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In the world of business, customer service is the key. It can be tricky to manage all the communication between you and your customers. The right customer service management software can solve that problem: sending emails, texts, and social media messages; scheduling calls and meetings; handling support requests; and collecting feedback.
It’s also about making customers happy and keeping them coming back to you again and again. There are many tools that can help your customer service team do their job better, so if they’re not happy with their current software, know that there are options out there!
Here’s an in-depth review of the best Customer Service Management Software.
Top 8 Best Customer Service Management Software
- Freshdesk- Best easy-to-use customer service software
- Hubspot- Best free customer service software
- Help Scout- Best customer service software for nonprofits
- Groove- Best customer service software for small team and startups
- Gorgias- Best integrating software with ecommerce platforms
- LiveAgent- Best customer service software for live chat support
- Aircall – Best customer service software for call center support
- HelpDocs – Best customer support software for independent knowledge bases
1. Freshdesk– Best easy-to-use customer service software
Pricing: Currently, Freshdesk offers 5 pricing plans: Sprout: Free. Blossom: $15/month, billed annually. Garden: $35/month, billed annually. Estate: $49/month, billed annually. Forest: $99/month, billed annually.
Is yet another of today’s most popular support desk software options. Why? Because it has everything modern customer care teams require at a very affordable cost.You are able to try the whole platform free of charge for a period of 21 days with an unlimited number of agents. There is no need to use a credit card. If you decide to keep using Freshdesk, you can keep doing so for free forever while utilizing a restricted version of the software. Freshdesk provides a better way to reply to incoming questions at no cost, making it an ideal choice for small businesses that are looking for an improved way to handle customer inquiries.
Freshdesk gives you the option to choose between various different plans at rates that are comparable to the market. Determine the communication channels you want to use, the kind of help you want to offer, and the procedures you want to implement, all while keeping in mind the nature of your line of business.
KEY FEATURES:
- Self service
- Productivity hacks
- Helpdesk management
- Reporting
- Omnichannel help desk
- Artificial intelligence (AI) and Chatbot Capabillities
REASONS TO BUY:
- Modern and user-friendly
- Easy to use
- Advance workflow automation
- A feature-rich customer service platform
REASONS TO AVOID:
- The most common user of Freshdesk are from small Businesses (1-50 employees)
2. Hubspot– Best free customer service software
PRICING Starter: $45/month Professional: $800/month Enterprise: $3,200/month
HubSpot is software for managing inbound marketing. Inbound marketing is a process of attracting customers towards your products, on the basis of quality information published on your site. Hubspot serves as a platform for managing inbound marketing.
KEY FEATURES
- List segmentation
- Workflow
- Paid Ad Tracking
- Social Medial Integration and Management
REASONS TO BUY:
- It takes social to a new level
- It makes SEO easy
- It allows website editing
- It helps in keeping content creation
- It’s analytical
REASONS TO AVOID:
- Their Contracts Aren’t Flexible
- It’s Difficult to Use
- The Templates are Difficult to Modify
3. Help Scout- Best customer service software for nonprofits
PRICING; Basic: $15user/month, Standard $25 user/month, Plus$40 user/ month
Help Scout scales like any other help desk, but the customer experience is personalized like normal email. Help Scout is ideal for businesses of all sizes, including those with over 500 users. Help Scout’s simple features keep everyone on the team informed. With an industry-leading reporting tool, an integrated knowledge base, a robust Application Programming Interface (API), numerous integrations
KEY FEATURES
- API
- Access Controls/ Permissions
- Alerts/Escalation
- Archiving&Routing
- Automated Routing
- Customer database
- Email management
REASONS TO BUY:
- Unlimited messages
- Branding-free emails
- Automated workflow
- API access
REASONS TO AVOID:
There is no need to worry about managing any ticket numbers, case numbers, or generic templates.
4. Groove- Best customer service software for small team and startups
PRICING: The pricing is on their order page
Groove is knowledge based software for businesses and professionals; Groove is a simple yet powerful customer service platform for companies of any size. It is one of the leading customer service software for small business,
KEY FEATURES
- Multi-Channel Campaign Automation
- Conversation Intelligence
- Groove+ Mobile App
REASONS TO BUY
- Technical set-up and best practices review
- Custom reporting, processes, and workflows
- Advanced Customizations
- Migration of data, campaigns, templates, and more
REASONS TO AVOID:
Was bit too confusing to explore and felt bit pressured with so much follow-up
5. Gorgias- Best integrating software with ecommerce platforms
PRICING: 2 months FREE with yearly billing; Basic: $50/month, Pro: $300/month, Advance: $750/month Enterprise: Custom
Have you ever thought about how other successful e-commerce websites handle customer service, particularly when they use a platform like Gorgias? We take great pleasure in seeing these patterns, and we were curious as to which integrations have proven to be the most beneficial to our clients up to this point. In order to assist you in bringing together all of your client’s data in one location and providing genuinely great and personalized assistance
KEY FEATURES
- Third Party Integration
- Transfer/Routing
- Website visitor tracking
- Workflow management
REASONS TO BUY
- It Help to Nature Relationship Easier
- Your Client Will Have More trust in your product
REASONS TO AVOID
There’s no pause plan when undergoing integrations or updating the website for a time
6. LiveAgent- Best customer service software for live chat support
PRICING: Free: $0 agent/month, Ticket: $15/agent/month, Ticket +Chat: $29,/agent/month, All- inclusive:$49/agent/month,
The live chat software market is huge! It has taken over the help desk software market because it’s more affordable and easy to use, not to mention it offers higher conversion rates. LiveChat, Facebook messenger, Olark, Drift…the list goes on. LiveAgent is an up-and-coming live chat software company who can offer a lot of what their competitors can provide at lower prices.
KEY FEATURES
- Time tracking
- Ticket/Customer insights
- SPAM filters
- GIFs in tickets
REASONS TO BUY
- Real-time convenience to customers
- Live chat saves money
- Increased conversions and sales
- Long-term customer relationship
REASONS TO AVOID
- Number of visitors on site is often inaccurate
7. Aircall – Best customer service software for call center support
PRICING: Essentials: $30/user/month, Professional: $50/user/month, Custom: Call for details
Making customer support software doesn’t have to be difficult. Aircall provides many great features making it the best customer service software I’ve ever used.
KEY FEATURES
- Multistreaming
- Host Controls
- Document Storage
- Screen Sharing
REASONS TO BUY
- Consolidated Omnichannel Strateg
- Manage Workload
- Identify and predict trends
REASONS TO AVOID
- It is not customizable meaning that certain specific customizations are not possible or available,
8. HelpDocs – Best customer support software for independent knowledge bases
PRICING: Start: #49/month, Build:$99/month, Grow:$199/month
I’ve done the research, and I’m convinced that HelpDocs is a force to be reckoned with in the knowledge base software industry. This brilliant, simple solution has adjusted to the times and is perfect for small, medium, and large businesses alike.
KEY FEATURES
- Historical Analysis
- API Access
- Customization
- HTML Template
REASONS TO BUY
- SEO Optimization
- SSL Certificate
- Unlimited article
REASONS TO AVOID
- It does not have enough flexibility to accommodate numerous products inside firm.
Reference and Link
- https://www.gorgias.com/blog/what-is-freshdesk
- https://www.getapp.com/customer-service-support-software/a/help-scout/
- https://www.getapp.com/customer-service-support-software/a/gorgias/features/
- https://www.gorgias.com/blog/ecommerce-live-chat-boost-order