Upfront Summary: Is Overstock worth it?
Overstock is a 100% legit online retailer of liquidated home products. They have been around for over 20 years and are now a publicly traded company. They do have a marketplace for 3rd-party sellers but state who you’re buying from if you prefer not to use the marketplace. They provide a full money-back guarantee for any defective or incorrect products sent to you, which should give you confidence in buying from them.
While Overstock has been around for a long time, they aren’t as well known as Amazon or Wayfair. They do however have a massive selection of products that they sell for well below market average. So how are they doing that, and will you get what you pay for?
To save you time and money with Overstock, I’m deep-diving into their website and researching what consumers are saying about them online. Keep reading to find out more!
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Overstock Company Information
| Official Website: | https://www.overstock.com |
| Founded: | May 1999 by Patrick M. Byrne |
| Owner: | Public Company |
| Location: | Headquarters in Midvale, Utah, USA |
| Customer Service Contact: | Online Chat: https://www.overstock.com/pages/chloe Text: +1-385-257-9241 Phone: +1-800-843-2446 Email: customercare@overstock.com Your Account: https://www.overstock.com/myaccount#/ |
| Social Media: | Twitter, Facebook, Linkedin, Instagram, YouTube |
What is Overstock?
Overstock is an online home goods retailer that buys high-quality liquidated products from various vendors that either have too much product or are going out of business. They also buy brand new products to fit their customers’ needs. They purchase in bulk at heavily reduced prices and add a small markup that is well below market average. They then resell to you like an online department store. They are giving you great products at a reduced price and delivering everything to your doorstep.
Overstock has the same or similar products as you find in your local store at lower prices. They hunt down deals and opportunities that you can then take advantage of.
They sell indoor and outdoor furniture, home and outdoor decor, everything for your bed and bathroom, home appliances, kitchenware, electronics, apparel for adults and children, jewelry, and much more. They continue to add more products to their website to make them a one-stop-shop for everything you need.
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Is Overstock safe and legal, or is it a scam?
Overstock is a safe, legal and scam-free site. Overstock has been around for over 20 years and is an established and trusted public company. While they have a Marketplace of 3rd party sellers, there are no reports/reviews of scams, and you are covered by Overstock support.
If what you purchase is not what you receive, you can return the item for a full refund.
The site is free of viruses, malware and Overstock takes your privacy seriously. They detail exactly what they collect, how they use it, and how it can be used. You can find details in their privacy policy.
As with any major website, fakes are trying to get you to provide your credit card information or make you shop with them instead, using Overstock’s reputation. Ensure you are on Overstock.com before logging in or purchasing anything.
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Is Overstock reliable and trustworthy?
Overstock is reliable and trustworthy. While Overstock sells and ships vast amounts of items around the world, the majority of reviewers state the products are good quality, and they would buy from Overstock again without hesitation.
Online reports and ratings for Overstock are generally favorable. Customers are happy with the price and product. There are no legitimate reports of scams on the site. The biggest complaints are on shipping times and returns often being difficult to complete quickly and easily.
Overstock will accept returns and provide a full refund for incorrect or damaged items delivered to you. If you buy and change your mind about a product, the product can be returned but not for a full refund. Some customers may be unhappy with this when they’re used to other retailers like Amazon who allow customers to purchase and return with no questions.
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Overstock shipping information
Average Shipping Time
Most orders will ship within 1-2 business days. There are some exceptions, and your shipping and delivery estimate will be provided at checkout.
Shipping is an area that Overstock can improve in. While Overstock may ship items within 1-2 business days, the actual delivery can be a lot longer, which has frustrated some customers.
Cost of Shipping
Overstock is currently offering free shipping on standard orders to the lower 48 US states. There are shipping charges when sending to Alaska, Hawaii, and internationally.
Full shipping rates can be found on Overstock’s website.
How to track an order on Overstock?
- Log into My Account.
- Click the Order Number you want to track.
- Click the Tracking Number for the item you want to track.
To which countries does overstock ship?
Overstock ships to all USA states and over 180 other countries.
Click the Ship To flag in the bottom right corner of Overstock’s website to see a list of countries that they can ship to.
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Does Overstock have good customer service?
Overstock customer service appears to be average when everything is going well, and you have general questions. They have multiple options for contacting them and their hours are good; some contact options offer 24/7 support.
If you are having issues with your order, then customer service seems to let you down.
There are a huge number of reviews detailing that what they are saying, and what really happens does not match. They are disconnected from the rest of Overstock and appear to respond from scripts rather than assist you in solving your problem.
They are unwilling or unable to assist in tracking lost packages or follow up on delayed orders.
If they need to escalate the issue or get back to you, this can add significant delays, and you may need to follow up by calling them back.
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How do you cancel an order on Overstock?
If you need to cancel your order, you have a 30-minute window to cancel. After that, you can still request a cancellation but that is not guaranteed.
- Go to My Account
- On the Overview page, click Orders and Returns
- You can cancel your entire order by using the Cancel Order button under your order date, or you can select specific items to cancel by using the Cancel Item option next to the product.
- Click the Submit Cancellation button
Does Overstock have promo or discount codes?
When reviewing external sites for promos and discounts, the majority were not promo codes, or did not work. They were showing current deals on Overstock’s Deals page.
You can sign up for newsletters and receive a promo code from the deals page. You can also sign-up for their club O for additional discounts and deals.
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Does Overstock have a return policy?
- You have 30 days to initiate a return with Overstock.
- Items must be received back to Overstock within 45 days of original delivery and with all original materials.
- Errors or defects on Overstock’s part will receive a full refund.
- Open or used items will be reviewed, and a partial refund issued.
Overstock payment methods
- Giftcards
- Credit / Debit Card
- Overstock Store Credit Card (Financing Available)
- Visa, Mastercard, American Express, Discover
- Paypal, Paypal Credit
- Bitcoin
The pros and cons of Overstock
Pros:
- The convenience of purchasing online for cheaper than local stores.
- Large items are all delivered to your door. No pick-up is required.
- Fresh new deals every day, plus rewards program offers even better discounts.
- 30-day money-back guarantee.
Cons:
- Long delivery times are possible.
- Returning large items can be problematic.
- You can only see pictures and not try the products you buy until they are delivered.
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Overstock Careers
Overstock is an excellent company to work for, with an average 3.6 rating on glassdoor.com with similar ratings on other sites. Some of the complaints are around advancement opportunities and regular changes to how things are done.
They have a wide variety of job openings with reasonable requirements for each job, so there are no significant hurdles in working for Overstock.
Best Overstock alternatives
Overstock and its alternatives make shopping affordable and easy, with a vast selection and delivery to your door. Sometimes you want to get even better deals or find different options that Overstock may not provide. Below is a list of alternatives to compare prices or find other items :
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Additional FAQs
Are Wayfair and Overstock the same company?
Wayfair and Overstock are very similar companies. They carry many of the same products at comparable prices. They are not the same company or owned by the same people. They are competitors.
Which is cheaper, Wayfair or Overstock?
Different products between the companies can be cheaper. So if you’re looking for the best bargain, then check both before purchasing. Also, consider shipping cost and time.
Does Overstock price match?
Overstock offers price matching for their loyalty program; Club O. This is subject to specific terms. This applies to select competitors, Amazon, Bed, Bath, & Beyond, Hayneedle, Home Depot, Staples, Target, Walmart, and Wayfair.
Are Overstock products good quality and authentic?
Overstock buys products from high-quality, major brands or has them explicitly produced for Overstock. The major brand products are the same quality as if you purchased from that brand. The Overstock-made products generally have favorable reviews on quality, though some reviewers have been concerned and returned items.
Does Overstock have a physical store?
Overstock has no physical store you can visit.
Why do my Overstock orders get canceled?
There are two main reasons Overstock orders would be canceled. There may have been a fraud flag with your order, and you can contact Overstock to resolve it. Otherwise, the item you purchased is not available anymore.