Customer Relationship Management (CRM) is a key aspect of many businesses. CRM software helps businesses keep track of customer interactions, manage sales and marketing campaigns, and streamline customer service. Many CRM software programs have text messaging capabilities, which can be used for various purposes, including customer service, marketing, and sales. There are many CRM software options on the market, but not all have text messaging capabilities. To help you find the best CRM software for your business, we have compiled a list of the top 10 programs with text messaging capabilities.
10 Best CRM for texting
- Pipedrive – Best used to create and track sales activities.
- Zoho CRM – Best used to monitor client interaction and keeps client updated details.
- Vtiger – Best used to arrange and save sales and marketing information.
- Freshworks – Best used for sales, marketing, and team lead management.
- TextMagic – Best used for executing SMS campaigns, alerts, confirmations and reminders
- Salesmate – Best used for tracking and establishing a customer base
- Bitrix24 – Best used for managing sales, marketing, projects, and customer service communication
- TextSanity – Best used in executing text messages to a large number of client
- Creatio – Best used to enhance business process and create the third party integrations.
- EZ Texting – Best used for sending and receiving messages via mobile and web application.
1. Pipedrive – Best used to create and track sales activities.
PRICING: Free trial: 14 Days; Basic plan: $10/month/25 users & additional user costs/per month
Pipedrive is a complete sales management tool designed to help you manage your sales process. It has several tools that allow you to communicate with your customers in the most natural way possible while also making your marketing more effective.
KEY FEATURES:
- Sales management
- Project management
- Sales reports
- Email marketing
- Time tracking
- Multiple users
REASON TO BUY:
- Set reminders
- Analyze results
- Manage tasks
- Integrate with Salesforce
- Respond to support requests
- Free trial
REASONS TO AVOID:
- No video calling
- No detailed reporting
- Limited salesforce integration
- Paid upgrades for more features
2. Zoho CRM – Best used to monitor client interaction and keeps client updated details.
PRICING: Free 30-day trial. Standard package: $12/month billed a year & $18/user billed monthly.
Zoho CRM is a complete CRM solution designed to help keep track of clients, projects, and other activities. The program allows you to create tasks, schedule events, email clients, etc.
KEY FEATURES:
- Calendar management
- Email marketing
- Sales reports
- Task management
- Mobile app
REASON TO BUY:
- Track your customers’ activities
- Easy usage: The interface is simple and direct
- Generate leads
- Send reminders
- Integrate with campaigns
- Free trial
REASONS TO AVOID:
- Paid upgrades for more features
- No detailed reporting
- No automated follow-up
3. Vtiger – Best used to arrange and save sales and marketing information.
PRICING: Starts at $30 per user per month and $42 for one enterprise.
Vtiger is a CRM software that can send and receive text messages to and from your customers and allow you to monitor your leads, schedule meetings, and view all activity on your contacts.
KEY FEATURES:
- Real-time objective
- Text analytics
- Activity reports
- Salesforce integration
- Contact management
- Live chat
REASON TO BUY:
- Call management
- Budget-friendly
- Convert mobile leads
- Scheduled SMS
- Marketing campaigns
- A/B testing
REASONS TO AVOID:
- No autoresponder
- No detailed reporting
4. Freshworks – Best used for sales, marketing, and team lead management.
PRICING: Free trial for 21 days. Growth package: $29/user/month/year Pro package: $69/user/month billed annually.
Freshworks is a simple CRM designed to help you manage your customer relationships. It sends texts, so it’s great for scheduling a series of messages or reminders.
KEY FEATURES:
- Customization:
- Email and text management
- Multi-language
- Sales automation
- Multi-currency
- Social sharing
REASON TO BUY:
- Tracks customers
- Schedule messages
- Mobile app version
- Social media integration
- Web-based
- Free Trial
REASONS TO AVOID:
- Quite expensive after a free trial.
- No A/B testing
- Limited salesforce integration
5. TextMagic – Best used for executing SMS campaigns, alerts, confirmations and reminders
PRICING: $21 per month for unlimited users
TextMagic is a CRM tool that integrates inbox marketing and email marketing, so you can easily automate your campaign and send automated emails.
KEY FEATURES:
- Report and analytics
- Two-way SMS chat
- Email to SMS
- Text Marketing Lists
- Incoming messages automation
- Carrier lookup
REASON TO BUY:
- Salesforce integration
- Personalize emails
- Track sales
- Predictive text analysis
- Customize your emails
- Mobile app
REASONS TO AVOID:
- Limited integration
- No free trial
- No promotional packages
- Difficult to setup
- Limited personalization
6. Salesmate – Best used for tracking and establishing a customer base
PRICING: Starting plan: $12 per user/month and $144 billed annually.
Salesmate is a CRM tool with many different features. It includes integration with email marketing, tracking your sales and tasks, and keeping track of your contacts
KEY FEATURES:
- Email marketing
- Sales management
- Tracking and analysis
- Contact management
- Salesforce integration
- Multiple users
REASON TO BUY:
- Sales report
- Integrates with other tools
- Automated follow-up
- Integrated customer management
- Call tracking
REASONS TO AVOID:
- No free trial
- Limited automation
- No social integration
- No customer reporting
- No team task management
- Limited personalization
7. Bitrix24 – Best used for managing sales, marketing, projects, and customer service communication
PRICING: Free trial: 15 days; Basic plan: $99/month for 15 users
Bitrix24 is both a CRM tool and an online project management software. It includes various features, including integration with email marketing, team collaboration, and sharing.
KEY FEATURES:
- Integration with email marketing
- Sales management
- Events and task management
- Integrated social media
- Mobile app
- Project management
REASON TO BUY:
- Project management
- Integrated team collaboration
- Unified task management
- Campaign management
- Social media automation
- Free trial
REASONS TO AVOID:
- Limited sales reporting
- Non-integrated calendar
- Limited email integration
- No customer management
- Limited automation of tasks
8. TextSanity – Best used in executing text messages to a large number of client
PRICING: Basic package: $25 per month/ 5 users
TextSanity is a cloud-based customer relationship management tool you can use to automate your marketing, sales, and project management process.
KEY FEATURES:
- Social media
- Project management
- Customer service
- E-learning
- Activity feed
- Customer report
REASON TO BUY:
- Project management
- Customer service
- E-learning
- Sales reports
- Integrated calendaring
- Campaign automation
REASONS TO AVOID:
- Limited email automation
- Limited social media integration
- No team activity report
- No integration with other programs
- Limited personalization
- No free trial
9. Creatio – Best used to enhance business process and create the third party integrations.
PRICING: Team package: $30/user/month; Commerce package: $35/user/month.
Creatio is great for companies that want to create a better relationship with their customers. It focuses on email acquisition and allows you to send out messages based on the customer’s specific interests.
KEY FEATURES:
- Email marketing
- Project management
- Marketing automation
- Sales team management
- Lead Management
- Custom Reports
REASON TO BUY:
- Social media automation
- Email marketing
- Project management
- Lead management
- Activity feed
- Sales Reports
REASONS TO AVOID:
- No free trial
- No customer communication
- Limited task automation
- Limited email automation
- Limited personalization
- No integration with other programs
10. EZ Texting – Best used for sending and receiving messages via mobile and web application.
PRICING: Free trial: 14 days; Values plan: $19/month/user; Essential package: $29 /month/2 users; Premium plan: $49 / month /3 users.
EZ Texting is a great choice for companies that want to send mass text messages to their customers.
KEY FEATURES:
- Project management
- Marketing automation
- Activity feed
- Appointment reminder
- Email scoring
- Reports
REASON TO BUY:
- Social media automation
- Free trial
- Project management
- Lead management
- Activity feed
- Custom reports
REASONS TO AVOID:
- Quite expensive after a free trial
- No customer communication
- No reports on team activity
- Limited automation.
- No integration with other programs
Frequently Asked Questions
What is the best CRM for texting?
One of the best CRM for texting is Salesforce. Salesforce is the most popular, enterprise-level software on the market with all the features you need to manage your sales, marketing, and customer service operations.
What types of CRMs are there in the market?
There are many software platforms that you can use to manage your sales, marketing, and customer service programs. Some are free, some are paid, and many cost between $10 and $90 per month.
How can I choose a good CRM?
These include:
1. The CRM platform you want to use.
2. The features of the software that you need, such as CRM automation or email marketing.
3. The price of the software.
4. The customer support of the software, as well as its ease of use and user-friendliness.
5. The reputation of the CRM Company behind the software and its track record for product updates.
Is there any alternative to text message marketing?
There are several alternatives to text message marketing and SMS marketing, including social media marketing and email marketing. The best way to use these technologies is to combine them and work together to increase your ROI.
What is the commonest way people communicate?
The most common way people communicate is through e-mails. This is followed by direct mail and social media, such as Facebook and Twitter.
What is the most popular mobile phone platform in use today?
The most popular mobile phone platform in use today is Android because more than 50% of all smartphones, mobile devices, and tablets are powered by the Android operating system. Everyone prefers using these web-based technologies over using SMS, which is why you need to keep track of your marketing, sales and customer service activities on a real-time basis through a CRM software.
Resources & Links
- https://gocrm.io/blog/10-best-small-business-crm-for-texting/
- https://scottmax.com/advice/best-crm-for-texting/
- https://zapier.com/blog/best-sms-app/
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