Grasshopper is a small-business virtual phone solution. Use your existing number or get a local, toll-free, or customized one to promote your company. Get real-time notice of missed calls and voicemails, use mobile and desktop apps to engage with customers by voicemail or text, forward calls anywhere, and obtain a transcript of your voicemails and emails.
However, Grasshopper has some limitations. Video conferencing and complex call management capabilities (such as auto-attendants) are unavailable. This article discusses ten alternatives to Grasshopper to help you find a good fit for your firm.
Top 10 Best Grasshopper Alternatives & Competitors
- RingCentral – Most Powerful Alternative
- 8×8 X – Most Robust Alternative
- Bitrix24 – Most Secure Alternative
- GoogleVoice – Most Flexible Alternative
- Zendesk – Most Enterprise-worthy Alternative
- Talkroute– Most Dynamic Alternative
- eVoice – Most Personalized Alternative
- Sideline – Most Customizable Alternative
- Ooma Office – Most Relevant Alternative
- DialpadTalk – Most Powerful Alternative
1. RingCentral – Most Powerful Alternative
PRICING: Start at $24.99/month
RingCentral is ideal for growing businesses that want to consolidate their phone, messaging, and conferencing into a single, powerful service. It’s simple to record your incoming and outgoing calls with RingCentral Office’s automatic call recording feature. Installing it is simple! With a few clicks, administrators can quickly enable this capability for one or more users.
KEY FEATURES:
- Analytics in real-time
- Modern solutions for managing calls
- Video conferencing with HD audio and video.
- Countless business SMS.
- Online conferences.
- Multiple-level IVR.
- Desktop and mobile applications
REASONS TO BUY:
- RingCentral allows you to share messages, voicemails, and faxes.
- Natural interactions are supported by persistent HD audio and visual spaces.
- One-time and ongoing work can be delegated to and managed by employees.
REASONS TO AVOID:
- The RingCentral base plan lacks faxing and audio and video conferencing.
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2. 8×8 X – Most Robust Alternative
PRICING – Starts at $15.00 per month (per user)
8×8 Virtual Office’s unified communications platform allows enterprises of all sizes to benefit from private chat for all personnel, presence detection, softphones, web conferencing, video, and Apple and Android mobile apps. Integrates with Salesforce, Zendesk, and NetSuite. The cloud-based platform is easy to set up and maintain on any device.
KEY FEATURES:
- cross-platform insights and analytics that are intelligent
- Team chat for Communication API
- video conferences
- Contact facility
REASONS TO BUY:
- For various staff positions, you can combine and match different service plans.
- Up to 500 video conference attendees are supported by the X-Series plans.
- Cross-platform messaging combines 20 chat services in 8×8 Work.
REASONS TO AVOID:
- There can only be ten users per 8×8 Express subscription.
- The vendor’s support materials are not very user-friendly.
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3. Bitrix24 – Most Secure Alternative
PRICING – Starts at $39.00 per month
Bitrix24 is a teamwork tool made to streamline management and communication processes in small, medium, and even start-up companies. This program helps manage contacts, messages, emails, files, tasks, and projects. This program is unique and user-friendly because it supports iPhone and iPad web and mobile apps.
KEY FEATURES:
- Managing time
- Notifications via e-mail
- reporting tasks
- Calendar exchange
- Stream of Activity
- mass email
- Daily scheduler
REASONS TO BUY:
- Flexible in its use
- can automate some of your sales and marketing processes.
- Effective communication solutions
REASONS TO AVOID:
- It costs a lot.
- Unorganized user interface
- difficult to install and utilize
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4. GoogleVoice – Most Flexible Alternative
PRICING – Free for a single user
Google Voice is a VoIP (voice over Internet protocol) phone service. The service allows you to send and receive text messages in addition to phone calls. Additionally, you may use it to simply manage all of your phone conversations by forwarding calls from one number to another.
KEY FEATURES:
- Integrations with Google Workspace
- Smart AI
- group rings
REASONS TO BUY:
- the ability to simultaneously route calls to several devices
- Highly customizable options including number porting and billing
- provides free local phone numbers
- Unlimited texting and calling domestic numbers
REASONS TO AVOID:
- The system requirements are limited to SaaS platforms
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5. Zendesk – Most Enterprise-worthy Alternative
PRICING – Start at $19.00/user/month
The Support Suite enables your company to interact naturally with consumers while protecting them from any behind-the-scenes activity. It is both complex enough to fulfill your demands and straightforward enough for you to start using it right away.
KEY FEATURES:
- Live Chat Assistance
- Creating a Tickets user interface
- User Experience with Ticket Response
- Automatic Response
- Database of clients or contacts
REASONS TO BUY:
- Assemble vital information
- Avoid wasting money.
- Provide chat logs for transparency and confirmation of contact.
- Permit clients to multitask
REASONS TO AVOID:
- worst customer service when you have any problems
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6. Talkroute – Most Dynamic Alternative
PRICING – $19.00/user/month
The Talkroute platform combines voice, video, and text. It is compatible with your current phone and service providers, including cellular phones, PSTN lines, and internet-based calling. Talkroute doesn’t charge extra for toll-free minutes, and all subscriptions include unlimited calling to the United States and Canada.
KEY FEATURES:
- No time limit on toll-free calls
- Vanity, local, or toll-free numbers are available.
- Call routing and forwarding
- 100 people can participate in video meetings.
- Caller ID name customization (CNAM)
REASONS TO BUY:
- Cheap and simple to use. The user interface is quick and light.
- The usefulness and simplicity of implementation.
- Offers flawless call forwarding over the public switched telephone network (PSTN).
REASONS TO AVOID:
- The service is poor.
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7. eVoice – Most Personalized Alternative
PRICING – Start at $12.99/user/month
For small and medium businesses, as well as independent contractors, eVoice offers a variety of voice communication and phone message capabilities. Using a variety of artificial voices, dialects, and languages, the software enables you to record personalized greetings. To answer incoming calls and direct them to the appropriate party, you can set up an automated receptionist. A customized directory menu that directs calls to extension numbers can also be set up.
KEY FEATURES:
- Live Conversation
- Routing Calls
- Call Reporting
- Video Conference
- Statistics & Reporting
- Access through mobile
REASONS TO BUY:
- Works flawlessly on mobile devices.
- There are numerous features and personalization choices.
- The program is easy to use, reasonably priced, and reliable.
- The VOIP features are ideal for small business owners.
REASONS TO AVOID:
- Poor customer service
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8. Sideline – Most Customizable Alternative
PRICING– $9.99/user/month
In addition, Sideline offers customizable wait lists, team construction, automated scheduling and scoring, mobile team site apps to assist administrators in managing teams, email/text blast messaging, and more.
KEY FEATURES:
- Management of Contact
- Access through mobile
- Routing Calls
- Call Reporting
- Utilizing VoIP
- Call Recording
REASONS TO BUY:
- Setting it up was simple.
- The capability of having an additional phone number directly on a mobile device.
- IPhone and Android users can use this.
REASONS TO AVOID:
- Bad customer service
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9. Ooma Office – Most Relevant Alternative
PRICING – starts at $19.95/user/month. Pro is available at $24.95/month/user.
A business phone service provider called Ooma Office was created with small enterprises in mind. There is a vast list of features included. With more than 35 features that make it simple for staff to collaborate, this supplier enables customers to maintain a separate company line.
KEY FEATURES:
- Automated Attendants
- VOiP Number
- Phone Calls
- Conference Calls
- Desk-to-Desk Calls
REASONS TO BUY:
- affordable and simple to use
- Reliable service that always sounds excellent and performs well
- Small/Micro Business Cost-Effective Virtual Secretary Solution
- “Service with Lots of Features at a Good Price
- Excellent Customer Support
REASONS TO AVOID:
- Customer Service is slow.
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10. DialpadTalk – Most Powerful Alternative
PRICING – It offers a free trial while pricing is quoted-based
Dialpad Talk offers native Voice Intelligence features like post-call reports with highlighted action items and real-time transcription. For optimum productivity and user effectiveness, Dialpad interfaces directly with other mission-critical cloud services like G Suite, Salesforce, and Zendesk.
KEY FEATURES:
- Track Calls
- Telephone calls
- Quick Messaging
- Phone conferences
- Inter-Desk Calls
REASONS TO BUY:
- excellent choice for both small and large businesses
- Excellent ease of usage.
- the optimum method of communication.
- The top VOIP service currently available
REASONS TO AVOID:
- Poor customer service
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Reference and Links
- https://www.getapp.com/it-communications-software/a/grasshopper/alternatives/
- https://www.g2.com/products/grasshopper/competitors/alternatives
- https://getvoip.com/blog/2019/08/28/grasshopper-alternatives/
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