Help desk software is a crucial layer to add when you’re ready to level up your business’s customer satisfaction and support services. With today’s ongoing labor shortage and limited staff bandwidth, it is important to offload basic interactions to software solutions that can help your employees get the job done. We’ve selected some of the top help desk software that is optimized for mobile use, offering your team more flexibility than ever to stay connected to your customers and provide the answers they’re looking for.

Top Seven Best Mobile Help Desk Software Solutions

  1. Hubspot– Best Overall
  2. Freshdesk– Best for Affordable Feature Access
  3. ManageEngine– Best for Full Circle Support
  4. Zoho– Best Help Desk Software for Teams
  5. Deskpro – Best Help Desk Software for Features
  6. Helpshift – Best for App-Based Companies
  7. Zendesk– Best Mobile Help Desk Software for Startups

1. Hubspot – Best Overall

PRICING: App is free. Integration with the Hubspot Service Hub starts at $50 per month, with annual subscription discounts available.

Hubspot is a giant in the CRM space, but it also is a top contender where its help desk software is concerned. Hubspot’s app earns the number one spot on the list for its familiar user experience on mobile, with key features like live chatting through the app.

KEY FEATURES: 

  • Integration with the entire Service Hub CRM for record management
  • Live chat as well as conversation bots to route customers toward helpful resources
  • Ticket routing and automation built in

REASONS TO BUY: 

  • You can get started for free to test fit for your needs
  • Integrated customer feedback surveys allow for performance tracking
  • Flexible subscription plans

REASONS TO AVOID: 

  • Upgrading can be expensive as cost scales with contacts
  • No tech support with free plan

» MORE: Top Mobile Apps for Events

2. Freshdesk– Best for Affordable Feature Access

PRICING: App is free. Software from $15-$79 per month.

If you are just getting the hang of managing a small customer support team, Freshdesk may be the best place to get started. With their free version, you can acclimate your team to key features without locking yourself in to an expensive plan that turns out not to be a fit. The mobile app is praised for its convenience and ease of use by teams across industries.

KEY FEATURES: 

  • Quick-action swiping capabilities designed for optimal mobile use and less typing
  • Free version available for up to 10 agents
  • Integration with social media to monitor customer issues across communication settings

REASONS TO BUY: 

  • Mobile app offers ability to easily share tickets with other tools if needed
  • Ticket trend analytics and helpdesk performance reports

REASONS TO AVOID: 

  • Gratuitous push notifications for mobile with some reported difficulty filtering and silencing in settings

» MORE: Top Software for Mobile Time Tracking

3. ManageEngine – Best for Full Circle Support

PRICING: $41 per month for SupportCenter Plus with a free version available.

ManageEngine allows customer service teams to bring a new ticket to resolution all within the mobile app. This handy life cycle management feature makes ManageEngine’s SupportCenter Plus products one of the top choices in the mobile help desk space, allowing teams to remain productive away from their desks.

KEY FEATURES: 

  • Free trial
  • Software available in 16 languages and counting
  • Self-service portal is designed like a social network and intuitive for new users

REASONS TO BUY: 

  • Specifically designed for mobile use
  • Can create different channels on the app for separate business units

REASONS TO AVOID: 

  • Pricier than other options
  • No dashboard modifications

» MORE: Top Mobile Blogging Sites (Pay & Free)

 4. Zoho– Best Help Desk Software for Teams

PRICING: Mobile app is free. Software ranges from $20-$50 per month with an annual discount available.

Zoho has one of the most helpful mobile apps in the customer support space. With collaborative features like ticket sharing and the mobile-friendly ability to see a full conversation within a single screen, your team will be well-equipped to manage a variety of support requests from anywhere they happen to be.

KEY FEATURES: 

  • Organizes tickets by urgency, alerting reps to high-priority items
  • Free version includes many key features
  • Seamless ticket sharing among colleagues for efficient load balancing

REASONS TO BUY: 

  • Notifications for customized ticket updates
  • Helpful stock templates to respond to common customer questions

REASONS TO AVOID: 

  • No weekend tech support
  • Management tools and analytics are managed through a separate app

» MORE: How Does A Help Desk Ticketing System Work?

5. Deskpro– Best Mobile Help Software for Features

PRICING: App is free. Software ranges from $29-$99 per agent per month.

The Deskpro app is connected to the product’s software solution and receives strong reviews for its reliability and intuitive nature. The mobile version of this software has some of the most efficiency-oriented features around, giving your support teams confidence and control over their ticket queues.

KEY FEATURES: 

  • Customization options for each agent’s ticket queue on app
  • “Mass action” feature allows ticket grouping and management with simple swipes

REASONS TO BUY: 

  • Free trial available to try before you buy
  • Quick ticket features allow for streamlined and efficient support

REASONS TO AVOID: 

  • Very expensive when compared to other market offerings
  • Scalability is difficult since pricing structure is based on team size

» MORE: What is the purpose of help desk software?

6. Helpshift – Best for App-Based Companies

PRICING: App is free. Starter plan is $150 with custom pricing plans for enterprise needs available.

Helpshift is a hallmark solution for the help desk mobile software space because it caters directly to app-based companies and mobile phone users. With their mobile-first lens, Helpshift is a fantastic option for your customer support team to do what they do best from any location.

KEY FEATURES: 

  • FAQ search feature allowing reps to further train and educate themselves while simultaneously supporting a customer’s question
  • Free version available with many key features including unlimited FAQs

REASONS TO BUY: 

  • Free trial available
  • In-app service allows customers to stay connected with company brand rather than navigating to external support

REASONS TO AVOID: 

  • Steep pricing curve to gain additional features
  • Not suitable for companies that don’t have apps

» MORE: How Does a Help Desk Differ From a Service Desk?

 7. Zendesk– Best Mobile Help Desk Software for Startups

PRICING: App is free with software tiers ranging from $19-$99 per agent per month.

Zendesk is the final product making the cut for our curation of mobile help desk software solutions. With customized mobile features beyond standard help desk offerings, Zendesk has carved out a respected spot in the industry. Small businesses and startups should come for the generous free trial and stay for the strong functionality.

KEY FEATURES: 

  • Notification system for ticket submissions and updates
  • Integrated ticketing across email and social media
  • Free trial

REASONS TO BUY: 

  • Four main screens on mobile allow for quick employee learning
  • Multilingual support options available
  • Startups have access to six months of free access

REASONS TO AVOID: 

  • Reports from users that notifications can sometimes be delayed
  • Ticket responses aren’t automatically saved in draft mode when you exit the app

» MORE: Top SaaS Helpdesk Program

References and Links

  • https://blog.hubspot.com/service/mobile-help-desk
  • https://www.hubspot.com/products/service/help-desk
  • https://freshdesk.com/pricing
  • https://freshdesk.com/mobile
  • https://financesonline.com/freshdesk-pros-and-cons-of-a-popular-help-desk-software/
  • https://www.getapp.com/customer-service-support-software/a/manageengine-supportcenter-plus/reviews/
  • https://www.zoho.com/desk/ios-android-mobile-helpdesk-app.html
  • https://www.manageengine.com/products/support-center/support.html
  • https://www.deskpro.com/product/customer-support
  • https://www.helpshift.com/
  • https://support.zendesk.com/hc/en-us/articles/4408846407066-About-the-Zendesk-Support-mobile-app
  • https://play.google.com/store/apps/details?id=com.zendesk.android&hl=en_US&gl=US