With e-commerce, emphasis has to be placed on how fast customers or clients can request assistance or information and how fast they get replies. In every sector they make use of online resources, this ability is top searched but it is required more in eCommerce.
In eCommerce, a reliable live chat not only increases sales but also increases the customer’s loyalty. This is why using the best live chat software should be a top priority. In this post, some of the best available software are outlined.
BEST 7 E-COMMERCE LIVE CHAT SOFTWARE.
- Tawk.To– Best E-Commerce Live Chat Software For Tracking Site Visitors
- Chatra – Best E-Commerce Live Chat Software For Real-Time Communication
- Tidio Chat– Best E-Commerce Live Chat Software For User Interface Compatibility
- Olark– Best E-Commerce Live Chat Software For Optimum Data Collection
- Reamaze – Best E-Commerce Live Chat Software For Managing Customer Communication
- Delight Chat– Best E-Commerce Live Chat Software For WhatsApp Integration And Queries
- Jivo Chat– Best E-Commerce Live Chat Software For Daily Activity Report
1. Tawk.To – Best E-Commerce Live Chat Software for Tracking Site Visitors
PRICING: Sign up is Free. Continuation is Free but with additional optional costs.
Tawk.to is without a doubt one of the best there is and this is not only because it offers a chance to talk to clients without having to pay for it. It is because of the amazing features it offers as well as its interactive user interface.
Key Features
- 45+ Languages
- Video + Voice (Add-on)
- Agent to Agent Messaging
- Screen Sharing
- Geo IP Tracking
- Engagement Tracking
- File Transfer
- Secure Encryption
- In-Chat Payments
- Automated Translation
Reasons to Buy
- It is a free and easy way to connect and know the mind of your customers.
- You can see customers’ activity and interest through the statistics given by the Tawk.to on which pages they spend more time.
- Compatible with Web browsers, iOS devices, Windows Devices, macOS
Reasons to Avoid
- While the basic functions are free, add-ons for removing branding and Video + Voice + Screensharing are a bit pricy!
» MORE: Benefits Of Livechat Software
2. Chatra – Best E-Commerce Live Chat Software for Real-Time Communication
PRICING: Basic plan is Free forever, $17 and $23 for the essential plan and pro plan respectively.
While Chatra helps you speak with your customers, it remotely helps monitor visitors’ current and past browsing history on your site as well as their location. This gives a chance to make greeting them with personal messages effective. All of this is to help boost sales and allow the available chatbots to do routine work.
Key Features
- Online and offline chat widgets
- Intelligent chat bot
- Form & lead capture bot
- Targeted messages & triggers
- Chat notes
- Saved replies
- Team chats
- Screen Sharing
- Data Export
- Integrations (WordPress, Shopify, WooCommerce, Ecwid, Slack, etc.)
Reasons to Buy
- Chatra offers a 10-day free period for the Pro and Essential plan and does not require imputing a credit card first.
- It allows integration with other essential software to ensure ease of sale.
Reasons to Avoid
- Sometimes, the email integration releases emails that end up in the spam folder.
» MORE: Livechat Software Purchase
3. Tidio Chat – Best E-Commerce Live Chat Software for User Interface Compatibility
PRICING: Starter – $32.50. Team – $65.83. Scale – $332.50. All of which are billed annually.
The sale point of Tidio live chat is the ease of use. It is relatively easy to purchase and implement than most live chat software. Amongst all its features, the most admired is the Pop-up Chat which reduces the wait time for customers’ responses.
Key Features
- Automated Responses
- Automated Routing
- CRM
- Chatbot
- Contextual Guidance
- Customer Surveys
- Feedback Management
- Geotargeting
- Interaction Tracking
- Natural Language Processing
- Query Suggestions
- Reporting/Analytics
- Transfers/Routing
Reasons to Buy
- There is a free plan to use. Although, not all Tidio features might be available.
- Allows great integration with other software.
Reasons to Avoid
- Absence of a post-chat survey to document customers’ views of the conversation.
» MORE: Working Principle Of Livechat
4. Olark– Best E-Commerce Live Chat Software for Optimum Data Collection
PRICING: $29 per month as well as a free trial.
Listen to your customers. Learn from the words they speak. And, improve the quality of service or complaints on products and services rendered. These actions precede the creation and usefulness of the Olark live chat. This software is specifically useful to small teams and some large teams.
Key Features
- Unlimited chat history
- Customizable chatbox
- Comprehensive data security
- Advanced reporting
- Advanced privacy features
- Real-time reporting
- Agent groups
- Targeted chat
- Convenient integrations
Reasons to Buy
- When used for as long as two years it helps save 35% using the 2-year commitment plan.
- The unlimited chat history makes it possible to reach out to as many customers as possible without accruing more costs.
Reasons to Avoid
- It does not support the use of image-sharing options.
- It is not a great pick if more than one agent exists because only one user can be logged on to the agent at any given time.
» MORE: Websites Livechat Software
5. Reamaze – Best E-Commerce Live Chat Software for Managing Customer Communication
PRICING: Basic plan begins at $29 per team member for a month and a Starter Plan of $59 allows up to 500 conversations for all team members, for a month.
Reamaze software offers its users all of the basics to live chat and more! It not only helps analyze customers’ interests but also gives a basic report on the client and possible interests based on past searches and activities on the sure.
Key Features
- Peek (Live Screensharing)
- In-Chat Video Calls
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Status Page
- Live Chat
- Website Integration
- Chatbots
- Cues (Proactive Messages)
Reasons to Buy
- A 14-day free trial even without requesting credit card details.
- It provides three instant chatbots that direct customers to the exact issues they might be having using a website. The Hello bot, the Order bot, and the FAQ bot.
Reasons to Avoid
- Certain key features like live screen sharing are not available to the basic plan.
» MORE: Small Business Livechat Software
6. Delight Chat – Best E-Commerce Live Chat Software For WhatsApp Integration And Queries
PRICING: Three plans, Startup, Scale, and Growth. Ranging from $29, $99, and $249 per month.
The main catch of using the Delight live chat software boils down to how the programmers have skilfully integrated WhatsApp marketing into its marketing management. Usually, this is not the case and expectedly it is what makes it stand out from others.
Key Features
- Analytics & Reports
- Automated Replies
- Self-Service Widget
- Success Manager
- Unlimited Team Members
- Shopify Integration
- WhatsApp API
- Email Inbox
- Instagram (DMs and Comments)
- Facebook (Messenger and Comments)
- Live Chat
Reasons to Buy
- The automated replies give a better chance of replying to all customers. Hence less time is spent on sales.
- It allows users to test run its efficiency for free before having to commit to using the software.
- The software has mobile device compatible applications. iOS and Android.
Reasons to Avoid
- Each plan incurs extra cost once the ticket limit and contact limit have been crossed.
» MORE: Best Laravel eCommerce Packages
7. Jivo Chat – Best E-Commerce Live Chat Software for Daily Activity Report
PRICING: Buying price is calculated by the number of agents at $29 per month for each.
When you have services or products to offer, the one thing that resonates is how to get to the level of your prospective clients. Jivo Chat thrives to achieve that. It gives customers or visitors to talk to you anywhere at any time. This means they get to ask questions on live chat from any of their preferred application.
Key Features:
- CRM Integration
- Detailed Visitor Info
- Real-Time Visitor Monitor
- Email Chat Transcript
- File Transfer
- Service Quality Rating
- Translator
- Offline Lead Generator
- Call Back
- GeoIP Regions.
Reasons to Buy
- The user interface makes talking to clients stress-free and exciting.
- You get to connect on an array of platforms.
- There is a free plan.
Reasons to Avoid
- Asides from the initial monthly payment, VAT is separately included.
- The Free plan is far from being effective as it lacks gravely in open features.
» MORE: Definition, Types, & Leading Platforms of Ecommerce SaaS