Upfront summary: Is Wish worth it?
Is Wish.com legit? Yes, Wish.com is a legit website to purchase from. It’s great if you want a good deal and don’t mind waiting a few weeks for your item to be delivered. But, there are always things you need to be aware of before purchasing on Wish.com. Here’s what we found out about Wish.
Wish.com is a mobile marketplace that allows its customers to browse and purchase items from third party sellers. Wish is primarily known for one thing: it’s unbelievably cheap prices. You can purchase items like cat toys to electronics on Wish.com, all for very low prices.
Wish Company Information
| Official website: | www.wish.com |
| Founded: | 2010 |
| Owner(s): | Peter Szulczewski, Danny Zhang |
| Location: | San Francisco, CA |
| Customer Service Contact: | 1 (800) 266-0172, support@wish.com |
| Social Media: | Facebook, Twitter, Instagram |
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What is Wish.com?
Wish.com is an online marketplace that’s primarily used on its mobile application, but customers can use the desktop website to shop as well. Once someone starts using Wish.com, the website will show said customer a scrolling shopping feed, which is personalized based on browsing and shopping habits. (This makes shopping on Wish a little addictive, as you can scroll for hours looking at different items!) Wish.com has over 200,000 merchants who sell on the website, which include products such as makeup, beauty products, clothes, electronics, gadgets and many, many more.
More than 10 million users place more than 2 million orders per day, according to Deliverr.com.
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Is Wish.com legal and safe or a scam?
Wish.com is legal in all countries, but it’s important to see if Wish ships to your country before purchasing. A complete list of countries can be found here.
Wish.com is a legit place to shop from, but since the website uses third party merchants as its primary sellers, you must proceed with caution. Most sellers will sell you the exact item you bought, but some sellers might sell you a faulty product or fake item. We’ll get into Wish.com’s refund policy later in the article, which will be important if you receive a faulty item.
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Is Wish.com reliable and trustworthy?
According to Trustpilot.com, Wish.com has a 3.8 out of 5-star rating. 51 percent of reviews are 5 stars, while 26 percent are 1-star reviews.
Many of the 5-star reviews boast about great deals, an easy-to-use app, and the option to receive a refund if you aren’t happy with your products. On the other end of the spectrum, the negative reviews mention slow responses from customer service, slow response time to refunds, and a long wait time for delivery of products.
Wish.com doesn’t offer a buyer protection program, but they do offer a Money Back Guarantee. Wish.com says, “We calculate a maximum delivery date for every item in case there are delays that are out of our control. If your item does not arrive by the maximum delivery date, you can place your refund request within 30 days from this date.” Wish.com offers full refunds if you do not receive your products by the maximum delivery date, in which you would have to open a ticket once you passed the date and you haven’t received your items.
In most cases, Wish.com won’t require you to return the item to receive a refund.
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Wish.com Shipping Information
Average Shipping Time
Products shipped from Wish.com may vary when it comes to delivery times. Wish estimates delivery dates based on individual merchant’s processing time, where the item is being shipped from, the shipping destination, and trends with other customers who have purchased from the same merchant.
Shipping delays and current events may delay your shipment even longer, but Wish.com will be sure you get the item or a full refund if it takes too long. Shipping could range from 1 week to even 4 weeks or more, depending on location mostly.
Shipping Costs
Each item on Wish.com may vary in shipping costs, as it depends on the size, weight, and destination of the order. If you buy items from different merchants on Wish.com, each item may have different shipping costs. The shipping cost associated with each item should be displayed once you get to the checkout screen.
How to track an order on Wish.com
Buyers can find tracking on an order in their Order History. Simply click on Order Details, next to the order you want to track, and then click Item Details to view the item’s date of arrival. It’s important to make a note that some merchants use different shipping methods, so there may be limited tracking information available on certain items.
Which countries does Wish.com ship to?
Wish.com ships to most countries, a full list can be found here.
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Does Wish.com have good customer service?
If you require support, Wish.com Support can be reached through the app, through email at support@wish.com, or you can call and talk to a representative at 1-800-266-0172.
Wish.com reviews on SiteJabber.com are mostly negative towards Wish’s support team. Most customers who leave 1-star reviews mention poor customer service, miscommunication with support, delivery date issues, and issues with payments.
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How to cancel an order on Wish.com
If you want to cancel an item on Wish.com, it’s best to do it quickly. Since orders begin processing shortly after they are placed, you will have a short time to cancel your order. If you are within the cancellation window, you can easily use the Wish Assistant to cancel your order and you will not be charged. If you want to cancel after the order has been processed, you will need to open a help ticket with Wish.com. Simply go to your Order History, and open a ticket for the item you wish to cancel.
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Does Wish.com have promotional codes or discount codes?
Yes! Wish.com usually offers promo/discount codes quite often. Wish.com will offer coupons for users, such as 50% off your total order. Wish.com also offers a rewards program–when you purchase off Wish.com, you receive points. Points then can be used towards different coupons of different amounts.
Does Wish.com have a return policy?
Yes, Wish.com has a return & refund policy, and it’s good to know the terms & conditions before you shop on their website.
Many items are eligible for a refund, with some exceptions. But, after your order is delivered, you only have 30 days from that date to ask for a refund. Contact customer support through the mobile app or the website. If your order isn’t delivered within 30 days of the maxim delivery date, you could be eligible for a refund then.
If an item you receive is defective, damaged, or incorrect, Wish.com will issue you a refund within limits and it may need to be returned. Wish may also require you to send them a photo for proof of the damaged item. Refunds may take up to 14 days, depending on your financial institution.
Refund exceptions include perishables and certain hygiene items (lotion, toothpaste, etc.) due to safety reasons. Most items like these are not refundable.
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Wish.com Payment Methods
Wish.com offers different payment methods, but the options of payment methods may vary from country to country. All payments are made in U.S. Dollars, as Wish is based in the United States. Wish.com does not accept cash or bank transfers.
Payment methods include:
- PayPal
- Google Wallet
- Apple Pay
- Visa or MasterCard Debit Cards
- Credit Cards from Visa, MasterCard, American Express, Discover, Cirrus, and Maestro
- Klarna
- Ebanx
- iDeal
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The pros and cons of Wish.com
Pros
- Offers a large variety of products
- Affordable prices
- Many payment options
- Ships to many countries around the world
Cons
- Long waits for delivery
- Short cancellation period
- May receive a faulty product from a bad merchant
- Can only request a refund within 30 days of delivery
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Wish.com Careers
Wish.com offers its employees a fair wage and very generous benefits. According to their careers webpage, employees are able to have a good work-life balance, family leave if a situation occurs, full health benefits for employees and family, and opportunities for career growth. Wish has offices in San Francisco, San Jose, Toronto, Amsterdam, and more.
Most jobs at Wish.com will require a Bachelor’s degree and experience, so it’s something to consider when applying. More jobs at Wish can be found here.
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Best Wish.com Alternatives
Looking for something different than Wish.com? There are similar websites out there that sell an array of items online for cheap prices.
- AliExpress
- Joom
- Zulily
- BangGood
- Miss A
- Tophatter
- Wanelo
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Additional FAQs
Why should I be careful when shopping on Wish.com?
Many items on Wish.com are safe and reliable, but it’s always important to be cautious when shopping online. You can find seller information on their seller page. Do your research before you purchase!
There are many reports of:
- Clothing items being too small
- Fake items such as collectibles, cards, etc.
- Low-quality items
Why are products on Wish.com so cheap?
When you are buying something from Wish, you are most likely purchasing an item from a manufacturer in China. Vendors can ship their products directly to Western countries like the U.S., thus cutting out the middleman. This makes it cheaper to produce each product.
Why is Wish.com so slow?
Many factors like weather conditions, high packet volume, global events, and other unforeseen circumstances can delay shipping. Many of the items sold on Wish are made in China, so it may take a long time to get to your house, depending on where you live.
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