Summary: Although JJ’s House prides itself in providing high-quality dresses at an affordable price and promises an unrivaled range of high-quality products and reliable delivery service, its customers have contrary opinions. Many customers complained about receiving poor-quality dresses that weren’t anything like what they had ordered. The customer service has also been rated very poorly. We advise that you consider these before ordering from the company.
JJ’s House is a famous Hong Kong online retailer that specializes in selling wedding dresses, special event gowns, and other formal attire. JJ’s House’s motto is “Your Fashion, Our Passion.” In reality, their motto should be “Buy a dress, with twice the stress.” Sometimes, saving a considerable amount of money may come at the price of your sanity. Their complicated shipping process and return policy leave customers guessing whether they will receive their order at all.
Table of Contents
- JJ’s House Company Information
- What Is JJ’s House?
- Is JJ’s House legal and safe or a scam?
- Is JJ’s House reliable and trustworthy?
- JJ’s House Shipping Info
- Does JJ’s House have good customer service?
- How to cancel an order on JJ’s House?
- Does JJ’s House have Promo / Discount Codes?
- Does JJ’s House have a return policy?
- JJ’s House Payment Methods
- The Pros and Cons of JJ’s House
- JJ’s House Careers
- Best JJ’s House Alternatives
- Additional FAQs
JJ’s House Company Information
| Official Website: | https://www.jjshouse.com/ |
| Founded: | 2007 |
| Owner | Readmob Technologies (HK) Limited |
| Location: | Hong Kong, China |
| Customer Service: | +852 81990571, service@jjshouse.com |
| Social Media: | Facebook, YouTube, Instagram, Twitter Pinterest |
What Is JJ’s House?
JJ’s House is an international online retailer specializing in wedding dresses, special event gowns, and accessories. Known for their wide variety of styles, colors, and unique custom-fit approach, they quickly ranked among the top Wedding Dress websites. Despite its popularity, JJ’s House has also developed an infamous reputation for being unreliable, deceptive, and unprofessional. While they provide trendy dresses, the quality of their items, poor customer service, and inconsistency outweigh their affordable prices.
Additionally, the return policy is difficult to understand and misleads customers by claiming their return policy is “worry-free .” An uninformed shopper could easily fall into the trap of getting a great deal without considering the extensive process they will need to go through if they are unhappy with their purchase and want to return it. Not to mention, even if a customer meets the criteria to qualify for a return, JJ’s House reserves the right to reject return requests.
Is JJ’s House legal and safe or a scam?
Although a Google Transparency Report determined that JJ’s House was a safe website, JJ’s House is a scam. JJ’s House is deceptive by leading customers to believe they are based in the United Kingdom. While they may have warehouses in various countries, JJ’s House is located and headquartered in Hong Kong, China.
Countless reviews indicate that the company does not honor its company values and policies. JJ’s House is sneaky, unlike other online retailers that are transparent about their cookie policy. By using their website, you are blindly accepting their cookie policy – which stores your personal information to “improve the customer’s user experience.” – an interesting statement to make, considering the website doesn’t allow customers to adjust their cookie settings upon visiting the site. Luckily, there are no fraudulent websites with a similar website URL.
Is JJ’s House reliable and trustworthy?
No. According to Sitejabber, the leading online shoppers’ customer rating website, JJ’s House holds a 3.79 Star rating from about 2,731 reviews. Customer reviews on Sitejabber revealed that JJ’s House has terrible customer support and that the company does not honor its Refunds policy. Worse still, JJ’s House has an ‘F’ rating on BBB, the worst possible rating for a company. BBB cited complaints concerning the products, refunds, delivery issues, delayed shipping, and difficulty contacting the business.
JJ’s House does not provide any kind of buyer protection for its customers, which inevitably increases the likelihood of customers being taken advantage of. JJ’s House continues to hold a reputation for being a low-quality, disappointing, and unprofessional online retailer. After reviewing several responses from JJ’s House, it was clear that their customer service is mediocre at best. It’s simple – they overpromise and underdeliver.
JJ’s House Shipping Info
Average Shipping Time
Before an order can be shipped, it must first be processed and pass quality control tests. Hence, Total Delivery Time is different from shipping time alone.
Processing Time
Processing time is dependent on the type of dress that is ordered. For instance, Wedding Dresses take 15-18days, Bridesmaid Dresses take 9-11 days, and Homecoming Dresses take 12-15days.
Be sure to pay attention to which category your desired item falls under to know its exact processing time.
The total time to receive your order is determined by adding Processing Time and Shipping Time.
Shipping Time
It takes approximately 3-15 business days to receive your order, though some items can be shipped in one day. It is important to note that the exact shipping time depends on the shipping delivery method you have chosen and the shipping company’s standard.
Cost of Shipping
JJ’s House’s shipping cost is calculated by the weight of the order. However, there is an “estimated shipping cost” on the Checkout page. It is also important to factor in the Shipping Delivery Method.
JJ’s House provides three shipping tiers:
- Super Saving Shipping (15-30 Days) This is the most affordable option.
- Standard Shipping (5-8 Days) This option allows you to receive your package sooner than Super Saving Shipping at a lower cost than expedited shipping.
- Expedited Shipping (3-6 Days) This is the fastest option. The cost will vary depending on the item.
How to track an order on JJ’s House?
JJ’s House gives customers the ability to track their orders easily in 3 Steps:
- Click “Sign In” or “Order Status” on the homepage and click “My Orders.”
- The “My Orders” page will give you an overview of your order status and history. Click “View or Edit Order” for additional information.
- If you see that your order has been “Shipped,” you will be able to click “Track” to review the current status of your order and will be provided the most recent shipping updates.”
To which countries does JJ’s House ship?
JJ’s House ships worldwide.
Does JJ’s House have good customer service?
Despite the glowing reviews on the company website, reliable third-party review sites, such as Sitejabber, tell a different story. Customers consistently use the words “scammy,” “poor quality,” and “unreliable” to describe their experience with JJ’s House. The customer service is unpredictable enough to make customers think twice before they even begin to consider using JJ’s House because of its affordability.
How to cancel an order on JJ’s House?
To cancel your order, you must first submit a return request in the “My Orders” section of the webpage or Contact JJ’s House directly within 14 days of receiving your order. Additionally, you must provide a valid reason for return and photos.
Does JJ’s House have Promo / Discount Codes?
JJ’s House constantly has ongoing promotions and discounts under the SALE section on the homepage’s right side. They offer a 10% students’ discount, and you can get up to 50% off on some dresses.
Does JJ’s House have a return policy?
Yes. The item must be unwashed, unworn, unaltered, undamaged, and have the original tags attached to qualify for a return. JJ’s House is not liable for lost or damaged items. All custom-sized dresses cannot be returned. The most important thing to note here is that JJ’s House reserves the right to refuse returns if the item is received in an “unacceptable” condition or without notifying them in advance. Many customers have complained that the company does not honor their return policy.
JJ’s House Payment Methods
JJ’s House accepts:
- PayPal
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
The Pros and Cons of JJ’s House
Pros
- Affordable
- Variety of styles and colors
- Custom-sizing available
Cons
- Bad customer service
- Complicated return process
- Misleading information on the website and social media platforms
- Long and unreliable delivery time
JJ’s House Careers
Unlike most online retailers, JJ’s House does not have a career section on its website. The lack of information about employees, working conditions, and job opportunities is even more concerning. For a “global leading online retailer,” their absence on professional networks such as LinkedIn is suspicious. Also, a review by a former JJ’s House employee on Glassdoor claimed that the company does not accept criticisms and metes out ‘unethical treatment toward those unwilling to accept the facade and demand better.’
Best JJ’s House Alternatives
Online retailers like JJ’s House can be challenging for various reasons: shipping issues, risk of fraud, and complicated return policies, just to name a few. Other top-rated online sale fronts to consider are:
- Theknot.com
- Kennedyblue.com
- Azazie.com
- Davidsbridal.com
- Lulus.com
- Floryday.com
- weddingwire.com
Additional FAQs
How long does JJ’s House orders take to be processed?
Processing times vary depending on the product that is purchased. Bridesmaid dresses take 9-11days while Cocktail, Wedding Party, and Special Occasion Dresses take 12-15 days. However, Wedding Dresses take approximately 15-18days.
Does JJ’s House accept returns?
JJ’s House promises a full refund to customers who are not completely satisfied with their purchase. However, it is important to note that a return request must be initiated within two weeks of customers receiving their items. Along with the time constraint, the items must be unworn, unwashed, and have the original tags attached. Unfortunately, many customers complain that JJ’s House Returns policy is a sham as the company doesn’t honor it.
Where is JJ’s House located?
JJ’s House is located and headquartered in Hong Kong, China.
Who does JJ’s House ship with?
The shipping company that is used is dependent on the destination of the order.
Are JJ’s House dresses manufactured in China?
Yes. Although the company is worldwide, JJ’s House sources its dresses from Hong Kong, China.
How reliable is JJ’s House?
Although JJ’s House has its fair share of positive and negative reviews, most of the negative reviews across many review sites are about the same issues: poor customer service, delivery of lower quality items, and sham return policy. Accordingly, JJ’s cannot be said to be reliable. We advise that you apply caution when ordering from the company.