Upfront summary

Banggood is an online storefront for practically any consumer good. With striking similarities to Amazon, it provides what appears to be a simple, cost-effective, and quick way to distribute high-quality Chinese goods throughout the world. Banggood emphasizes robust professional services and product warranty policies. And by recommending PayPal to all buyers, it can ensure that transactions are protected. All in all, Banggood seems to be a trustworthy online source for a large variety of products.

So, what makes Banggood a legitimate place to shop? And why is every product, over 200,000 of them to be exact, listed at such an aggressive discount? In this article, you will find a detailed analysis based on website information, consumer reviews, and deep-dives into company policies that will help you decide whether or not Banggood is worth your time, money, and patience. 

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Company Information Table 

Official Website:www.banggood.com
Founded:2006
Owner:Aaron Chen
Location:Guangzhou, China
Customer Service Contact:cservice@banggood.com (202) 738-1179
Social Media:Facebook Instagram Youtube Twitter Pinterest VK Blog Reddit Tiktok

What is Banggood?

Since 2006, Banggood has provided a global marketplace for consumers to purchase high-quality Chinese goods. Banggood promises lightning-fast shipping with 37 warehouses worldwide. Each carefully selected product comes directly from a warehouse, eliminating the inherent uncertainty of buying from third-party sellers. Banggood prides itself on excellent customer service and boasts over 66 million registered users. 

According to the Brookings Institution, China upholds a manufacturing output of over 2 trillion dollars, 7.5% greater than that of the United States. You’ve likely noticed that many of your everyday household products, from appliances to clothing, have the infamous “Made in China” stamp. By using Banggood you are effectively bypassing the global supply chain by purchasing directly from China, which is one of the reasons why Banggood is so cost-effective. Banggood sells products from hundreds of unrecognizable yet seemingly reputable brands exhibiting stellar reviews of no less than 4.7 stars. Let’s dive deeper.

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Is Banggood legal and safe, or is it a scam? 

According to 101,588 Sitejabber reviews, Banggood sits at a decent 4.59 stars. And though the platform is legal in all countries, many consumers have their gripes. The 2600 one-star reviewers who expressed that Banggood is fraudulent complained about slow shipping, bad customer service, poor inventory (i.e., listing out-of-stock items as in-stock), never receiving items, and unpaid refunds. Though the chances of being “scammed” are low, consider reading most if not all the reviews on the product(s) you are looking to purchase to ensure legitimacy.

Banggood itself does not contain viruses or malware, but it is important to be aware of pop-ups and other external ads that can pose a risk to your computer. Before using Banggood, install an antivirus tool to protect your computer. 

When it comes to your sensitive data, Banggood recommends using PayPal Purchase Protection to prevent fraud. Although Visa and Mastercard are supported within the platform, using your credit card is not recommended.

If you choose to purchase from a China-direct e-commerce site, be wary of AliExpress. Sitejabber ranks this close cousin of Banggood at 3.15 stars with thousands of atrocious reviews.

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Is Banggood reliable and trustworthy? 

As mentioned, 4.59 stars is a relatively high rating for an e-commerce site. For some perspective, Amazon, which has a monopoly over e-commerce and over 300 million registered users, is rated 4.23 stars. Banggood’s 66,843 five-star reviewers on Sitejabber gush about excellent customer service, detailed product information, reliable shipping, and quality products. In contrast, 2600 one-star reviewers plus hundreds of negative commenters on Reddit report Banggood as a scam – with extremely slow shipping or no shipping at all.

A deep-dive into Banggood’s product quality and warranty policies show that many higher-priced items such as electronics, appliances, and furniture are covered from 30 days up to 1 year. For all other transactions, Banggood guarantees a refund if any quality issues arise. Consider creating a PayPal account before shopping on Banggood to practice safe buying.

It’s crucial to avoid shopping blind. Take the necessary precautions to protect your purchases and be prepared to wait weeks for your order(s) to arrive. If you keep your expectations reasonable, Banggood can be a trustworthy and reliable online marketplace. 

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Banggood shipping info

Average Shipping Time

Banggood claims to deliver products in as little as 2 days from domestic warehouses, and as little as 8 days from Chinese warehouses. However, Banggood is honest about factors that may inhibit on-time delivery such as natural disasters, customs, and war.

Cost of Shipping

Banggood generally offers free shipping to most countries.

How to track orders on Banggood

Banggood recommends using 17track.net to track the status of an order. Simply copy and paste your tracking number and you will be able to see order status regardless of the company delivering your package. 

To what countries does Banggood ship?

Banggood ships its products to nearly every country except South Sudan, Yemen, Crimea, Syria, and the Chinese mainland. 

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Does Banggood have good customer service?

At its core, Banggood values excellent customer service. Its site claims 24/7 service with one-click contact. But what does that mean for you? Based on consumer reviews from reputable sites such as Trustpilot, Sitejabber, and Reddit, Banggood’s customer service is hit or miss. While some users complain about customer service requesting too much information and then not being helpful at all, most users experience responsiveness and quick resolution periods.

Many who faced problems with their shipments, such as defective or missing parts, expressed that Banggood customer service was able to address and resolve their issues within a day.

If you find yourself in a position where you need to contact customer service, avoid the chatbot. The consensus is that the chatbot is unreliable, so requesting to be directed to a real person is your best bet for getting the most out of Banggood customer service. 

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How do I cancel an order on Banggood?

Orders can be canceled by contacting customer service. However, you can only cancel an order if the package has not yet been processed. If you decide to cancel your order while the package is in transit, you will need to wait until you receive the package and start a return. 

Does Banggood have promo/discount codes?

Banggood offers plenty of promotions for even greater discounts. You can browse flash deals, and this year, you can participate in Banggood’s 15th-anniversary sale. Banggood also offers Slash, a gamified way to get free items. The more friends you can involve, the greater your chances of getting a qualifying item marked down to $0.

Does Banggood have a return policy?

Banggood employs a “No Reason Return Policy” that comes with fine print. If your reason for return is not related to quality, you are responsible for paying for all fees associated with return shipping. For most products, the return window is between 7 and 30 days. 

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Banggood payment methods

Banggood offers a huge list of payment methods including but not limited to:

  • Discover and Mastercard credit card payments
  • Wire transfer
  • PayPal
  • Cash on Delivery
  • Klarna
  • Afterpay
  • Bank-direct payments for a variety of international banks

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What are the Pros and Cons of Banggood?

Based on what’s been uncovered thus far, here is a brief list of pros and cons to consider when browsing Banggood.

Pros

  • Thousands of products to choose from
  • Excellent value
  • High quality
  • Trustworthy
  • Good purchase protection

Cons

  • Returns can be expensive
  • Slow shipping
  • The inherent risk of losing money
  • No guarantee of the desired product being in stock
  • Customer service is hit or miss

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Banggood Careers

Is Banggood a good company to work for?

Even with 5,000 employees, Banggood’s Glassdoor page only shows reviews from 2 current employees. It’s hard to tell without more information, but the overall work atmosphere appears to be positive. 

Is it difficult to get a job at Banggood?

Banggood does a pretty good job at keeping its employment opportunities under wraps. However, an anonymous reviewer on Glassdoor revealed that the process between application and interview request took just one day. 

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Banggood Alternatives

Despite the prices, customer service, and free shipping, it can still feel risky to shop at Banggood. Here are a few alternatives to consider before deciding whether or not to take advantage of Banggood’s deals. 

  • Made in China
  • Dealextreme
  • Gearbest
  • Yesstyle
  • Light In The Box
  • Yamibuy
  • DHGate

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Frequently Asked Questions

Is Banggood safe?

For the most part, Banggood is a legitimate and reliable online marketplace. If you’re looking for a good deal, don’t care much about brand names, and have time to spare for shipping, Banggood is a great option.

Have there been any reports of fraud on Banggood?

There are no current reports of Fraud. Banggood is a certified trusted site.

Why are so many brands unrecognizable in the United States?

Most brands on Banggood are privately-held Chinese brands. 

Why is everything so cheap?

Labor is cheaper in China. Additionally, China has a thoroughly vetted supply chain that’s extremely efficient, as well as little to no government-enforced labor and environmental impact laws. If these are a concern for you, consider the ethical repercussions of purchasing Chinese goods. 

Are all products exclusive to Banggood?

Not necessarily – if you find something you like on Banggood, chances are it’s available on Amazon for a slightly higher price.

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Resources