Upfront summary: Is BudgetAir Legit?
BudgetAir is a legit online travel agency that sells cheap international flight tickets to millions of customers. However, the company has a consumer rating of 1.15/5 stars on Sitejabber, indicating that most customers are generally dissatisfied with their purchases. There are also a series of complaints about poor customer service, delayed refunds, and overcharges, among others. It would be best if you were careful when using this service.
One of the goals of BudgetAir is to facilitate universal travel. The travel company has some of the best deals in over 100,000 hotels and car hire deals from the world’s biggest Car hire companies. These deals come with competitive flight prices. BudgetAir helps you to compare and book flights to your preferred destination.
But just like anyone else, you want to ensure that the website you use when booking flights is safe and reliable; hence, you may be wondering whether BudgetAir is safe and reliable. You need not wonder any further, as all you need to know about BudgetAir.com is compiled in this review to help you make a better choice.
Table of Contents
- BudgetAir Company Information
- What is BudgetAir?
- Is BudgetAir Legal and Safe or a Scam?
- Is BudgetAir Reliable and Trustworthy?
- Pros and Cons of BudgetAir
- How Does BudgetAir Make Money?
- Best BudgetAir Alternatives
- FAQs
BudgetAir Company Information
| Official Website: | https://www.budgetair.co.uk/ |
| Headquarters Location: | Amsterdam, Netherlands |
| Founded: | 2011 |
| Industry: | Travel |
| Ownership: | Travix International BV |
| Contact: | +44 843 224 4906, +3 130 755 6600, https://www.budgetair.com/en_us/customer-service |
| Trust Score: | Poor |
| Social Media: | Meta Twitter |
What Is BudgetAir?
BudgetAir is a legitimate website that compiles the cheapest available flights online for customers. It is part of Travix, which recently joined the global market leader Trip.com Limited. They gather up-to-date airfares from big airlines, mainly from airlines that offer discounts or cheaper flights. They will then send you updates with the current relevant information.
The travel company assists you in finding, comparing, and booking flights from several airlines. They extend their help to finding hotels in your travel destination and car hire. BudgetAir has travel specials called “World deals” offered only via their website. These are travel deals that the company has negotiated explicitly with an airline. World deals operate on a first-come-first-served basis, as available seats are limited and only there for specific flights.
All you have to do when looking for a flight is select where you want to go and on which travel dates; then, BudgetAir does the rest by sorting through the available flights and fares for those dates. The company also has Special fares, which is a discounted fare offers.
Is BudgetAir Legal and Safe or a Scam?
BudgetAir is a legit travel company. Travelers get the best flight deals at a cheaper fee. According to the Check website, the company lacks the “check virus” button on its site. This indicates that the website administrator did not consider installing antivirus protection. Their users could be exposed to possible harm. However, users have not reported any virus or malware detected on their websites. BudgetAir does not have any similar fake sites found.
Concerning the security of your data, BudgetAir collects your data whenever you contact customer service, visit the BudgetAir website, or read their newsletter. The data collected include your name and contact details, booking details, IP address, browser web browsing behavior, and social media information.
BudgetAir uses your information to better its services, improve its marketing strategy to align your preferences, and comply with laws, regulations, and administrative purposes. The website has a valid SSL certificate, so you have nothing to worry about.
Is BudgetAir Reliable and Trustworthy?
From 368 reviews on Sitejabber, BudgetAir has a rating of 1.15 stars, while it has a 2.7/5 stars rating on TrustPilot from 15,105 reviews. Similarly, the company has a poor rating of 1.2 stars on ProductReview.com. These poor ratings clearly show that many customers are dissatisfied with the services. Most customers complain about poor customer support, phone number issues, credit cards being charged more than once for a single ticket, and lack of transparency.
Even though the travel company has a refund policy, many customers complained about experiencing difficulty getting their refunds, with some claiming they never eventually got any refunds.
BudgetAir does not seem reliable, as the negative reviews and complaints heavily outweigh the positive ones. Hence, you should be careful when using this service.
The Pros and Cons of BudgetAir
Pros
- Thousands of destinations are available
- The company has a valid SSL certificate
- It has friendly secured payment methods
- It is an easy-to-use website
- They have a variety of international site versions
Cons
- Poor consumer web ratings
- Issues with cancellations
- Poor customer support
- Delayed refunding process
How Does BudgetAir Make Money?
BudgetAir makes money from its service offerings. They enter into deals with various airlines and receive commissions or kickbacks from companies whenever someone reserves a service through their website. Many hoteliers and airlines also purchase advertising from BudgetAir, which BudgetAir heavily promotes and encourages buyers to go with. They also make money from processing fees charged to customers.
Best BudgetAir Alternatives
If you’re looking for brands similar to BudgetAir, here are some of the best BudgetAir alternatives you should check out:
- CheapOair
- Priceline
- Xcaret.com
- Kras.nl
- Lets Roam
- Expedia
- Agoda
- Orbitz
- Booking.com
- D-Reizen
- Viator
- TopDeck Travel
- Travelocity
FAQs
What time do I need to be at the airport?
You should be at the airport about an hour or two before departure.
How can I reserve a meal?
Sign in to the airline’s website using your online check-in number, then select your preferred meal.
Do I get compensated for a delayed flight?
In selected instances, you will be eligible for compensation. If that’s the case, you can request compensation through AirHelp.
I am not able to check in online.
If that happens, kindly double-check the following requirements:
- That the online check-in window is open. (For most airlines, online check-in opens 24-48 hours before departure. In My Trip or My Account, you can see when the online check-in for your flight(s) opens.)
- That you are using the correct data to sign in (You can find the online check-in number on your e-ticket or in My Trip or My Account. Use this number to sign in on the airline’s website.)
How can I change my date of travel?
Once you have signed in on “My Trip,” go to the header “change or cancel.” Select the option “change flight date,” then follow the procedure.
I forgot to use my discount code when booking; what can I do?
The discount will be added to your booking if it’s less than 2 days old and meets all the conditions.
How do I get an invoice?
Once you have made a booking, you will get a payment overview which you can download. The company cannot give you an invoice for the flight tickets.
What is Ticket Service on BudgetAir?
It is a service that will help you get a refund should anything occur.
How do I send my concerns to BudgetAir?
You can contact BudgetAir customer service if you experience any issues with using the service.
Is BudgetAir a travel agent?
The company is an online travel agency that sells low-price flight tickets.
Is BudgetAir ATOL-protected?
BudgetAir is not a member of ATOL or ABTA, but your bookings are secured.
I did not receive a confirmation email, but I have paid. What do I do?
You will receive the confirmation email within 24 hours, be sure to check your spam folder. If you really didn’t get it, contact support for assistance.
How much luggage can I bring?
To know about your hand luggage and the luggage detail information, including acceptable size and weight, check the website.
I missed my flight, what do I do?
Check the ticket conditions on the booking confirmation email. If they allow changes/cancellations, the company will assist. Unfortunately, if not, they can’t assist you.