Most of us thought landlines were a thing of the past until the pandemic threw us a curveball. These last few years have shown us how unpredictable life can be. And with more people working from home, it’s important that we are prepared for all possibilities. While many companies have gone through a digital transformation enabling their workers to communicate through online platforms, some still require the use of more generic modes of communication. A VoIP phone service for home is a great, cost-effective way to stay in touch with your company as opposed to a traditional landline. It’s also much more reliable since all calls are connected through the internet.
We’ve compiled a list of the top 9 best VoIP phone service for home available on the market right now along with the pros and cons for each to help you choose one that is best suited for your needs.
Top 9 VoIP Phone Service for Home
- Ooma Office – Best for small businesses
- Dialpad – Best for remote workers
- RingCentral – Best value for money
- GoToConnect – Best range of phone service features
- Grasshopper – Best for affordability
- Nextiva – Best for single-platform VoIP streamlining
- AT&T Business – Best for businesses that use legacy systems
- Microsoft Teams Phone – Best for companies that already use Microsoft Teams
- OnSIP – Best for ease of use
1. Ooma Office – Best for small businesses
Pricing: With Ooma Office, you’ll only pay for what you use. Ooma Office’s base price is $19.95/user/month and office pro is $24.95/user/month. User extensions, local phone numbers, conference bridge, toll-free calling and other features are available for extra fees.
Ooma Office is an especially great tool for small businesses with remote workers. While the VoIP service doesn’t have some of the more fancy features other services offer, it still has a great range of features and useful tools for a reasonable price. Some of these features include a mobile app, virtual receptionist, call-forwarding, voicemail transcription, and conferencing tools. If you’re a small business owner, then this is definitely a great service to consider since it’s easy to use and very affordable.
| Pros | Cons |
| Easy to use | Shortage of integrated productivity features |
| Competitive monthly pricing | No call duration tracker |
| No contract is required | Limited messaging options |
| Analog phone support | – |
| No client installation required | – |
| Flexible contract | – |
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2. Dialpad – Best for remote workers
Pricing: Dialpad’s Standard plan is $15/user/month and the Pro plan is $25/user/month. For Enterprise pricing, please contact Dialpad via their website. Dialpad’s service comes with a 14-day free trial.
While some companies are bringing their workers back to the office, others have chosen to continue letting workers work remotely. If you’re trying to improve communication among your remote workers, Dialpad is a great option to consider! Dialpad can help you increase employee productivity through cloud calling and AI that works on computer, mobile and corded phones. It’s also very easy to set up and use. Some useful features include unlimited calling, real-time transcription, group messaging, and reporting tools.
| Pros | Cons |
| Free video conferencing | Lacks large meeting capacity |
| Voicemail transcription | Analytics report lacks call quality information |
| AI-powered call transcription | – |
| Geographic call routing feature | – |
| Unlimited video recordings | – |
| Local number support in 50+ countries | – |
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3. RingCentral – Best value for money
Pricing: RingCentral’s most popular plan is $17.99/user/month. Their fax + phone + video plan, or RingCentral MVP is $37/user/month. You can also try RingCentral for free for 7 days.
Over 300,000 businesses use RingCentral, including Subway and BMW. RingCentral has a great set of internal collaboration tools and it supports many desktop phones. The service’s softphone apps available on macOS, iOS, Android, and Windows make deployment super easy. Useful features include video/audio conferencing, unlimited business SMS, cloud PBX, extensions, call reports, and toll-free and local numbers. The solution also integrates with Google and Salesforce, among others.
| Pros | Cons |
| Great video conferencing feature | Report customization is limited |
| Transcription and call analysis is AI-backed | Limited IVR options |
| AI-powered call transcription | Learning curve |
| Great collaboration capabilities | – |
| Large set of add-on apps | – |
| Strong call routing feature | – |
| Unlimited storage | – |
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4. GoToConnect – Best range of phone service features
Pricing: GoToConnect’s Basic plan is $22/user/month, the Standard plan is $26/user/month, and the Premium plan is $39/user/month.
GoToConnect’s wide range of features is what makes this service so great. These features include custom call routing, time-based routing, geolocation routing, cloud conferencing, custom queue hold messages and music, unlimited domestic usage, number porting, and toll-free numbers, among others. GoToConnect has a great email and call support service to help you if any technical problems come up. With GoToConnect, you’ll be charged based on how many employees your business has, not based on the number of features you may want to add.
| Pros | Cons |
| CRM integration | Third-party integrations are somewhat limited |
| Video conferencing included in all plans | No cloud storage |
| Integrates with 180+ desk phones and devices | – |
| Easy to use | – |
| Intuitive mobile application | – |
| Advanced dial plan editor | – |
| End-to-end encryption | – |
| Excellent customer support | – |
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5. Grasshopper – Best for affordability
Pricing: Grasshopper’s Solo plan is $26/month for 1 phone number and 3 extensions, the Partner plan is $44/month for 3 phone numbers and 6 extensions, and the small business plan is $80/month for 5 phone numbers and unlimited extensions.
Grasshopper is a very affordable solution, especially for freelancers and small businesses. Users can communicate via web, phone, or through Grasshopper’s app. The service also comes with more than 100 useful features and is very easy to set up. Some of those features include virtual faxing, a virtual receptionist, custom greetings, incoming call control, voicemail, call reporting, and business extensions.
| Pros | Cons |
| Setup is fast and easy | Lacks built-in support for large companies |
| Competitive cost | Limited integrations |
| Wide range of useful features | – |
| Geographic call routing feature | – |
| Cost-effective plans | – |
| 99.99 percent uptime | – |
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6. Nextiva – Best for single-platform VoIP streamlining
Pricing: Nextiva offers four different packages at varying costs. The Essential plan is $18.95/user/month, the Professional plan is $22.95/user/month, the Enterprise plan is $32.95/user/month and the Ultimate plan is $54.95/user/month. You can also try Nextiva for free for 7 days.
Nextiva is a reliable, feature-rich service. This solution is great for companies with large call volumes because it’s easy to use and has great functionality. Nextiva offers advanced call and queue management, customer self-service, automated multichannel customer support, call recording, call routing, IVR, and reporting. Integrations with Zendesk, Salesforce, and others are also available.
| Pros | Cons |
| Responsive customer support | Onboarding process is pretty long |
| Additional business functionality tools | No screen sharing |
| Vast set of features | Some features not offered in low-cost plans |
| Excellent scalability | – |
| Easy to use | – |
| CRM software integration | – |
| Desktop and mobile app | – |
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7. AT&T Business – Best for businesses that use legacy systems
Pricing: AT&T doesn’t advertise plans or pricing, so give them a call to discuss what plan is best for you.
If your business is already using legacy systems, then this is the way to go. AT&T continuously develops its services to provide the latest features. The service integrates with over 30 services such as Webex, Microsoft Outlook and Salesforce. The service is cloud-based and it includes useful features as well as great call quality. If you already have an existing phone or internet AT&T plan, then it’ll be very easy to add AT&T’s VoIP service to it.
| Pros | Cons |
| Great feature list | Only available for those with existing AT&T plans |
| Desk phones and external legacy PBX hardware support | No online pricing information |
| Access to legacy PSTN | System is complex |
| Great call quality | Learning curve |
| Excellent feature list | – |
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8. Microsoft Teams Phone – Best for companies that already use Microsoft Teams
Pricing: You can try Microsoft Teams Phone for free for one month. Microsoft Teams Phone costs $15/user/month and it requires a Microsoft 365 subscription.
Microsoft Teams Phone is a feature-rich service. By using Microsoft Teams Phone, you’ll have access to call forwarding and queues, transferring, auto attendants, call parking, call blocking, and office hours configurations. Microsoft Teams Phone integrates with Microsoft Teams, making it a wonderful choice for companies that already use Microsoft’s services.
| Pros | Cons |
| Integrates with Office 360 | Difficult to switch over if you’re not already using Microsoft’s services |
| Great desktop and mobile performance | Team phone systems features could use improvement |
| Flexible calling plans | – |
| Cost-effective when added to current Microsoft 360 subscription | – |
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9. OnSIP – Best for ease of use
Pricing: OnSIP unlimited is $18.95/user/month and the pay-as-you-go plan is $49.95/month/account.
If you’re trying to replace your old phone system, then OnSIP might be a great choice for you. OnSIP is sure to make working from home easy for you. Some key features include international calling, call groups, call center, collaboration tools, and softphone apps.
| Pros | Cons |
| Solid customer support | Occasional bugs |
| Great HD sound | Lacks robust video conferencing tools |
| Reliable | – |
| Swift and easy onboarding | – |
| Easy to use | – |
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