- Call Center Agent
- Live Chat Agent
- Telephone Research Interviewer
- Virtual Assistant
- Travel Agent
- Customer Service Representative
- Customer Support Engineer
- Customer Success Manager
- Implementation Specialist
1. Call Center Agent – Remote Customer Service Job
Call Center Agent: Average Salary
~ $34,900 per year
Call Center Agent: Need to know
You may be envisioning a warehouse packed with rows of desks and telephones ringing off the hook while employees wearing headsets answer each call only to be greeted by an irate customer who believes their world is ending.
While this is still the case for some companies, call center agents are no longer tethered to a facility and many work from the comfort of their own home.
Call center agents guide customers through their problems and concerns while following a company script.
If you consider yourself a people person with great telephone etiquette and can think quickly on your feet, this is the job for you.
Call center agents identify why customers are calling, so they can assist them in any way they need.
If they don’t know the answer, they route the call to someone who does. After every call, the agent then documents the events and results for the company.
Call Center Agent: How to get started
To get started you need a high school diploma or GED, a high-speed internet connection, access to a computer, a willingness to talk to strangers, and a professional headset.
Prior customer service experience is helpful and allows you to stand out from a saturated job market.
Also read: Remote Education Jobs
2. Live Chat Agent – Remote Customer Service Job
Live Chat Agent: Average Salary
~ $38,000 per year
Live Chat Agent: Need to know
Do you love helping customers but don’t want to be tied down on the phone all day?
Then a position as a live chat agent may be for you.
These agents provide constant support to customers over a live chat interface.
This position is especially great if your home life can be loud or distracting.
Live chat agents are expected to learn everything there is to know about the products and service their employer offers, so they can best help customers.
These agents work to solve customer problems over a live interface and are considered the chat-based counterpart to call center agents.
Live chat agents are slowly beginning to replace many call center agents as more and more customers prefer chat-based communications over traditional phone communications.
Chat-based agents are also not required to document their experiences as the software they utilize does that for them.
Live Chat Agent: How to get started
To get started as a live chat agent you will need a high-speed internet connection and access to a computer.
Prior customer service experience, typing skills, and fundamental computer knowledge go a long way in the industry.
A high school diploma or GED is necessary for most employers.
You should possess fast and accurate typing skills as well as virtual communication skills.
Also read: Low-Stress Jobs For Introverts
3. Telephone Research Interviewer – Remote Customer Service Job
Telephone Research Interviewer: Average Salary
~ $25,000 per year
Telephone Research Interviewer: Need to know
Telephone research interviewers lead a predictable life with far less spontaneity than traditional customer service roles.
Companies hire remote interviewers who specialize in making outbound calls from a script to conduct market research.
The responses are then compiled and sent to the company for analysis.
The conducted research helps companies gain insight into their customers.
Research interviewers first screen participants to see if they are a match for the study being conducted.
If the consumer is a match, they proceed with conducting the telephone survey and record the results.
These interviewers are expected to input and record data and keep notes and logs from the conducted surveys and recruitment responses.
Telephone Research Interviewer: How to get started
To get started as a telephone research interviewer you will need excellent phone etiquette and diction.
This is a great entry level position for anyone who is passionate about marketing research or social sciences.
A high school diploma or GED is necessary to enter the field, and you will need high-speed internet, a computer, headset, proficient and accurate typing skills, and an intermediate understanding of Microsoft Office products.
Also read: Remote Accounting Jobs
4. Virtual Assistant – Remote Customer Service Job
Virtual Assistant: Average Salary
~ $59,000 per year
Virtual Assistant: Need to know
Virtual assistants work on specific tasks for employers, and most days these vary greatly.
Many assistants are employed by more than one company.
They provide administrative and technical services to business owners.
Usually, they can be found scheduling meetings, managing emails, conducting research, or managing social media or other various tasks their employer has outsourced to save themselves time.
The best virtual assistants wear many hats and are well-rounded and adaptable.
This position is perfect for those that love the flexibility and spontaneity of the freelance lifestyle.
Virtual Assistant: How to get started
To become a virtual assistant you first need to understand your strengths and highlight them on your resume.
Common strengths include computer proficiency, communication skills, editorial skills, and organization and time management skills.
Prior experience as an assistant or in a customer service role can help you break into this industry but isn’t a requirement.
Most employers will require a high school diploma or GED and some kind of work experience.
High speed internet, good phone and email etiquette, general computer knowledge, and a pleasant demeanor round out the rest of the list to get you started.
Also read: Remote Data Entry Jobs
5. Travel Agent – Remote Customer Service Job
Travel Agent: Average Salary
~ $38,700 per year
Travel Agent: Need to know
Remote travel agents create experiences for their clients.
They provide excellent customer service while working with customers to create travel itineraries, book flights and excursions, and make lodging arrangements.
Travel agents can run their own business and work in the freelance market, or many are employed by popular travel employers.
Travel agents have a keen eye for details and deals.
They work tirelessly to compare rates to offer their customers the lowest prices.
They need to be able to manage group discounts, multiple frequent flyer programs, and spur of the moment cancellations.
Travel Agent: How to get started
Virtual travel agencies require a high school diploma or GED.
A background in customer service and sales is a must in the industry.
Travel experience is helpful but not necessary with a strong personality and drive to succeed.
A computer workstation, high-speed internet connection, headset, and strong attention to detail are all necessary tools for the job.
Also read: Part-Time Remote Jobs
6. Customer Service Representative – Remote Customer Service Job
Customer Service Representative: Average Salary
~ $29,100 per year
Customer Service Representative: Need to know
Remote customer service representatives have the same duties as their in-house counterparts, just online.
These reps are in constant contact with customers.
They recommend new products or services, offer discounts, provide solutions to customer problems or complaints, and provide general knowledge about their company.
Thanks to technology and the many ways we can now communicate, customer service reps can work conveniently from anywhere.
They can be expected to communicate in a variety of ways from social media chat to phone and email.
Customer Service Representative: How to get started
You will need a high school diploma or GED and a reliable internet connection with phone access.
Prior experience in a call center, retail, or customer service setting is helpful.
Data entry skills and proficiency in Microsoft Excel are necessary tools for the industry.
Strong communication skills and work ethic are also essential.
Also read: Remote Writing Jobs
7. Customer Support Engineer – Remote Customer Service Job
Customer Support Engineer: Average Salary
~ $50,000 per year
Customer Support Engineer: Need to know
Customer support engineers, also known as technical support representatives, are more specific than other customer service positions.
These positions often tend to pay a little more for the knowledge and specificity.
These engineers handle customer complaints revolving around computer hardware and software problems.
Depending on the company, customer support engineers can be expected to work with customers over the phone or via virtual chat.
These agents assist customers by providing a series of predefined steps depending on the issue they are describing.
Should the issue go beyond their ability to help, the engineer assists the customer in submitting a request for a deeper analysis.
Customer support engineers are expected to keep thorough documentation of all support provided over the phone.
Customer Support Engineer: How to get started
Customer support engineers need a thorough working knowledge of industry-related software.
Most companies require a high school diploma or equivalent GED, however, over 40% of support engineers have at least a bachelor’s degree.
Prior experience in the tech industry or customer service is helpful when you’re just getting started.
Also read: Online Typing Jobs
8. Customer Success Manager – Remote Customer Service Job
Customer Success Manager: Average Salary
~ $70,800 per year
Customer Success Manager: Need to know
Customer success managers must love being in contact with consumers.
It is their duty to strengthen customer loyalty and retention.
They do this by strengthening the relationship customers have with their company.
The duties of a customer success manager include responding to customer complaints or inquiries, onboarding new employees and accounts, as well as other managerial customer-centric tasks that vary depending on the chosen industry.
The best managers create a team atmosphere that fosters growth.
It is their duty to help customers take full advantage of the products and services the company offers.
Customer Success Manager: How to get started
The qualifications vary depending on the industry you want to work in.
Technical fields dealing with complex software may require specialized knowledge, training, degrees, or certifications.
A background in sales goes a long way in the industry.
A bachelor’s degree can be helpful but isn’t a requirement. Industry experience is weighted more heavily than degrees.
Also read: Entry-Level Remote Jobs
9. Implementation Specialist – Remote Customer Service Job
Implementation Specialist: Average Salary
~ $90,300 per year
Implementation Specialist: Need to know
Implementation specialists are a niche and specialized division of customer service.
It is their job to work with byers of software systems to ensure it is meeting their technical needs. Implementation specialists need a specialized focus on sales.
They create project plans for individual clients to suit their needs, communicate with clients about their customizations, perform software customizations, educate customers on proper use of the software solutions, create documentation of each completed task, and provide time and cost updates for key deliverables and milestones.
Implementation Specialist: How to get started
Implementation specialists need a diverse knowledge of industry-related software.
These customer service specialists need a background in sales and technical industries.
A bachelor’s degree in engineering, computer science, or information technology is required for many companies.
In lieu of a degree, industry-specific experience will be considered for most positions.
Overall, these specialists need a hefty attention to detail, analytical and problem-solving skills, and exceptional communication and customer service skills.
Also read: No Experience Remote Jobs