LiveChat is a promising solution to many businesses communication needs other than email and phone support.

The fact that live Chat has such a significant effect on online advertising and marketing is self-evident. It enables consumers to get immediate responses without having to leave the website.

An excellent live chat environment will significantly aid a customer’s purchasing decision. Adding a live chat service to the website would undoubtedly minimize cart abandonment, raise revenue, and improve conversion rates.

A negative live chat user encounter may have repercussions. You may lose revenue, consumers may have a negative opinion of your brand, you may overpay for the service.

You want to find a low-cost live chat app that is simple to use, integrates with WordPress, and has all of the features you need to increase your sales. But, without further ado, take a peek at our expert picks for the best live chat apps.

1. LiveChat

LiveChat is the most used live chat app on the market. Live chat app is a program that provides instant assistance and updates to customers. It functions as a real-time instant messenger where your customers can chat with you.

Customer questions can be answered quickly and easily via live chat support, increasing website conversion rates.

With their free LiveChat plugin for WordPress, it’s straightforward to set up and install.

On your computers, tablets, and smart devices, you and your agents will use LiveChat’s beautifully crafted live chat support software.

It means you can chat with clients without having to log into the WordPress dashboard. You should use survey forms before and during a live chat session to assess the performance of support and sales teams.

You can set up a workflow so that users can submit a help ticket directly from live Chat during the off-hours.

LiveChat connects with a wide range of other applications. These include common CRM apps like Hubspot, Google Analytics, Zendesk, and all of the top email marketing services, including MailChimp.

You will save time, and you will not have to manually type customer information into the other applications. The pace of LiveChat is perhaps its best attribute.

Features of Live Chat Software

What is the purpose of live chat software? This software package can perform a wide range of tasks for your website. The below are some of the most important aspects of live chat support software:

  • Proactive Chat

It offers a proactive chat function in which your operators start the Chat and provide immediate assistance to your website users.

It is an effective way to improve customer loyalty and commitment. It may provide a personalized message in the form of a screenshot or a short live chat window.

  • Visitor Tracking

This is a robust profiling tool that gives you a better understanding of your website’s visitors’ activities (who are also your potential clients).

It contains data such as the length of time a guest spends in the conversation, the agents’ total behavior, conversion monitoring, and transcript notes, among other things.

  • Chat Rating

Customers will give you feedback about their chat interactions with your officers. Customer feedback is invaluable for determining your service level and identifying places where you can increase customer satisfaction.

Pros

  • Immediate Access for Customers

Customers and prospective customers will get direct access to the employees by using live customer conversations.

If you have any inquiries about a product or a problem with a service, you can contact them straight away.

  • Efficient Use of Employee Time

Employees benefit from live customer chat because it saves them time. Staff can handle multiple chat calls at once rather than being dedicated to a single conference call for an infinite period.

Cons

  • May Feel Impersonal to Some Users

Some people, especially the elderly, tend to get customer service support on the phone. As a result, certain users can find live customer chat to be impersonal or even robotic.

Fortunately, picking the right sound will go a long way in making people feel like they’re having customized service through live customer talk.

» MORE: Tools for SaaS: Analytics, Live Chat, Monitoring, and More

2. Chatbot

Chatbots are the future of live chat apps because they allow you to interact with your customers all day long, throughout the week (24hours support).

ChatBot.com makes it simple for small companies to use the power of artificial intelligence (AI) chatbots to increase customer loyalty and expand their operations.

It comes with an easy-to-use drag-and-drop GUI for creating your ChatBot. They also have hundreds of ready-to-use models for a variety of sectors.

That makes it simple to create personalized communication scenarios and chat routing that are tailored to your company’s needs.

You may, for example, use the eCommerce bot template to guide consumers through the whole purchasing process. You will use the lead generation bot to boost your sales and schedule appointments.

Their sales bot template helps you to sell items directly from the chat window, which is a beneficial function for marketing on social media.

Customer support bots, restaurant bots, package monitoring bots, coffee shop bots, recruiting bots, and several others are among their bot models.

Chatbot models are one of the most vital features of this app because they help small companies compete on an equal footing.

Making chatbots used to be difficult for small businesses, but now it’s much more manageable.

Features of ChatBot

  • Achieving Conversational Maturity with Natural Language Understanding (NLU)

Previously, chatbots could only answer your questions using a predetermined algorithm. Chatbots have evolved since then, and with NLU features, a chatbot can now understand the meaning of a conversation. Even in any language if it’s available.

  • Chatbot Integration with CRM platforms

Chatbots are also capable of orchestrating workflows as they become more intelligent. Modern chatbots should be able to integrate with any CRM system seamlessly.

When chatbots can handle real-time customer relationship operations, they would solve more complicated challenges for customers more efficiently.

A CRM framework can improve workflows in a variety of ways, from manual backups to password improvements.

  • The Capability to Become Emotionally Intelligent

A chatbot’s emotional intelligence is essential. In today’s world, it’s a must-have feature for any AI-powered chatbot.

They should be able to analyze a customer’s personality characteristics and consider their language and emotion.

A chatbot must be entirely capable of setting the mood when engaging with the customer based on their emotional levels.

In this way, a chatbot can be prepared to provide users with a highly customized user interface.

Pros

  • Faster Customer Service

There’s no doubt that chatbots will save the team precious time. Since chatbots can be configured to respond to basic requests, your employees may concentrate on more complicated problems that your customers might be experiencing.

  • Constantly Available

One of the benefits of chatbots is that, unlike humans, they can respond to consumer requests at any time without incurring additional costs.

Your bot will answer customer questions immediately with 24/7 chat features, eliminating the need for them to contact your support team during business hours.

Cons

  • Don’t Understand Natural Language

Bots have been in existence for a long while, but they also can’t replace human speech’s natural rhythm. Chatbots often misunderstand slang, misspellings, and sarcasm because they cannot change their vocabulary to match humans.

This means that chatbots can’t be used on public and intensely personal platforms like Facebook and Instagram. This causes a hiccup for the bot and prevents the customer from receiving the fast service they anticipated.

  • Not Personalized or Emotive

Bots would not react to customers with personalization or sentiment, which is a major turnoff for many customers.

Customers want their frustrations to be met with empathy, particularly when they have problems with a product or business.

If an interaction deviates from a predetermined direction, the bot would be unable to improvise and miss human contact, resulting in a bad customer experience.

» MORE: Live Chat Software for E-Commerce

3. Olark

Olark is a popular online business live chat solution. It’s simple to use, and it’s simple to integrate Olark into a WordPress account.

The process is as easy. Just copy the code snippet into your WordPress sidebar widget or kid theme.

If you don’t want to mess with javascript, there is also a free Olark Live Chat plugin that makes setup much more straightforward.

Olark integrates with a variety of other platforms, including Salesforce, Zendesk, Highrise, and others.

You can connect to Olark talk from almost any iOS or Android smartphone using third-party mobile applications, allowing you to chat with customers on the go.

Olark Software Features

  • Scheduling Agents
  • Management of Tasks
  • Option to Call Me
  • Branding that can be customized
  • Database with Knowledge
  • The form that can be completed offline
  • Persistent Conversation

Pros of Olark Software

Olark keeps chatting as straightforward as it can be. The user interface is easy to understand and use.

Shortcuts are useful. Olark makes it easy to build and save your personalized pre-written answers for faster and more practical help.

Cons of Olark Software

Screen-sharing is a feature that allows you to share your screen with others. This was previously described as a plus, and I meant it.

The problem is that it doesn’t always work the way it’s supposed to. That function could use a little more work to make it more reliable, in my opinion.

» MORE: Livechat Software Advantages

4. Pure Chat

Pure Chat is a live chat app that allows small businesses to engage website visitors via live Chat.

Pure Chat seeks to provide an efficient customer support approach by incorporating unlimited operators, unlimited chats, entire transcript history, and complete widget customization.

Pure Chat is another excellent option if you’re looking for free live chat software.

It allows you to quickly and conveniently add attractive live chat widgets to your websites. You’re also provided a free plan that allows you to add up to three operators and save an infinite amount of chat history.

It comes with smartphone applications so you can keep in touch with consumers on the go.

When you’re offline, your clients can send you email addresses, and a pre-chat form allows you to gather user details so you can contact them later.

Pure Chat Features

  • Scheduling of agents. Automated scheduling. Notifications are sent automatically.
  • Chat functionality is available. Reports on the Chat. Transcript of the conversation.
  • Contact details. Customize the chat widget to your liking—transcripts of previous chats.
  • App for mobile devices (iOS and Android) Type that can be completed offline.
  • Notifications via SMS. There is a search option.
  • Chats are unlimited (no chat limits). There are no restrictions on the number of operators.

Pros

  • Once the conversation has finished, you’ll have immediate access to the transcripts.
  • We have a second chance to bind Personal chat pages to give a copy to the customer.

Cons

  • It would be good if transcripts could be produced as a PDF or Word document rather than a.txt file.
  • We’re satisfied with the support, functionality, and ease of use, and there’s not much space for change.

» MORE: Where To Buy Livechat Software

5. Drift Software

Drift is a conversational marketing tool that blends the influence of live Chat with the automation of a chatbot to help you save time and convert more customers.

Drift works with both major CRM and email marketing platforms. Drift bot, anonymous visitor intelligence, account-based marketing, meeting scheduling, and more are only a few of the powerful features they provide.

Drift is not economical for small businesses, despite its many robust features.

Features of Drift Software

  • Enriched Information
  • Replies that have been saved
  • Meetings should be scheduled.
  • Fallback Email
  • Targeted Chat

Pros

  • Attracts the interest of site users
  • Routing is quite well treated.
  • It offers an intuitive user interface

Cons

  • It takes a long time for the back end to load.
  • There is no way to save the work automatically.
  • It took a long time to fix a technical issue.

» MORE: Working Principle Of Livechat

Conclusion

The best choice for your website is determined by the goals you want to achieve with live chats.

Specific options would serve best for customer service, while others are designed specifically for sales teams, as we’ve stated in the review.

Nevertheless, we believe the tools reviewed here are the best any business can depend on live chat support.