5 Best Hospice CRM Software Of 2024 (Free & Paid)

Upfront Conclusion

The best hospice crm right now is Hummingbird by Mumms and Alora Home Health

If you are in healthcare, more specifically, hospice care, you understand the importance of providing meaningful care to your patients, their families, and your staff of clinicians. It is crucial to your goal as a top facility to choose a CRM that best fits those values and helps you facilitate an environment that provides quality end-of-life care. The hospice-focused CRMs below offer top-of-the-line features to help you and your facility ultimately stay organized so you can focus on keeping your patients comfortable.

The Top 5 Best CRM Software for Hospice

Hummingbird by Mumms – Best Traditional Option
Alora Home Health – Best Versatile Offering
Axxess Hospice – Best for At Home Care
Hospice Tools – Best for Administrative Operations
MatrixCare – Best for Insights, Analytics, and Training

1. Hummingbird by Mumms – Best Traditional Option

PRICING: Not available on the website. You must contact the vendor directly to obtain current pricing.

Created explicitly for hospice operations, Hummingbird’s revolutionary system has been in the industry for over 30 years. They’ve made it a point to adopt new and current features and technology continuously. No matter the size of your facility, Hummingbird has your back with data security implementation and innovative ways to stay current and organized.

KEY FEATURES:

Digitally view and prescribe medications.
Administrative, clinical, and financial reporting.
Quickly transfer various data with tags and widgets on a one-page dashboard.

REASONS TO BUY:

Includes an account representative to advocate for needs immediately.
Quality navigation can be custom-tailored to your company’s specific needs.
Medicare compliant, which makes it easy to verify benefits for patients.

REASONS TO AVOID:

Not mobile-friendly or intended for offline use.
Editing data isn’t the most effortless process, especially if you are not an admin.

2. Alora Home Health – Best Versatile Offering

PRICING: Starts at $259 per month and goes up from there depending on the size of your facility. However, you must contact the vendor for exact pricing for your needs.

What makes Alora unique is not only do they offer facility hospice management, but you can also operate it for home visits as well. While facilitating a paperless workflow, Alora has formulated software to optimize documentation to ensure your facility is running smoothly. They will also empower nurses with an intuitive design and an unlimited support system.

KEY FEATURES:

Has a home care option in addition to hospice.
Mobile friendly.
Advanced bereavement management tools.

REASONS TO BUY:

Faxing ability, even over mobile devices.
User friendly with a visually appealing dashboard.
Intuitive charting and graphing.

REASONS TO AVOID:

The automation and streamlining features are not 100% efficient.
Customer service quality is inconsistent.

3. Axxess Hospice – Best for At Home Care

PRICING: Not available on the website. You must contact the vendor directly to obtain pricing information.

Axxess sets the bar high for clinicians to provide world-class care to their patients. That is why their focus relies on automation and the importance of at-home care. Since patients prove to be more comfortable in the comfort of their own home, around their friends and family, Axxess has curated automation features to make palliative care a breeze. With enterprise-level growth solutions, mobile app integrations, and revenue cycle management, your facility can spend more time on giving hospice patients the quality care they deserve.

KEY FEATURES:

Automated IDG streamlining, which uses enhancements to compliance and document reviews.
Automated billing claims and financial forms.
Supports palliative care to ensure quality end of life.

REASONS TO BUY:

Contains regular webinars to help you get the most out of the software.
People are praising how easy it is to use and train people.

REASONS TO AVOID:

Inconsistent functionality.

4. Hospice Tools – Best for Administrative Operations

PRICING: Starts at $85 per user per month. Contact the vendor for more precise pricing information. A 14-day free trial is available.

Determined to see their users succeed, Hospice Tools helps end-of-life care facilities deliver profound results by offering a comprehensive collection of training tools that make the software easy to learn and use. Through video tutorials, training webinars hosted by industry experts, and a customer support team ensuring 97% user satisfaction, you can rest assured that your patients are in the best of hands. Further, Hospice Tools’ flexible and customizable document management tools work to simplify your daily operations so you can focus more on nurturing your staff and your patients.

KEY FEATURES:

Extensive EMR features.
Built-in timekeeper and management.
Batch billing and tracking.

REASONS TO BUY:

Has travel tools that automatically calculate mileage reimbursement for home visits.
Optimal organization to ensure no obscurity when looking up patient information.
Customizable reference guides.

REASONS TO AVOID:

Users have mentioned quite a few updates they would like to see made on the search function of the software. Thankfully, Hospice Tools seems to take customer feedback very seriously and plans to implement these suggestions.

5. MatrixCare – Best for Insights, Analytics, and Training

PRICING: Not posted on their website. Please contact the vendor for pricing information.

Trust, quality and innovation are what matters to MatrixCare the most. Their team of innovators work hard to find ways to improve efficiency and help clinicians provide 5-star care to their residents and patients. Their quality of solutions and user support undoubtedly shines through, as they stay on top of industry changes and understand the importance of time and cost savings. Last but certainly not least, MatrixCare places trust above all else, so you can rest easy and know that all data is kept secure and confidential by using the best protocols for defense.

KEY FEATURES:

Always know how your facility is doing by implementing the CAHPS survey.
Robust, comprehensive, on-demand learning to keep your employees’ performance in check.
Enhance your operations with intelligent machine learning.

REASONS TO BUY:

Mobile functionality, including on tablets.
Support team is very improvement-focused and receptive to feedback.

REASONS TO AVOID:

Steep learning curve.

Frequently Asked Questions

Is HIPAA Compliance Important When Choosing A Hospice CRM?

Absolutely. Because a hospice facility frequently handles patient and family information, any CRM you choose should be HIPAA compliant to ensure the privacy and security of sensitive information. This is the law, and if found violated can result in your facility getting fined or worse.

How Can I Tell If a Healthcare CRM is HIPAA Compliant?

Fortunately, all of the above-listed CRMs are HIPAA compliant. However, should you choose to look elsewhere, here are some important things to look for to determine whether a CRM is safe to use for your facility:

Believe it or not, not every user should have access to private patient information. Make sure there are different levels of security among user accounts, especially in specific records and databases.
This might be one of the most important investments you make in your facility, so do thorough research and even a background check on the vendor you are considering. Check customer reviews and find out if they have worked with high-profile clients such as complex healthcare businesses. That should give you plenty of insight into what kind of company you are dealing with.
You will likely be in contact with the vendor of your choice for pricing information; while you have them on the phone, make sure you ask detailed questions about their cybersecurity measures. Some essential points of focus to bring up are patches, encryption, and two-factor authentication. If your software expert cannot explain these to you and put your mind at ease, you should definitely look elsewhere. Every tech agent should be aware of the basic principles of cybersecurity, and it is a big red flag if they do not.