Upfront Summary: Is Fanatics worth it?
Fanatics is a trusted distributor of licensed sports merchandise that has partnerships with several major leagues, hundreds of teams, and a few media brands. These partnerships make Fanatics the number one website to use when looking for a jersey. However, there are reported complaints about their customer service and shipping, so you should be mindful of these when using Fanatics.
Fanatics’ biggest strength lies in the wide range of selections they have. Fanatics is your best bet for finding jerseys you can’t find elsewhere. Unfortunately, many reviewers claim that Fanatics had lost their order, and the customer service could not locate the product until it finally appeared at their door.
Many customers also complain about quality issues with products, wrong logos, names, or incorrect items. Fanatics makes up for its shortcomings with its 365-day return policy that allows you to return your products as long as they are unworn/unused and have the original tags.
Table of Contents
- Fanatics Company Information
- What is Fanatics?
- Is Fanatics Legal and Safe or a Scam?
- Is Fanatics Reliable and Trustworthy?
- Fanatics Shipping Info
- Does Fanatics Have Good Customer Service?
- How to Cancel an Order on Fanatics
- Does Fanatics Have Promo/Discount Codes?
- Does Fanatics Have a Return Policy?
- Fanatics Payment Methods
- The Pros and Cons of Fanatics
- Fanatics Careers
- Best Fanatics Alternatives
- Additional FAQs
Fanatics Company Information
| Official Website | https://www.fanatics.com/ |
| Founded | 1995 |
| Owner | Michael G Rubin |
| Location | Jacksonville, Florida |
| Customer Service Contact | US Phone Number: 855-438-9701 International: 1-904-685-7842 Live chat https://www.fanatics.com/help/chat. |
| Social Media | Facebook, Twitter, Instagram, LinkedIn |
What is Fanatics?
Fanatics is an American online retailer specializing in licensed sports merchandise and equipment. They currently operate e-commerce websites for their partners, including major sports leagues from the NFL, MLB, NBA, NHL, UFC, NASCAR, MLS, and the PGA. They also partner with major media brands, including CBS Sports, Fox Sports, and NBC Sports.
Fanatics is also the exclusive online distributor for the United States Olympic Team and Paris Saint-Germain. They have relationships with over 1,000 product vendors, including Empire Warehouse, Adidas, Free World, Majestic, New Era, Nike, Reebok, and Under Armour.
They sell their products via Fanatics and FansEdge brands. Fanatics even offers sports collectibles with Fanatics Authentic and on SportsMemorabillia.com. Their global digital sports platform has more than 10,000 employees and vendors in 11 countries. Fanatics, Inc. also owns Fanatics Apparel, the producer of licensed sports apparel for their e-commerce sites.
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Is Fanatics Legal and Safe or a Scam?
As Fanatics is a global producer and retailer, they are a safe company with trustworthy websites. Your chances of getting viruses or malware from their websites are minimal, and your data is secure with no knock-off Fanatics websites to get lost on. Fanatics is an exclusive retailer for several professional teams, so you will not be scammed. You will get a quality product, but you might not get it by the promised delivery date. If your product arrives with a defect or an error, you can feel safe ordering with them thanks to their 365-day return policy.
Is Fanatics Reliable and Trustworthy?
Fanatics is a trustworthy retailer and ranks first among jersey websites. The only things that make them unreliable are their shipping and poor customer service. They have poor customer ratings across almost every website you visit. Most reviewers will complain that their products arrived well after the promised date and that customer service could not locate their order.
There are a few reviews of counterfeit signed memorabilia products, but their products have an authenticity verification hologram. Their products also have a serial number that you can enter on their website to test the validity of your product. Some reviewers received products with the wrong names, numbers, and logos.
Fortunately, if you are unsatisfied with your order, they have a 365-day return policy. Fanatics also has a Jersey Assurance program which gives you a free replacement jersey if the active pro player of your jersey switches teams within 90 days of your purchase.
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Fanatics Shipping Info
Fanatics ships to Canada, Mexico, the European Union, Australia, New Zealand, and the United States, with an average shipping time of 4 to 10 business days for most countries outside the U.S. Fanatics has an average shipping time of 3 to 7 business days for domestic locations. The shipping price is determined by the shipping location, the amount of the items ordered, the shipping method selected at checkout, and the type of item(s) ordered.
The prices for their expedited international shipping (without tracking) range from 12.95$ to 39.95$, depending on the country you are shipping to. Fanatics’ tracking system is easy to use on their website, which takes your email address or the order number. They also run promo codes across the banner of their website that offer free domestic U.S. shipping on orders, provided you spend the required amount. Still, many reviews also claim that their orders got lost or arrived well after the promised arrival date. Most Fanatics’ orders ship from their facilities in Jacksonville, Florida, and Frazeysburg, Ohio
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Does Fanatics Have Good Customer Service?
The overwhelming majority of reviews mention Fanatics’ customer service being everything from frustrating to useless, with very few positive ratings. Despite having a 24-hour customer service chat option, many customers have difficulty finding a real person to chat with as many of their operators are busy assisting other fans. Customers complained about reaching out multiple times to communicate with a real person.
Fanatics’ customer service response time is also a source of complaints for many customers. When the tracking service for your order doesn’t know where your product is, it is unlikely that the customer service will know either. Most of these complaints occur during the holiday season when most consumers are stressed and customer service is stretched to its limit.
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How to Cancel an Order on Fanatics
If you want to change your order once submitted, you can contact Fanatics via 24-hour chat, email, or phone. Fanatics does not offer cancellations or modifications on customized or personalized items once submitted.
Does Fanatics Have Promo/Discount Codes?
Fanatics does have promo codes on their website for 5% off, free shipping for over $99, and 15% off for military and first responders. You can find all these codes by following this link. They also run a FanCash service that gives you 3% of your purchase back to use on their website and 6% of your purchase back if you sign up for their FanCash Credit Card.
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Does Fanatics Have a Return Policy?
Fanatics has a 365-day return policy for its products. The product has to be in original condition and unworn with the tags still on. They will charge you a return label fee of 10$, but if you choose to get your money back with an E-gift card, they will disregard the fee.
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Fanatics Payment Methods
Fanatics accepts the following payment options:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club International
- JCB
- PayPal
- Google Pay
- Quadpay
- FanCash
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The Pros and Cons of Fanatics
Pros
- Unbeatable selection of licensed sports merchandise
- Free promo codes available on their website
- 24/7 live chat
- FanCash program for reduced spending
Cons
- Terrible customer service
- Shipping is not always reliable
- Potential to receive an incorrect/wrong order
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Fanatics Careers
Fanatics has a 3.6-star rating out of 5 on Indeed. It is relatively easy to get a job there as a seasonal employee. There are reviews mentioning bad management and difficulty moving up in the company. However, many reviewers were happy working there, citing good pay, benefits, and a fun work environment.
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Best Fanatics Alternatives
Finding an alternative for Fanatics is challenging considering how many e-commerce sites they manage and the range of products you can find on their websites. But if you don’t want to take the chance ordering from Fanatics, here is a list of some other retailers you can shop with who can compete with their selection:
- Amazon
- DICK’S Sporting Goods
- Big 5 Sporting Goods
- 47brand.com
- Shop.nhl.com
- Rallyhouse.com
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Additional FAQs
Are the jerseys from Fanatics real?
The jerseys available on Fanatics.com are authentic.
Are Fanatics autographs real?
Fanatics is very legit, and they host private signings that you can send stuff to get signed.
Where are Fanatics products shipped from?
The majority of our orders ship from their shipping facilities in Jacksonville, Florida, and Frazeysburg, Ohio.
What is the difference between authentic jerseys and replica jerseys?
Authentic jerseys are designed with the best possible technology and fabrics for the highest levels of play. They are an exact match to the jerseys players wear on the field. Replica jerseys are made for fans in the stands with comfort in mind.
Who is the carrier for Fanatics?
All shipping methods for the United States are traceable to the destination address. Orders are delivered via FedEx, UPS, USPS LaserShip, International Bridge, OnTrac, DHL, and OSM.
Are returns free on Fanatics?
While the return process is free, they charge you a 10$ label fee for shipping the item back to them. This can be bypassed by opting for your money back via an e-gift card.
How long does Fanatics take to deliver?
Orders usually arrive 3 to 7 business days after placing the order. If your order takes longer, they ask to allow a full 10 business days to allow your order to arrive.