Is Tillys worth it? Tillys is a genuine well-established clothing website with a strong social media presence. The company claims it offers excellent service and a great shopping experience to customers and that its customer service team is available and always on standby to address any issues with orders via phone, email, or live chat. Unfortunately, Tillys’ customer reviews say otherwise. In fact, the company enjoys very terrible ratings across various review sites; hence, you should be careful when using this service.
Tillys is an American retail clothing company that sells an assortment of branded apparel, accessories, shoes, backpacks, and more. The company sells heavily-discounted items, has a Rewards Program where users can earn points, and offers students discounts on purchases. However, is Tillys authentic? Can you trust them despite the numerous negative reviews across various review sites? Please keep reading to find out more about Tillys and whether they are worth your time and money.
Table of Contents
- Tillys company information
- What is Tillys?
- Is Tillys legal and safe or a scam?
- Is Tillys reliable and trustworthy?
- The pros and cons of Tillys
- How does Tillys make money?
- Best Tillys alternatives
- FAQs
Tillys company information
| Official Website: | https://www.tillys.com/ |
| Headquarters Location: | Irvine, California, United States |
| Founded: | 1982 |
| Industry: | Fashion, Retail |
| Ownership: | Edmond Thomas (CEO), Hezy Shaked, Tilly Levine (founders) |
| Contact: | (866) 484-5597, customerservice@tillys.com |
| Trust Score: | Low |
| Social Media: | Facebook, Instagram, Pinterest, Twitter, YouTube |
What is Tillys?
Tillys is a well-established US-based clothing store headquartered in Irvine, California and currently operates 246 total stores across 33 states in the United States, in addition to its website. Its focus is on casual clothing, footwear, and accessories aimed at young adults, and it also provides clothing for girls and boys. They equally offer branded clothing and have a pop-culture section on their website with apparel related to popular TV shows and films.
The site boasts discounts and fast shipping and accepts all major credit cards. They also promote strong social responsibility and invest in schools and universities.
Although it is a legitimate website, due to its fast-fashion style, prompt shipping, and, in some cases, next-day delivery, it can be hard to live up to this promise. Numerous reviews highlight items not arriving on time, sizing not being accurate, difficulty obtaining refunds, and a poor experience with the customer service team.
Is Tillys legal and safe or a scam?
Tilly’s website is safe to access and has a secure connection on both Microsoft Edge and Google Chrome. When searching for the website through Google Chrome, it appears at the top of the search results, and McAfee web advisor also confirms that the site is safe to use. Tilly’s site security certificate is valid and confirms that any payments made on the website are secure and cannot be intercepted.
As the site is secure and the company is legitimate and well-established, we felt safe using the website and could find no evidence that this was a scam. It also has a lot of reviews and feedback to verify its legitimacy.
Tilly’s domain registration was created 24 years ago. There is only one website for Tilly’s clothing, which is their genuine website. The website also has a detailed Privacy Policy telling the customer how their data is used and stored. It also has contact details to enable customers to request the deletion of their data or ask any questions they may have about their data.
Is Tillys reliable and trustworthy?
Unfortunately, Tilly’s overall web ratings are low and overwhelmingly negative. They are rated as bad on Trustpilot, with an overall rating of only 1.9 out of 123 reviews. On their Facebook page, they have received 1.6 stars out of 5 based on the opinion of 107 people. Sitejabber rates them 1.71 stars out of 5 from 282 reviews.
These reviews don’t speak well for the company, and they indicate that most customers are generally dissatisfied with their purchases. Most dissatisfied customers mention customer service, gift cards, and business days problems.
Tillys offers a return and refund policy as long as the items are returned within 60 days of purchase in their original condition. The original cost of shipping is, however, non-refundable.
There are no scam reports for the Tillys website. Scam Detector confirms that the website is not fraudulent but goes on to advise that customers should always exercise caution with any website.
Tillys customer service contact details are stated on their website. They can be contacted via phone, email, or live chat, and they also list the customer service operating hours. They can also be contacted via their social media channels. However, their negative reviews often cite various issues with customer service, most claiming they are unreliable, dishonest, and severely lacking.
The pros and cons of Tillys
Pros:
- Affordable
- Branded items available
- Easy to navigate website
- Good range of clothing and accessories
- Flexible payment options
- Offers reward points
Cons:
- Poor customer trust score
- Poor customer service score
- Difficult to obtain refunds
- Unreliable sizing guides
- Issues with placing orders on the website
How does Tillys make money?
According to Pipe Candy, in 2021, Tillys had an estimated web sales of $250-$500 million over the last 12 months. Their estimated monthly order volume is 10,000-50,000. According to Similar Web, they also had 3.7 million website visits in January.
The market for young adults and kids’ apparel is highly competitive, with a lot of rival apparel outlets out there. However, Tillys is well established and has a wide range of clothing and accessories to offer. They also offer Afterpay, which is a flexible payment option to spread the cost; this attracts more business to the site.
Best Tillys alternatives
Although Tillys is a genuine and well-established apparel company with a wide range of clothing and accessories, we understand that a low customer trust score can be a huge turn-off. So, if you’re not convinced, we have listed some suitable alternatives that you may like to check out:
FAQs
How do I check that the Tillys website is legit?
Always exercise caution when accessing any website, and feel free to do your own research. Upon visiting a website, always check that the site certificate is authentic by clicking on the padlock by the URL address. It will automatically show as being locked if the site is safe. You can also google the company and check for a green tick next to the search result. For Tillys, ensure you only log in using the official website link at https://www.tillys.com/.
How do I know the reviews for Tillys are genuine?
When searching for reviews, always look across different review sites to get a more balanced opinion. Always remember that even reputable and popular companies can still attract negative feedback.
Is it safe to purchase through the Tilly website?
In short, yes. Tillys uses the latest encryption technology with Secure Sockets Layer (SSL) to help secure your details. All payment information is encrypted using a secure server, providing maximum security.
Are links to other sites on Tillys safe to click?
Tillys states that any links to other websites on their site are not under their control. Therefore, they and their third-party service providers are not responsible for any content or actions arising from a customer accessing the external links.
Does Tillys have a code of ethics?
Yes. Tillys has a section on its website that provides details about its code of business conduct and ethics. You can read their code of conduct in full here.
How is Tillys able to sell clothing so cheaply?
Tillys manufactures its items at low cost; hence, making it possible for it to sell clothing and accessories at cheaper prices, while still making profits.