Medallia has become the leading customer experience management platform, and it’s easy to see why: it offers everything you need to take your company’s CX efforts to the next level. The problem is that Medallia isn’t right for every business. If your company falls into one of these categories, there are some great alternatives available to you, and we’ve put together a list of our favorites in this blog post so you can find what you need quickly and easily.

Top 7 Medallia Alternatives and competitors

  1. UserVoice – Best Medallia Alternative and Competitor for Customer Experience
  2. Help Scout – Best Medallia Alternative and Competitor for CRM Solution
  3. Zendesk – Best Medallia Alternative and Competitor for Customer Satisfaction
  4. Pendo – Best Medallia Alternative and Competitor for NPS Tracking
  5. Retainly – Best Medallia Alternative and Competitor for Customer Retention
  6. SurveyMonkey – Best Medallia Alternative and Competitor for Versatility
  7. GetFeedback – Best Medallia Alternative and Competitor for Feedback

1. UserVoice – Best Medallia Alternative and Competitor for Customer Experience

PRICING: $15 per month; Free Trial Available

UserVoice is a popular customer experience platform that helps businesses collect feedback and turn it into actionable insights. It offers a variety of features, including a customizable survey builder, real-time reporting, and integration with popular CRM and helps desk software. Plus, it’s affordable, starting at just $15/month per user. The downside? You can’t use this software if you’re running on Linux or macOS. Click Desk aims to help businesses better serve their customers by providing personalized resolutions through chatbots and live chat agents. Customers can also send in feedback using an in-app messaging tool and send requests from the website contact form. Pricing starts at $6/user/month, making it another budget-friendly option for those looking to streamline customer service operations.

KEY FEATURES:

  • Brand Design Consistency
  • Survey Deployment
  • Feedback Collection
  • Device Responsiveness
  • Feedback Aggregation
  • Real-Time Analysis
  • Real-Time Action
  • Security
  • System Monitoring
  • Wiki Documentation
  • Customer Ideation
  • Kanban Board
  • Custom Workflows
  • Team Scorecard

REASONS TO BUY:

  • Excellent customer support
  • Easy tag filtering

REASONS TO AVOID:

  • May be need for more integrations
  • Doesn’t catch spam

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2. Help Scout – Best Medallia Alternative and Competitor for CRM Solution

PRICING: Pricing begins at $20

Help Scout is a great alternative to Medallia if you’re looking for a customer experience platform that’s more focused on providing excellent customer service. Help Scout offers features like ticketing, knowledge base management, and automation that can help you deliver outstanding customer support. Plus, their pricing is very competitive. If you want an affordable CRM solution with strong customer service capabilities, then Help Scout may be the right choice for your business. Get started with a free trial today! Improve your business’s customer experience by signing up for a free trial of Help Scout, an affordable CRM solution with strong customer service capabilities.

KEY FEATURES:

  • Gmail or Outlook mailbox
  • Customer service CRM
  • Shared inbox
  • Live Chat
  • Help desk reporting

REASONS TO BUY:

  • Easy and friendly interface
  • Excellent reliability

REASONS TO AVOID:

  • Sometimes, attachment gets stuck

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3. Zendesk – Best Medallia Alternative and Competitor for Customer Satisfaction

PRICING: The pricing begins from $19 to $79 monthly

If you’re looking for a customer experience platform that’s similar to Medallia, Zendesk is a great option. Like Medallia, Zendesk offers a robust suite of tools to help you track, measure, and improve customer satisfaction. Plus, Zendesk integrates with a variety of other business applications, making it easy to get started. And while the interface might not be as user-friendly as Medallia, Zendesk has its own set of advantages. The company boasts an impressive feature set, including in-depth chat analytics capabilities and the ability to customize your support channels. But one of the best features offered by Zendesk is their app marketplace, which contains hundreds of apps designed to work with their software. What’s more, because they offer a free trial period, there’s no risk involved when you switch over from Medallia.

KEY FEATURES:

  • Manage and work on support tickets
  • Create personal ticket views
  • Support conditional and custom ticket fields
  • Centralize all tickets from disconnect channels into one place
  • Convert phone, chat, email, and social media requests into tickets

REASONS TO BUY:

  • Email updates to customers
  • Great customer service

REASONS TO AVOID:

  • A bit expensive

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4. Pendo – Best Medallia Alternative and Competitor for NPS Tracking

PRICING: Pricing starts at $50/month per user

Pendo is a customer experience platform that helps you understand how your customers use your product. With Pendo, you can see which features are being used the most, what areas need improvement, and where customers are getting stuck. Pendo also allows you to gather feedback from customers and track NPS scores over time. They offer integrations with Salesforce, Zendesk, Slack, JIRA, MailChimp, and more. It’s ideal for companies who want an end-to-end customer experience solution that includes real-time analytics as well as feedback management and other features. The biggest downside of Pendo is that it doesn’t have many integrations yet so you may have to purchase additional software to get all of the functionality you’re looking for in one place. However, they do seem committed to expanding their range of services so this will likely change soon enough!

KEY FEATURES:

  • Retention
  • Customizable dashboard
  • Funnel
  • Alerts
  • User Data
  • CRM
  • Behavior Analysis
  • Contextual Guidance
  • Chats And messaging

REASONS TO BUY:

  • Ability to track clickable elements
  • Good support team

REASONS TO AVOID:

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5. Retainly – Best Medallia Alternative and Competitor for Customer Retention

PRICING: Begins at $15 per month

If you’re looking for a Medallia alternative that’s focused on customer retention, Retainly is a great option. With features like automatic customer segmentation, personalized email campaigns, and behavior-based triggers, Retainly helps you keep your customers engaged and coming back for more. Plus, their world-class support team is always available to help you get the most out of the platform. They offer a free trial so you can try it before committing. And with powerful analytics tools that tell you what matters about your business, it doesn’t get much better than this!

KEY FEATURES:

  • Batch Permissions & Access
  • Calendar Management
  • Contact Sharing
  • A/B Testing
  • Contact Management
  • Email Integration
  • Google Apps Integration
  • Lead Management

REASONS TO BUY:

  • Great to use and experience
  • Great support team

REASONS TO AVOID:

  • Interface may need some improvements

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6. SurveyMonkey – Best Medallia Alternative and Competitor for Versatility

PRICING: Begins at $25 a month

SurveyMonkey is one of the most popular customer experience platforms on the market. It’s easy to use and has a wide range of features, making it a great choice for businesses of all sizes. However, it’s not the only option out there.

KEY FEATURES:

  • Plans for everyone
  • Powerful analysis
  • Fast survey creation
  • Easy sharing
  • Customization

REASONS TO BUY:

  • Easier access
  • A faster distribution
  • Avoidance of input and data coding errors
  • Saving time and costs

REASONS TO AVOID:

  • Outdated forms

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7. GetFeedback – Best Medallia Alternative and Competitor for Feedback

PRICING: Pricing begins at $20 monthly

GetFeedback is a great Medallia alternative because it offers a similar suite of features with a focus on customer experience. GetFeedback is easy to use and has a robust feature set that can help you collect actionable insights from your customers. One of the best things about GetFeedback is that it integrates with Salesforce, so you can get all your customer feedback in one place.

KEY FEATURES:

  • Emailing systems support
  • Multi-lingual surveys
  • API
  • Multi-device responsive
  • Images & video support
  • Data export option
  • Brand & personalization control
  • Real-time data analytics & results

REASONS TO BUY:

  • User-friendliness
  • High responsiveness

REASONS TO AVOID:

  • Expensive if a connection with salesforce is required

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REFERENCES:

  • https://www.getapp.com/customer-service-support-software/a/help-scout/reviews/
  • https://www.trustradius.com/products/help-scout/reviews?qs=pros-and-cons
  • https://www.trustradius.com/products/zendesk-support-suite/reviews?qs=pros-and-cons#pricing
  • https://www.getapp.com/business-intelligence-analytics-software/a/pendo/reviews/
  • https://www.g2.com/products/pendo-io-pendo/features
  • https://www.g2.com/products/newage-retainly/reviews#reviews
  • https://www.softwaresuggest.com/us/retainly
  • https://www.capterra.ca/software/1032271/retainly#pricing

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