Summary: Hibbett Sports is a premium athletic retailer that sells sneakers, casual shoes, running shoes, athletic gear, sporting goods & more from top brands. The company has been in business for 77 years; however, it appears that certain standards have fallen. The overall consensus of review websites describes Hibbett Sports as an average to mediocre business in its industry, and the company has a miserly D- rating on BBB. You should think twice before ordering from Hibbett Sports.
Hibbett Sports has over 1000 stores and offers a wide range of footwear, apparel, and equipment. Although the company is a legit company that has been in business for 77 years, over the years, customer reviews show that their customer service and company policies can be complicated and unreliable. Keep reading to learn more about Hibbett Sports.
Table of Contents
- Hibbett Sports Company Information
- What is Hibbett Sports?
- Is Hibbett Sports legal and safe or a scam?
- Is Hibbett Sports reliable and trustworthy?
- The Pros and Cons of Hibbett Sports
- How does Hibbett Sports make money?
- Best Hibbett Sports Alternatives
- FAQs
Hibbett Sports Company Information
| Official Website | https://www.hibbett.com/ |
| Founder | Rufus Hibbett |
| Founded | 1945 |
| Industry | Sporting Goods Retailer |
| Headquarters Location | Birmingham, Alabama, United States. |
| Contact | (205) 942-4292, social@hibbett.com, https://www.hibbett.com/customer-service-center.html |
| Trust Score | Average |
| Social Media | Facebook Instagram Twitter |
What is Hibbett Sports?
Hibbett Sports (Hibbett.com) is a sporting goods retailer that has been in business for 77 years, with its headquarters in Birmingham, Alabama, United States. They sell a wide variety of footwear, apparel, and sporting equipment online and in-person at their 1,000+ store locations. Popular brands found in their stores are The North Face, UGG, Adidas, Nike, and Levi’s, to name a few
Rufus Hibbett initially founded the company as Dixie Supply Company to sell school and team apparel. However, in 1952, the company was renamed Hibbett & Sons, and by 1996, Hibbett Sports became a public company on the NASDAQ with 96 stores. The company has continually evolved until it reached this point today, having over 1000 stores, launching an eCommerce website, and offering a large selection of footwear and apparel goods.
Is Hibbett Sports legal and safe or a scam?
Hibbett Sports is a legal business with 77 years of operation, 1,000 stores across the United States, an eCommerce website, and a valid domain. The website has a valid SSL certificate, is trusted by Trend Micro, and has been checked for malware and phishing by Flashstart.
Although Hibbett Sports has a valid HTTPS, is not detected by any blacklist engines, and their proximity to suspicious websites is only 27/100, there still seem to be some concerns about the safety of using their website. According to ScamAdviser, hibbett.com is legit and safe for consumers to access; however, you should be careful as the site doesn’t allow an analysis of its content, and multiple negative reviews were detected for the website.
They received a rating of 58.8/100 on Scamdetector.com, which evaluates the level of safety, reliability, and likelihood to be scammed based on the quality of the customer service, public feedback, and domain authority.
Is Hibbett Sports reliable and trustworthy?
Overall Web Ratings
The overall consensus of review websites describes Hibbett Sports as an average to mediocre business in its industry. The sample of Hibbett Sports reviews online are very few; however, most are negative and give the company poor ratings. The reviews listed online are mostly complaints about the quality of customer service provided at Hibbett Sports stores, their limited refund policy, and online orders that are late or do not arrive at all.
On TrustPilot, Hibbett Sports has a meager rating of 1.5/5 stars, with 83% of customers describing the service as Bad. The company has an even lower rating of 1.5/5 stars on Yelp, with most reviewers citing low-quality products, issues with the refund process, and horrible customer service. Hibbett Sports equally has a miserly D- rating on BBB. Although the company does have a 4.5 out of 5 stars rating on Facebook from 21,139 reviews, you should be careful, considering its numerous negative reviews across other review sites.
Refund Policy
Hibbett Sports has a 60-day return window from when your order ships. Items must be returned in-store to the type of store they were purchased at (Hibbett Sports or City Gear), with either an order confirmation email, shipment email, or the packing list that came with your shipment. All products must not be used and have their original packaging and tags.
The company does not charge any restocking fees on returns. All refunds will be issued as the original form of payment. Items without receipts are only available for store credit, which can be used online or in-store. Items such as customized products, anything that looks worn or washed, and items covered by manufacturer’s warranties cannot be returned once purchased.
For a product(s) that qualifies for a refund and that is returned in-store, the refund will be issued in the same payment method as the original purchase. Cash will be issued where the initial payment was by a debit card.
City Gear stores do not offer a return policy and do not accept returns of merchandise. City Gear will exchange merchandise OR give store credit within 14 days of purchase if:
- Store receipt accompanies merchandise
- Item is in new condition
- All original tags are attached to the merchandise
Customer Support
If you want to reach Hibbett Sports, you can speak with a customer service representative 7-days a week on their website chatbox from 8 am to 10 pm EST. You can visit https://www.hibbett.com/customer-service-center.html to get started.
If you have concerns regarding your in-store experience at Hibbett Sports/City Gear or need additional assistance regarding in-store policies, they request you use their online form. You can also check their FAQs page for more information and answers to commonly asked questions.
The Pros and Cons of Hibbett Sports
Pros
- Rewards Program
- Huge stock of products
- Free 60-day returns
- Free Package insurance.
Cons
- Refund Policy: The refund policy of Hibbett Sports is one of the most common complaints by customers. The process of returning products is complicated, with many items unqualified for a full monetary refund.
- Unreliable shipping: A popular complaint about Hibbett sports is that their shipping was unreliable and inconsistent. Customers reported that after placing their online orders, some items arrived weeks after the expected date, and others shared that they never received their items at all.
How does Hibbett Sports make money?
Hibbett Sports makes its profits from product sales from its eCommerce and retail store locations. The company appears to be doing significantly well as it keeps expanding to more locations spanning over 32 states. Their athletic gear and apparel sales amassed $1.35 Billion in revenue in 2020 and an even increased $1.68 Billion in 2021.
Best Hibbett Sports Alternatives
If you are looking for great Hibbett Sports alternatives which offer better pricing and excellent customer service, you should check out the following Hibbett Sports competitors:
- Foot Locker
- West Marine
- DICK’s Sporting Goods
- Big 5 Sporting Goods Corporation
- Academy Sports & Outdoors
FAQs
Can you cancel an order?
Most orders can be canceled within one hour of order placement. Please do not contact customer service if you cannot cancel your order. They are only able to cancel orders within one hour of placement as well.
What purchases qualify for Reward Points?
All purchases count towards your Reward Points regardless of where you bought the merchandise (Hibbett Sports stores, City Gear stores, Hibbett.com).
Do my Reward Points ever expire?
They will expire after 365 days if you do not convert them into an Award. Once they are converted into Awards, you will have 45 days to redeem them in-store or online.
Does Hibbett Sports offer free shipping?
Free shipping is available via Standard Ground shipping for most Hibbett.com orders. However, overweight items in your order attract surcharges.