Today, many software have been invented for the progress of projects and business. As in the past, companies work on tasks, and it takes too much time to accomplish them. That results in time loss. But now, they divide their project into individuals and complete them with the help of software and tools quickly and easily. That also increases the rating of the business.

What is ManageEngine?

ManageEngine is a network monitoring solution that is easy to use and cost-effective. It tracks network connection and IP address devices, including printers, servers, storage devices, LAN controllers, virtual machines, etc. It gives you complete-scale control and visibility on the network. It also guides the network in real-time. It is ideal for arranging virtual infrastructure and supports hypervisors and operating systems.

Best Alternatives to ManageEngine

ManageEngine is an affordable monitoring solution that offers several services such as desktop management, IT security management, remote work management, help desk management, network and server management, application management, privileged access management, etc. But it is not the top choice for every business. So, the alternatives of ManageEngine are as follows:

  1. Dynatrace
  2. Freshdesk
  3. AppDynamics
  4. 4. Wrike

1. Dynatrace – Best alternative to ManageEngine

Pricing: $69 per year (Free trial available)

Dynatrace is the best performance management tool and quality control system for applications that help users identify problems for a better experience for customers. It improves website security, performance, and development. It also monitors companies’ IT infrastructure and user experience by using automation and artificial intelligence. It enables hyper scalability and observability through the stack to meet users’ requirements.

It accelerates cloud migration and digital transformation for organizations. It also decreases cloud complexity for companies. It features accurate user monitoring that examines user interaction in mobile devices or browsers with your applications. It also offers analysis with third-party providers, application availability monitoring, performing analysis of backend services, verification of UI presentation, and study of infrastructure.

This software intelligence platform also tracks your processes, networks, host, or infrastructure. It also helps you check the CPU utilization of your network, more log monitoring, overall traffic of your website, and the reaction of your operations. It also helps run your operations on several servers and offers extensive topological data. It supports many extensions and integrations such as Fedora, Opera, OneAgent, Laravel, and Amazon SWF.

Features:

  • It features network monitoring for user experience for businesses.
  • It helps to detect and diagnose the performance of websites.
  • It offers powerful automation for monitoring unlimited hosts.
  • It auto-detects the applications and anomalies edge-to-edge.
  • It provides features without manual configuration and is already pre-configured.
  • It offers data analytics for finding actionable insights for team members.
  • It offers server and process automation for Linux and Windows.
  • It visualizes your apps from browser to server.

Pros:

  • Ease of use and hosted in the cloud
  • Implement the monitoring with ease
  • Save a significant amount of time
  • Give insights in less time
  • Pre-sale service is amazing
  • Powerful anomaly detection and prediction skills
  • Effective and robust tool
  • Great for performance evaluations

Cons:

  • High price
  • Hard to learn

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2. Freshdesk – Best customer service software

Pricing: $18 per month (Free version available)

Freshdesk is a SaaS-based customer service software that provides vital customer services to different companies, including in-depth reporting, self-service options, SLA management, automated ticket routing, omnichannel capabilities, etc. It incorporates requests on social media platforms, email, phone, chat, web, etc. It also helps you bring your discussion on top of the conversation platform. It offers the user a seamless experience by sticking to their productivity level.

It arranges and tracks service tickets in the inbox. It features agent collision detection that helps users prevent answering the same client repeatedly. This feature also saves time for the user. It replies to the questions of ordinary clients automatically by AI-powered chatbots feature. It sends tickets to the employees according to their work. It also sends a notification to the clients automatically.

This software helps you respond to the communication on social media from here. It enables you to track the tickets and organize your tickets for a website or other media by answering time. The analytics and reporting feature helps to track the spreadsheets. It is mobile-friendly and allows you to track workloads, agent time, schedule appointments, and service tasks using Android and IOS.

Features:

  • It features multi-channel communication management.
  • It features a self-service portal that supports customers and agents.
  • It offers artificial intelligence and chatbots capabilities.
  • The desk combine feature offers the best class ticketing for several platforms.
  • It customizes workflows, agent roles, and customer portals.
  • It helps you to cooperate with several businesses by field service feature.
  • The help desk automation feature automatically offers services to the customers.
  • It provides you with a knowledge base through self-serving features.
  • It also offers omnichannel support.

Pros:

  • Support clients and manage issues
  • Solve customers’ inquiry
  • Free
  • A superb solution for a tedious task
  • Outstanding speed and capability
  • Customize the tickets and add templates
  • Customer support team
  • Very intuitive and easy to use
  • Provide helpful tools and save time

Cons:

  • The chat feature should improve
  • Manager ignore complaints

» MORE: Top Freshdesk Alternatives & Competitors

3. AppDynamics – Best platform for managing apps

Pricing: $3300 per year (Free version available)

AppDynamics is a cloud-based solution for users who monitor application performance and attainability in data centers. It regulates the cloud computing organization’s performance. It allows you to monitor the client network to servers. It also controls the application delivery environment from browsers. You can navigate the application to exception reports with a specific server and see a complete view of the website landscape to call graphs quickly.

It features an App server agent that provides a view of runtime code activity. It gives details about calls by using data visibility on a database that includes call accounts and failures. It provides information about the query performance by the agent-less profile feature. It gives you tips on working on a database server in less time. You can also see details about the execution of the query.

It also provides essential data about network performance and gives a data center infrastructure visibility. The end-user monitoring feature also collects information from the users and channels. It also tells you the code performance and delivers it to other devices. It sends notifications in response to actions or circumstances. It also integrates with Glassbox, Apica, Zigiwave, CloudFabrix, ServiceNow, etc.

Features:

  • It monitors applications, users, infrastructure technologies, and platforms, including browser, SQL, Java, Android, etc.
  • It watches every line of code and follows the business transaction across apps.
  • It features real-time service recovery that offers map topologies and service dependencies.
  • It also transfers data to the management server by intelligent agents.
  • It inspects libraries, execution codes, methods, and payloads using the transaction auto-learning engine feature.
  • It also offers real-time stream processing for complex metrics.
  • It arranges and index time series by auto rolling and analytics feature.

Pros:

  • Integration with load runner tools
  • Setup is relatively easy
  • Supports many platforms
  • Allow you to build what your needs
  • Supports customize monitoring
  • Monitor apps for a good and healthy state
  • Easy to implement
  • User-friendly interface
  • UI is fairly intuitive

Cons:

  • Some flex calls cannot be captured
  • Needs learning curve

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4. Wrike – Manage your projects efficiently

Pricing: $9.80 per month (Free plan available)

Wrike is a project management tool that offers users complete control and transparency on tasks and projects. It helps employees to arrange projects from beginning to end. It allows users to track the progress of the project and set its results initially by providing an end-to-end solution. You can collect and arrange project requirements with this efficient software. It also offers Gantt charts for visualizing the schedules and creating the project plans.

It sends notifications automatically to all the employees or team members when someone makes changes in the project. A user can also adjust the project plans according to his needs easily. The custom report builder feature helps divide project data among all team members. You can excellently explain all features on the personal dashboard. It features real-time work updates that provide the member’s such facilities to clear all the confusion about work needs.

Using the burndown charts feature, you can also upgrade the task’s progress and track it according to your needs. It also enables you to attach files to tasks or projects. It is best for mid-size companies or large enterprises. It offers integrations with third-party apps. It allows you to do your project only in one dashboard and application. So, it’s a cloud-based solution that takes your project to reporting results.

Features:

  • It encrypts your data and gives complete control to organize or manage tasks.
  • It integrates with multiple SSO providers, including Ping login, Shibboleth, Bitium, Okta, and Google authenticate.
  • It allows you to set up project identity through two-factor authentication.
  • It offers granular permissions to protect your data and control the access of the false user.
  • It prevents apprehensive user activities from significant data altering.
  • The management and planning features allow the users to create and manage data and attach files within team projects.

Pros:

  • A single place for all organizational stuff
  • New templates features
  • Suitable for managing high-level projects and milestones
  • Gantt chart helps visualize progress
  • Logging the bugs is very easy
  • Ease of use and access to setup tasks
  • Daily reminders through emails

Cons:

  • Files are challenging to track
  • Limited reporting

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FAQs

Does Wrike offer an API?

Yes, an API is available with it.

Who are the typical users of AppDynamics?

Freelancers, small and mid-size businesses, public administrations, large enterprises, and non-profits are the user of AppDynamics.

What other apps does Dynatrace integrate with?

It integrates with Slack, ServiceNow, Amazon EC2, PagerDuty, OpsGenie, and Splunk On-Call.

Does Freshdesk support mobile devices?

Yes, it supports iPhone, Android, and iPad.

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