Patient engagement is more important than ever before. Healthcare organisations need to attract patients and keep them coming back again and again. The best patient engagement software helps healthcare organisations create a positive experience for patients and hospital staff.
Unsuccessful patient engagement programs often have one thing in common: They’re built on the assumption that patients will see the value of engaging with the organisation and act accordingly, rather than assuming that a new patient needs to be sold on the benefits and best practices of engaging with their healthcare provider.
This article highlights seven great patient engagement software so that you can choose the right system for your organisation’s needs.
Top 7 Patient Engagement Software
- Weave – Best Patient Engagement Software for Small Businesses
- Well Health – Best Patient Engagement Software for International Practices
- PatientPop – Best Patient Engagement Software for An All-in-One Solution
- RevenueWell – Best Patient Engagement Software for Marketing and Communications
- NexHealth – Best Patient Engagement Software for Patient Management
- Luma Health – Best Patient Engagement Software for Patient Engagement
- OhMD – Best Patient Engagement Software for a Secure and Reliable Experience
1. Weave – Best Patient Engagement Software for Small Businesses
PRICING: Available upon request only (although the average is around $500 per month)
Weave is a leading provider of cloud-based software for health systems. The company’s PatientEngage solution was designed for both patients and healthcare organisations. The PatientEngage solution offers several capabilities that enable healthcare organisations to engage with patients, including a fully personalised patient portal; a mobile app for patients to access the portal; an integrated EHR system; tools to support care teams; and direct communications channels.
These tools enable organisations to engage with patients in meaningful ways, including helping patients self-manage their health. This can help patients avoid unnecessary trips to the doctor and be more active in their care.
KEY FEATURES:
- Control all aspects of your healthcare business, from nurturing leads to patient reviews
- Engage with customers through the comprehensive email marketing suite, as well as take payments and communicate important notices
- Manage all patient and contact info in one effortless dashboard
REASONS TO BUY:
- Great for small businesses that are looking to grow fast
- All aspects of business management are covered, including marketing, engaging, and retaining
- Used by over 13,000 customers
REASONS TO AVOID:
- Customisation can feel limited compared to other applications
- Can be buggy at times
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2. Well Health – Best Patient Engagement Software for International Patients
PRICING: Custom quotes only
Well Health is a SaaS-based platform that helps healthcare organisations improve patient retention, increase revenue, and improve overall health outcomes by engaging patients through a personalised digital experience. The Well Health solution offers a range of capabilities to support healthcare organisations in their efforts to engage patients and promote self-management — including patient dashboards, medication adherence, symptom tracking, and a health coaching program.
Well Health’s digital engagement platform is designed to support healthcare organisations in their efforts to deliver a consistent patient experience across all touchpoints, including in-person, over the phone, and online.
KEY FEATURES:
- A ton of automation features to help make your business run smoothly
- Comes with an intelligent chatbot for engaging with patients
- Cloud and web-based access to help you manage your business on the fly
REASONS TO BUY:
- Trusted by over 17,000 healthcare and assists millions of customers worldwide
- Operates in four countries
- Proven decreases in no-shows and wait times
REASONS TO AVOID:
- No free trial available
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3. PatientPop – Best Patient Engagement Software for An All-in-One Solution
PRICING: Available through a demo only
PatientPop is a leading provider of digital engagement technology for healthcare organisations. The PatientPop solution is fully integrated with an organisation’s EHR system and supports a range of engagement strategies that enable healthcare organisations to communicate with patients in meaningful ways.
The PatientPop platform enables healthcare organisations to deliver a consistent patient experience, regardless of the communication channel. PatientPop enables patient engagement strategies, including proactive communications, appointment reminders, symptom checkers, patient portals, etc.
KEY FEATURES:
- Endless features to help you manage all aspects of your business, including website and SEO, reputation and patient management, practice insight and reporting, marketing, and so much more
- Manage all payments, including invoicing, expenses, and taxes
REASONS TO BUY:
- Offers a professional mobile app for you and your patients to stay engaged
- A range of communication channels, including SMS, email, and more
- Full appointment management as standard
REASONS TO AVOID:
- Known to be a little slow at times
- No cloud-based access as of yet
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4. RevenueWell – Best Patient Engagement Software for Marketing and Communications
PRICING: Custom quotes are available only
RevenueWell helps healthcare organisations increase revenue by increasing patient retention and engagement, positively impacting the bottom line. The
RevenueWell solution is designed to be fully integrated with an organisation’s EHR system and offers a range of capabilities designed to support patient engagement strategies.
The best features of the RevenueWell solution include patient dashboards, medication adherence, symptom tracking, and a health coaching program.
KEY FEATURES:
- All communication channels are covered within this suite
- Tons of onboarding, online review control, and SEO tools
- Control every aspect of your business, from appointment management to pay the bills
REASONS TO BUY:
- It’s cloud-based, so you can access it from anywhere!
- Critically endorsed by the ADA Member Advantage
- Award-winning service with accolades from numerous places
REASONS TO AVOID:
- Primarily designed with dental practices in mind, but can work well for all healthcare practice
- A lack of customisation options
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5. NexHealth – Best Patient Engagement Software for Patient Management
PRICING: Pricing is available upon request only
NexHealth is a digital engagement solution designed to help healthcare organisations increase patient engagement, improve retention, and drive positive health outcomes.
The features of the NexHealth solution include full online booking and appointment management, reminders, comprehensive patient communication through all channels, virtual waitlists, and a ton of reputation tools. Basically everything you need to get the job done and your healthcare practice running smoothly.
KEY FEATURES:
- Three pricing plans to help you run your practice to your budget
- Full onboarding training to help your staff know what they need to do
- A range of reporting and analytics to help you grow your business
REASONS TO BUY:
- Comes with an open API so that you can create your own application
- No contracts, just one flat monthly fee
- Great onboarding to help you get started
REASONS TO AVOID:
- Pricing is obscure since its via request only
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6. Luma Health – Best Patient Engagement Software for Patient Engagement
PRICING: Available through demo request only
Luma Health is a specifically-designed engagement engine platform that helps healthcare organisations communicate with patients through a personalised digital experience. This is optimally achieved through streamless features and tools that allow you to make every aspect of your business smoothly and easy for all involved, thus maximising the success of your business.
What sets Luma Health apart from the rest is that it offers a range of capabilities designed to support digital engagement strategies, including proactive communications, symptom checkers, and a patient portal.
KEY FEATURES:
- Dedicated vaccine management and booking tools
- A beautiful interface your customers are going to love
- Can be seamlessly integrated into every major EHR application you may already use
REASONS TO BUY:
- A fantastic range of automated features to help save time
- A proven 79% reduction in patient no-shows
- An average, proven 6x increase in business Return on Investment
REASONS TO AVOID:
- A more in-depth workflow analysis could be more beneficial to some businesses during the growth stages
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7. OhMD – Best Patient Engagement Software for a Secure and Reliable Experience
PRICING: Request demo only (free basic trial version available)
OhMD is a SaaS-based digital engagement solution designed to help healthcare organisations engage patients and promote self-management. There is a nice and simple focus here on SMS and text messaging, and with 90% of texts read within the first three minutes of sending, this is clearly one of the best ways to engage patients.
After all, how often do you bother with your voicemail, especially if you’re busy doing something else? However, there are a ton of other engagement channels to work with, including video chats and appointments, web chats, virtual broadcasts, and web forms.
In short, however you want to engage your patients, OhMD makes it possible with ease.
KEY FEATURES:
- Full SMS and modern text appointment management features
- Full EHR integration into all platform
- Manage all your online reviews and reputation in one place
REASONS TO BUY:
- HIPAA Compliant and trusted by over 5,000 organisations
- The patient and client app has over 10,000+ five-star reviews
- Automate the review harvesting process to boost your reputation
REASONS TO AVOID:
- A lack of reporting and analysis modules