes Does Yoox Use To Ship Orders?
Yoox is a proponent of eco-conscious and sustainable behavior; hence, it ships its items in an “Ecobox.” The Ecobox is a special packaging made from recyclable or recycled materials, and all of its packing materials are made using cellulose gathered under environmentally, socially, and economically sustainable conditions. You can also reuse the Ecobox when returning items to Yoox.
How Can I Check My Refund Status?
Once you initiate the refund, Yoox will create a Follow your Return page for you. After that, you can check your refund status on that page. It will give you all the information you need.
Is Yoox A Marketplace?
Yoox is an online high-end fashion retailer that launched its first marketplace recently in thirty countries. According to the brand, the new Marketplace will give YOOX customers instant access to a broader product assortment, including over 700 brands and 150,000 new items across jewelry, ready-to-wear, accessories, and footwear.
Does Yoox Offer Authentic Items?
All of the products you see on the Yoox website are authentic; Yoox has long-term relationships with dealers and designers, so you can count on them to offer you genuine and authentic products.
Does Yoox Offer Free Return To Customers?
Yes! If you wish to change the size and/or color of an item you purchased, you can do so at no additional cost within 60 days of delivery. However, note that if you use UPS and the pre-printed label, a return fee of $6.95 applies to every return and will be deducted from your refund.