Summary: Yes, rugs.com is a legit and reliable company. In fact, rugs.com has fantastic reviews on sites like Trustpilot and Sitejabber. While some of their products do not have the best quality, they are definitely a good option if you want to buy a rug with a small budget.
Rugs.com features a wide selection of beautiful and reasonably-priced rugs. They also offer free shipping and free returns.
Table of Contents
- Rugs.com Company Information
- What is Rugs.com?
- Is Rugs.com legal and safe or a scam?
- Is Rugs.com reliable and trustworthy?
- The pros and cons of Rugs.com
- How does Rugs.com make money?
- Best Rugs.com Alternatives
- Rugs.com FAQs
Rugs.com company information
| Official Website: | https://rugs.com |
| Headquarters Location: | 3425 Highway 21 Fort Mill, SC. |
| Founded: | 2018 |
| Industry: | Retail |
| Contact: | 866-647-3965, 1-800-818-4097, info@rugs.com. |
| Social Media: |
What is Rugs.com?
Rugs.com is a flooring outlet center specializing in rugs and carpets. The company maintains a warehouse with tens of thousands of items in stock. Their offerings range from inexpensive polypropylene throws to hand-knotted Persian rugs worth tens of thousands of dollars. Owning a warehouse allows rugs.com to quickly package and ship orders.
The company advertises 2-day delivery on many of their items, but they also offer overnight Shipping options. Rugs.com allows customers to search through their selections in various ways, including shopping by room, color, and size and scrolling through images to see what catches their eye. You can also check out Lightning Deals, new arrivals, and featured outdoor rugs.
Is Rugs.com legal and safe or a scam?
- Is the site generally legal in all countries? Rugs.com is a legal retail outlet operating within the United States and legally registered in California and South Carolina, U.S.A. Although concentrated in the United States, Rugs.com can ship around the globe, with customers responsible for shipping costs on international orders.
- How high is the chance of being scammed? Their poor ranking with the Better Business Bureau suggests scams are possible. Customers should take precautions before ordering from rugs.com. Carefully document all purchases and contact customer service. Hold on to these records until you’ve received and inspected your new rug.
- Does the site contain viruses or malware? No, a scan of the site indicates there is no malware or virus risk, and the site isn’t on any security blacklist. Of course, always use basic precautions when going online and making purchases.
- Does the site steal sensitive data? No. Rugs.com only uses any information voluntarily given by their customers to enhance their experience, and except as provided in the website’s Privacy Policy, Rugs.com does not rent, sell, trade, or disclose your Personal Information to third parties without your prior consent.
- Are there similar fake sites to be aware of? Many websites and brick-and-mortar retailers are selling fake rugs. Scammers commonly attempt to sell cheap, machine-made reproductions as hand-knotted “Persian” or “Oriental” rugs. Less frequently, someone may try to pass off a modern rug as an antique. Legitimate hand-knotted rugs are easily identifiable by flipping them over. You should be able to spot each knot. There should be no stitches, tapes, or staples. The tassels or fringe should extend from the rug, not be sewn on.
Authentic Persian rugs are made from natural fibers like wool, silk, or cotton and are never made from synthetics or blends. You can also test the dye, as authentic rugs are colorfast. Always check a website’s rating with the Better Business Bureau or with a business authority in your area. Check the seller’s reviews for individual sellers on sites like Etsy or eBay.
Is Rugs.com reliable and trustworthy?
- How good are the company’s overall web ratings? The company currently enjoys 4.8/5 stars on trustpilot.com. However, on careful inspection, it seems most of these reviews were falsified. The company receives no reviews for several months, then dozens all on the same day written in the same style. It does seem fishy; hence, we advise you to check out their physical locations instead.
- Does the site have a refund policy? The company allows returns for any reason within a 30-day time frame. If you need to return an item, you can contact the company for a free shipping address label at no charge to you. Refunds are supposed to be processed within 10 days, but some shoppers say there were delays of weeks or months. After 30 days, the company may charge a restocking fee or make you pay for return shipping.
The pros and cons of Rugs.com
- Pro – Rugs.com has a wide selection. There are many shapes, sizes, and styles to fit any home, and you can also customize your own ‘made-to-measure’ rugs by choosing your preferred rug shape and size to fit any living space.
- Pro – Fast, free shipping. Many orders come with free 2-day shipping.
- Pro – Easy navigation. Finding the right type of rug and placing an order is easy.
- Con – Medium to poor quality when it comes to their cheap rugs
How does Rugs.com make money?
Rugs.com makes money by selling rugs and carpets. Like most other retail outlets, they price their rugs higher than the cost of manufacture, and they then keep the profit. Rugs.com utilizes cheap production methods and contracts with rug makers, letting them buy their rugs for significantly less-than-the-market sales prices.
Best Rugs.com Alternatives
If you are worried about Rugs.com’s seemingly fake reviews and want to buy gorgeous, authentic rugs elsewhere, we have compiled a list of great Rugs.com alternatives for you to check out.
- Rugsusa.com
- Ruggable.com
- Esalerugs.com
- Rugs-direct.com
- Overstock.com
- Rugs Direct
- Rugman
- Athome.com
- Pbteen.com
- My Magic Carpet
Rugs.com FAQs
Q. How expensive is shipping?
A. Rugs.com offers FREE Shipping on all rugs with no minimum purchase required (excluding AK, HI, Puerto Rico & US Virgin Islands), as well as 30 Day Returns & No Restocking Fee.
Q. How long will it take for my order to arrive?
A. The company website says all orders ship within one business day of order, and many customers receive their orders within 72 hours. However, it could take a week or more if the item is out of stock or you are not located within the continental United States.
Q. Can I see the rugs in person before buying them?
A. Yes, you can. Rugs.com has a Showroom open to the public in Fort Mill, South Carolina, where customers can go to see and feel the quality of the rugs before making purchases. They also have a California Warehouse at 3480 S. East Ave, Fresno, CA. We advise you to visit one of these warehouses to check the quality and durability of the rugs before buying them.
Q. How do I pay for my new rugs?
A. Rugs.com accepts major credit cards like Mastercard, Visa, Discover, and American Express. They also take Apple Pay and PayPal, and you can use Affirm to apply for short-term credit.
Q. How expensive are the rugs?
A. Rugs.com’s offerings range from very affordable to quite expensive. The cheapest rugs are made from synthetic material and tend to be very small in size. These may be used as welcome mats, rugs for the bathroom, or as throw rugs over larger carpets. The least expensive items start at $15. On the high end, the site offers full-room rugs and Oriental styles which could go for as high as $35,000, depending on specifications.
Q. Are there other items available besides rugs?
A. No, the company only sells rugs and carpets, and it is impossible to order matching accessories or furniture through the website.