Landscaping and trade work, in general, takes enough time out of a day. Why spend more valuable time doing the behind-the-scenes work to keep your business flowing when it is possible to be automated, take a fraction to no time, keep your customers happy, and even help promote your services? That is where a high-performing CRM comes in. This article contains a list of some of the best CRMs available to give you a leg up in your landscaping business, because nothing is more valuable than spending less time drowning in papers and more time with the people and activities that bring you joy.
The Top 7 Best CRM Software for Lawn Care
- Yardbook – Best Free Offering
- Jobber – Best for Billing
- LMN – Best Robust and Feature-Rich Offering
- Service Autopilot – Best for Automation
- Connect Team – Best for Team Management
- mHelpDesk – Best
- Service Titan – Best for Customer Service
1. Yardbook – Best Free Offering
PRICING: Due to a high volume of sponsorships, Yardbook is free to use.
If you’re looking to improve your efficiency and further max out your profitability range, then Yardbook is your software. This free-to-use CRM works to satisfy all of your company’s most essential needs. It is cloud-based, Quickbooks integrated and steadily improves business aspects such as sales, finances, and employee operations. That way, you can focus on providing excellent customer service while all back-end operations take care of themselves.
KEY FEATURES:
- Payment and customer activity tracking.
- Templates for creating estimates to automate the billing process.
- Schedule jobs and review revenue reports all in one place.
REASONS TO BUY:
- An excellent start to professionally conducting your business.
- Keeps customer and billing information organized.
- Send emails directly through the software without any integrations.
REASONS TO AVOID:
- Although Yardbook has a comprehensive list of features, it is easy to outgrow as your business expands as it doesn’t have some of the more advanced features that other CRMs have.
2. Jobber – Best for Billing
PRICING: $49-$299 per month, depending on how many users you have and what features you need. For a limited time, save 30% on each rate when you commit annually. A 14-day free trial is also available.
Jobber is capable of more than tripling your business profitability; it also makes getting paid easier. The software’s quoting and invoicing automation features pair seamlessly with online scheduling. The more you simplify the technical aspect of your business, the more time you can spend focusing on what is truly worth your time and tend to more customers.
KEY FEATURES:
- Comes with a personal lawn care app to facilitate job scheduling.
- Over 20 built-in reporting templates so you can always know how your business is doing.
- GPS and time tracking.
REASONS TO BUY:
- Mobile-friendly for both IOS and Android.
- Perform batch invoicing with automated billing reminders via email or text message.
- Software makes it easy to find clients, previous jobs, and payment history.
REASONS TO AVOID:
- Users often express a need for a more modern live online booking system.
3. LMN – Best Robust and Feature-Rich Offering
PRICING: LMN has various payment plans, from monthly to one time, all ranging from $0-$847. Check out their website or give them a call to see which plan is best for you.
As a landscaping exclusive, LMN is paving the way towards the future by existing as the nation’s one-stop shop for landscape management software. From budgeting and estimating to scheduling and time tracking, LMN is committed to building better landscape businesses with software that grows profit, confidence, and freedom. With in-app training opportunities and features reflecting innovation and style, it is clear that LMN is software for the pros.
KEY FEATURES:
- Job Gamification to motivate workers and track time spent in the field.
- Customer portal so clients can view and approve proposals, submit job requests, and set up autopay.
- Transparent budget and sales goal management with over 700 reporting templates so you can see your profits and track employee success.
- Payroll syncing tool.
REASONS TO BUY:
- Easy estimating with Quickbooks integration makes it ideal for budget building.
- Extensive ongoing training and support.
- Has an inventory supply hub for purchasing and estimating materials.
REASONS TO AVOID:
- Due to the software being so jam-packed with features, some complain that it takes a while to get used to and is not as intuitive.
4. Service Autopilot – Best for Automation
PRICING: According to Capterra.com, pricing starts at $47 per month. However, this is not reflected on the Service Autopilot website, so you must contact them for a more accurate quote.
If you are serious about growing your landscaping business and topping the charts of customer loyalty, Service Autopilot is for you. Consider those repetitive and mundane to-dos of your business already done when you implement their automation features. Set up is also a breeze as you will be assigned your very own account advisor to walk you through everything about running a successful landscaping business. The best part is everything is pre-built and ready to use. So get ready to optimize job routes for your crew, get paid faster, and plan for business growth.
KEY FEATURES:
- Smart maps to optimize the best routes and measure properties without having to leave the office.
- Automate estimates and invoices in less than 5 minutes and charge all clients at once with one click batch invoicing.
- Create custom forms to help streamline your business operations faster.
REASONS TO BUY:
- Seamless front-to-back workflow.
- Automations extend to marketing and customer retention.
- Time tracking and dispatch board.
- Good value for the cost.
REASONS TO AVOID:
- Usually requires a substantial time investment to customize the software to your needs.
5. Connecteam – Best for Team Management
PRICING: Varies from $0-$191 per month based on the number of users. A 14-day free trial is available.
Connecteam was designed as a solution to quickly engage and manage team members all in a powerful, user-friendly platform that helps improve communication, enhance daily processes and save time. They pride themselves on curating a mobile-friendly interface that requires no team training to implement. Using Excel, seamlessly integrate shifts and delegate job tasks directly from the app. Employees can also provide real-time job updates, upload pictures, and track their time with the time tracker. Connecteam even helps you nail employee engagement by implementing ways to reward workers for their achievements and stay up to date on important announcements.
KEY FEATURES:
- Employee directory hub to locate clients, vendors, suppliers, and more in seconds.
- Real-time job execution updates and reminders.
- Employee recognition features and training implementation ensure your team sticks with you for a long time and a good time.
REASONS TO BUY:
- Convenient in-app time clock.
- Virtual payroll and HR friendly.
- Great customer service.
REASONS TO AVOID:
- Some features are reserved for a higher tier subscription, which can be problematic for smaller budget businesses.
6. mHelpDesk – Best for Simplicity
PRICING: There is no pricing information listed on the website. You must contact the vendor for a quote.
mHelpDesk assures that you and your business are in the best hands. Resembling a long-term business partner, they are confident that they can provide services and features that are nothing short of excellence. As an all-inclusive software with automation features, transparent scheduling tools, and customizable invoicing, mHelpDesk is guaranteed to keep your business running fast and easy to manage.
KEY FEATURES:
- Low battery Google Maps integration for GPS tracking.
- Drag and drop scheduling and reassigning jobs as needed.
- Inventory tracking for materials and supplies.
REASONS TO BUY:
- Easy navigation, simple, straightforward design.
- Customize multiple workflows.
REASONS TO AVOID:
- Some users question the product’s integrity and have mixed reviews about it.
7. ServiceTitan – Best for Customer Service
PRICING: There is no pricing information listed on the website. You must contact the vendor directly for a quote.
ServiceTitan empowers service professionals by helping them delight customers, gain exposure and revenue, and overall work smarter. Trusted by over 100,000 companies with proven growth statistics, it’s a no-brainer that ServiceTitan is an industry leader. Access to a built-in account advisor reinforces that everything you need to take your business to the next level with ease is right at your fingertips.
KEY FEATURES:
- Makes recurring work easy to track with their memberships feature.
- Leverage your customer service with their in-app call screening to see exactly who you are speaking to.
- Have your customers know when to expect you with two-way GPS tracking.
REASONS TO BUY:
- Ability to implement a price book for estimates and proposals to avoid customer misunderstandings.
- Call recording feature so you can use it for training and to maintain the integrity of your company.
- Modern and paperless. No more tracking down customers for contract signs or payments.
REASONS TO AVOID:
- Takes a while to set up, but once you do, it is very learnable.
Frequently Asked Questions
What Are Some Basic Features to Look for in a Lawn Care CRM Software?
As the acronym suggests, you should look for something to organize all customer information for easier management. However, there are a wealth of innovative features that have been created to take your business to the next level that may be wise to consider. For example, if you’re looking to save more time, automation is your friend. If you’re looking to grow your business and retain a loyal customer base, perhaps adopting a marketing-focused CRM will help. It all depends on what stage you and your business are in.
Should I Choose a CRM that is Industry Specific, or Will Something Catered to Multiple Industries Work?
It all comes down to personal preference and what would work best for your business. They usually offer very similar features and benefit your company equally. However, an industry-specific software such as LMN Pro, will offer features like in-app landscape blueprint designing and allow you to purchase, track, and log inventory for projects. Features such as those could be widely beneficial to your business process.
How is a CRM Beneficial to a Lawn Care Business?
Landscaping and running a business in general, are very time-consuming. CRMs such as the field service ones listed above are specifically designed to help you save time and earn more money. Instead of flipping back and forth between yard work and paperwork, a CRM takes care of the paperwork portion. That way, you stay organized, increase revenue, and keep customers old and new coming back for your services without spreading yourself thin.
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