Choosing a platform to manage your customer relationships is important for running a business. Every business grows exponentially as a result of customer feedback. However, such expansion is reserved for those who maximize their customer data, which we can work with.
CRM platforms allow for a more in-depth understanding of customers and a better customer experience when interacting with your business. Appian and Salesforce are brimming with apps that always reveal accurate customer data. The nature of your business and your personal preferences will determine which of these two you choose.
Main Differences between Appian vs Salesforce summarized.
The comparison table below compares Appian and Salesforce.
| Appian | Salesforce |
| It is a low-code CRM automation platform | It is a cloud-based CRM platform. |
| It builds and collaborates with other apps to enhance communication. | It collaborates with Slack to enhance customers’ communication reach. |
| It has an awesome user interface | Integration of third-party and add-on options it offers. |
| It instantly detects and resolves bugs | It has a secure storage system |
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Appian vs Salesforce: Features & Capabilities.
Appian and Salesforce are designed to help businesses thrive by providing a centralized platform for their teams to meet with sufficient customer data. Furthermore, these platforms help the organization distribute real-time information to all team members. This information and data are required by the marketing, sales, commerce, service, and IT departments because they are what will drive the company’s success.
These software-only had a few specific features that set them apart from competitors and the ability to perform some operations with glitches. Some of these features and capabilities are as follows:
Appian Features:
- Digital Process Automation (DPA)
- Robotic Process Automation (RPA)
- Low-Code Development Platforms
- Business Process Management
- Process Mining
- Genesys AppFoundry Marketplace
- Robotic Process Automation
- Digital Process Automation
- Real-time management tools
- Task and Time management
- Social collaboration
- Predictive analytic and Dynamic reporting
Capabilities:
- It helps the team with a workable marketing strategy
- It enhances team bonding via communication
- Real-time task timing
- Alert and notification in appropriate quarters
- Quick creation and integration of needed tools.
- Secure and backup data
- It has a built-in capacity for enterprise mobility
- It can process complex event
- It has a user-friendly interface
Salesforce Features:
- Sales Analytics,
- Customer Relationship Management (CRM)
- Sales Platforms
- App Builder
- Drag-and-Drop Function
- Components Library
- App Exchange Access
- UI Library
- CSS Framework
- Cloud-based storage
- Slack integration
Capabilities:
- Limitless storage
- It helps to analyze data
- It monitors project progress
- The integration and extension with other apps work flawlessly.
- Mobile and desktop auto-compatibility
- Tutorial video
- It supports Android and iPhone apps
- Integration of third party app
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Appian vs Salesforce: Pricing
The cost of this software varies depending on the plan to which you subscribe. These plans had varying features (the higher the price, the better the features), i.e., each package had varying capabilities.
However, some packages have custom pricing, particularly Appian’s pricing. You can only find out the price by contacting them through their website. The introduction of custom prices is due to some corporations with large teams. This software is ideal for companies with a large customer base and consistent feedback.
Appian Pricing:
- Application plan: $75 per month
- Enterprise plan: $150 per month
- Platform plan: custom price
- Unlimited plan: custom price
Salesforce Pricing:
- Essential – $25 per month
- Professional – $75 per month
- Enterprise – $150 per month
- Unlimited – $300 per month
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Reasons to choose Appian over Salesforce.
Appian is a CRM automation platform that was designed with unique features. It was created with the user in mind; it is sleek software with a user-friendly interface that runs smoothly on Web-based, Apple Store, and Google Play apps.
Additionally, communication is required for an organization’s adequacy; Appian was designed with the ability to help employees socially interact with one another while keeping real-time tracking of the undergoing project. On the other hand, Appian can create instant apps and quickly integrate tools as needed.
Reasons to choose Salesforce over Appian.
Without a doubt, Salesforce is a high-end customer relationship management (CRM) platform that aids in the growth of businesses. The integration of necessary tools, all centralized, makes the platform a little complex to provide the best user experience possible (UX).
As the name implies, Salesforce software provides a sales platform that drives sales quickly with its inherent ability to process sales in no time, resulting in an elaborate report. It is also worth noting its social collaboration with Slack, a social platform where teams collaborate to achieve a common goal. You can communicate and share ideas about a project individually and collectively to find a better way to move the company forward.
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The Similarities between Appian and Salesforce
They are similar in several ways, making them ideal for any business looking to scale by focusing more on customer service. Except for Appian, where some of the plan prices are customized, this two software operate at the same pricing rate. They also process information and generate useful data. Appian and Salesforce are trustworthy platforms for your data; their software includes end-to-end encryption.
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Appian and Salesforce Alternatives
Appian Alternatives:
- UiPath RPA – it helps organizations to build Robotic Process Automation with no coding
- Kissflow – the only Workflow Software and Business Process Management Tool designed specifically for Google Apps.
- Pega – it’s a Low-code development platform that is well known for its digital process automation.
- ProcessMaker – it rapidly designs and deploys solutions to complex workflow problems in hours.
Salesforce Alternatives:
- Activecampaign – Its SaaS platform enables businesses to improve user experience.
- HubSpot Sales Hub – it’s an easy-to-use, powerful sales hub.
- Freshsales – is a centralized CRM platform that easily helps users attend to customers.
- Nutshell – is a CRM software that helps small businesses thrive by reducing distractions.
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Appian vs. Salesforce: Final Verdict
Both pieces of software are fantastic and will help any organization increase sales by better understanding their customers. They have advanced features unique to each software and are known to solve a wide range of business issues.
When deciding which software packages are best for you, keep your company’s needs and size. You must be confident in the software’s capability; it must be capable of hosting your company’s size, facilitating collaboration, and driving sales. Yes, Customer Relationship Management (CRM) increases organizational sales and profits by analyzing customer feedback.
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FAQ
What makes Appian Special?
Appian includes business process management (BPM) and Robotic Process Automation (RPA). These programs help operations management improve corporate performance by managing and optimizing a company’s business processes. It connects people, applications, and people to people to automate, execute, and monitor business processes from start to finish.
Can I transfer data from Appian to Salesforce?
Yes, easily transfer or fetch data from Appian to Salesforce and vice versa. You can retrieve and work on this data using any software interface and update it in their cloud storage. Contact the software support team if the problem persists.
Are both software secure?
Both software is built with integrity, and they both use end-to-end encryption to ensure the authenticity and privacy of your data. They also provide unlimited cloud storage, which you can access at any time and from any location. With this software, you can always connect with your customers and meet their needs regardless of the location.
How can this software help businesses grow?
Yes, by increasing sales, this software will alter your company’s financial narrative. This software’s core function is to connect you with your customers, who will provide feedback on which you will work to create innovative products and services.
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