Upfront summary: Is Ssense legit? 

Ssense, pronounced [es-uhns], is a legit retailer for high-end, unique streetwear and designer fashion. The site offers discount prices on a wide range of products for men and women, plus shoes and accessories. They are an online marketplace that purchases stock from multiple boutiques and brands and sells them for up to 80% off the original price. Since Ssense isn’t selling products listed by users the way sites like Craigslist or Offerup do, the buyer can have peace of mind knowing the authenticity of the product they’re buying is guaranteed. 

Ssense has an impressively large social media presence with over 1 million Instagram followers and 76 million page views monthly. They’ve also received write-ups in multiple print works such as Medium, CTV News, and Flare. Even so, with such deep discounts, are the deals too good to be true? Let’s find out. 

Ssense Company Information 

Official Website: https://ssense.com/
Founded: 2003
Owner: Rami Atallah, Firas Atallah, Bassel Atallah
Location: 333 Chabanel O #900, Montreal, Quebec, H2N 2G1
Customer Service Contact: Email: customercare@ssense.com Phone: +877 637 6002
Social Media Facebook, Twitter, Instagram, Youtube

What Is Ssense? 

Ssense is an online marketplace that purchases luxury brand clothing and accessories and sells them to the public. They generally offer a reduced price, sometimes up to 80% off the item’s original purchase price. Ssense can do this because they buy the items directly from the brand or boutique and sell them at the store’s listing price. Due to the competitive nature of brick and mortar stores, there are often sales and discounts the buyer can receive that they wouldn’t otherwise be able to access. 

Ssense sells products from independent designers who would not usually reach the clientele available to them on the site, allowing the buyer to find unique, one-of-a-kind pieces. Ssense also builds technological systems to develop solutions to the problems working with technology inevitably brings. 

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Is Ssense Legal And Safe Or A Scam? 

Ssense is an entirely legal site, servicing over 150 different countries. Since it does not allow its users to buy or sell to each other, the chances of being scammed on Ssense are almost zero. Every item that Ssense sells has been inspected and checked for authenticity and comes with an authenticity guarantee. There are no reported complaints of viruses or malware accessible to the public or posted in customer reviews. The site is not known to steal sensitive data from its customers and makes all data transfers known in its Privacy Policy. As with other luxury sellers, the chance of fake sites trying to scam customers is high. Sites like DHGate and AliExpress that offer fake luxury items are appealing for their low prices, but the buyer should beware that buying counterfeit goods is illegal. 

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Is Ssense Reliable And Trustworthy? 

Ssense is a reliable and trustworthy brand according to the large number of reviews customers have provided. The number one complaint posted is slow or non-existent customer service and an extended return process. Also mentioned were inconsistent shipping times with different orders. Overall, the positive reviews far outweighed the negatives. Here are the following ratings: 

  • TrustPilot – 4.5 / 5 (35,813 ratings) 
  • SiteJabber – 3.54 / 5 (928 ratings) 
  • GlassDoor – 4 / 5 (333 ratings) 

Ssense offers price protection on all merchandise. They have a price match guarantee valid for two weeks from the purchase date. They also guarantee the authenticity of everything sold on their site by purchasing from reputable brands and boutiques. If there is an issue with a purchased product, Ssense offers a 30-day return policy – apart from final sale items. Scam reports are virtually non-existent, and the vast majority of reports are positive. 

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Ssense Shipping Info 

Ssense offers free shipping to over 150 countries with the majority of orders. The average ship time is 3-4 days after Processing, which generally takes two days. For restricted product orders, shipping is $15 with the same 3-4 day time frame. Tracking information is available on all orders

placed. Once shipped, the buyer receives an email with the shipment tracking information. It takes approximately one day for all data to process and become available to view. 

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Does Ssense Have Good Customer Service? 

Ssense offers customer service 24 hours a day, seven days a week. Customers can use the toll-free customer care number, with options in English and French, or email if they prefer physical correspondence. Customer reviews have pointed to the customer service at Ssense as their biggest complaint. Many state slow replies and, in some instances, no replies at all. Calling the toll-free number appears to have more success cases than email, and the representatives are generally caring and helpful. Ssense tracks customer reviews on independent sites and responds when they see a negative response. They try to accommodate the customer’s concern, going as far as issuing a response with specific knowledge of that customer’s case and progress. 

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How To Cancel An Order On Ssense 

Ssense allows order cancellations as long as the item has not been readied for shipping or shipped. Canceling an order is easy; Customers simply choose order history in their account tab, click modify on the desired transaction and fill out the contact form for customer service. 

Does Ssense Have Promo/ Discount Codes? 

Ssense offers promo and discount codes from time to time for returning customers. They also have a standing code “SHOP10” that customers can use. To receive promotions when they are released, Ssense recommends subscribing to its newsletter. 

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Does Ssense Have A Return Policy? 

Ssense has a pretty straightforward return policy. Customers have 14 days from the delivery date to request a return. After receiving approval from customer service, the customer must ship the item with a tracking number back to Ssense. Once received, items are inspected, and if cleared, a refund is issued within five business days. Certain restrictions apply on select items, such as: 

  • Intimate apparel and swimwear must have the hygienic strip attached 
  • Merchandise must remain in original condition, with tags attached 
  • Footwear must include the original box

Original shipping fees are not refunded. All refunds are credited to the original form of payment. 

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Ssense Payment Methods 

Ssense offers a variety of different payment methods, including: 

  • Visa 
  • Mastercard 
  • Paypal 
  • Alipay (excluding customers in Australia, Canada, Hong Kong, and Japan) 

Payments accepted on the website and the mobile app—only one form of payment per transaction. 

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The Pros And Cons Of Ssense 

As with any site, there are pros and cons of shopping through Ssense. A few examples are: 

Pros 

  • Customers can find great deals on luxury products 
  • Unique and trendy clothing from up and coming designers 
  • Interactive social media experience 

Cons 

  • Possibly problematic customer service 
  • Inability to try the merchandise on before purchasing 
  • A large number of available products may overwhelm some customers Ssense Careers 

Employees of Ssense give it a 3.1 / 5 review on Indeed. Overall, most employees agreed the company was productive and primarily positive, but the number one complaint was a stressful work environment. The second most recorded complaint regarded management style. Ssense offers its employees discounts on available merchandise as well as comprehensive group insurance. There are currently over 240 job openings at Ssense, and being hired does not seem particularly difficult.

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Best Ssense Alternatives 

Although Ssense is a well-known and established site, there are alternatives for those who want to compare or see what another site offers. Some include: 

  • MyTheresa 
  • Lyst 
  • Farfetch 

These sites all offer an array of luxury brands all in one place. 

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Additional FAQ’s 

Buying from an online retailer can make finding my correct fit difficult. How does Ssense assist the buyer with sizing? 

Ssense uses three ways to ensure the customer can make the right choice when choosing their size: 

  • Size conversion charts to assist with matching international sizes 
  • Measurements that are specific to each product (pant width, sleeve length, etc.) – Sizes models are wearing in pictures, as well as their measurements 

I’m interested in purchasing a garment in a fabric I’ve never worn before. Does Ssense provide care instructions? 

Yes! Ssense offers a comprehensive cleaning care guide for many different fabric types on its website. 

I would like to use a personal shopper. Does Ssense offer one? 

Yes! For highly engaged and interactive clients, Ssense will send an invitation to use its personal shopper. This is an exclusive service and includes the following perks: 

  • One on one dedicated assistant 
  • Exclusive early access when new collections arrive 
  • Concierge services
  • A personal stylist 
  • Exclusive access to private and invitation-only events 

What community or environmental projects is Ssense involved in? 

Ssense is involved in many different outreach programs. These include teaching coding to kids and working with local businesses and organizations that support women and youth. Ssense also uses packaging made from recycled materials and promotes sustainable transportation methods. 

Does Ssense have an affiliate program? 

Yes, Ssense has an active affiliate program. Ssense uses blogs, influencers, and high fashion websites to partner with to promote its site. The program is free to join, and if accepted, the affiliate partner will enjoy many benefits, including a high commission rate.