CRM (customer relationship management) plays a vital role in your marketing strategy. True to its name, this approach manages customer relationships by analysing data about their behaviour and preferences. CRMs pull all of this information from multiple online sources and platforms and consolidate it within a single, easy-to-use software. This helps give you a better understanding of how to increase leads, sales, and client retention by analysing the traffic and users you already have.
Wix, a well-known drag-and-drop website builder, has expanded its services to include CRM tools. However, since this was a recent change, many CRM services don’t support integration with Wix. This makes it much harder to implement a reliable CRM. To make this choice easier for you, we’ve put together a list of the top 7 best CRMs for Wix.
Top 7 Best CRMs for Wix
- HubSpot – Best Wix CRM for High-Income Businesses
- Zoho CRM – Best Wix CRM for Affordability
- Mailchimp – Best Wix CRM for Email Marketing
- vcita – Best Wix CRM for Small Businesses
- ClickDesk – Best Wix CRM for Voice Calling
- LiveAgent – Best Wix CRM for Live Chat Support
- Hotjar – Best Wix CRM for Customer Analysis
1. HubSpot – Best Wix CRM for High-Income Businesses
PRICING: $45/month on a yearly plan
If you have the budget for it, HubSpot is one of the most powerful CRM platforms currently out there. It’s loaded with every tool and feature you could possibly need regarding sales, content management, marketing, and customer service – and it all integrates seamlessly with Wix. Keep in mind that its advanced CRM capabilities are limited in the starter price tier, so while HubSpot is ideal for high-income companies, smaller businesses with lower budgets may want to look elsewhere.
KEY FEATURES:
- Stripe integration
- Live chat
- In-app call tracking
REASONS TO BUY:
- Offers a large number of free tools
- Free demo available
- Provides everything you need in one software
REASONS TO AVOID:
- Higher tiers are very expensive
- Slow account verification process
- Starter tier is limited
2. Zoho CRM – Best Wix CRM for Affordability
PRICING: $14/month on a yearly plan
While Zoho CRM doesn’t currently offer its own support for Wix integration, it’s still considered a top choice in this list because you can create a Wix extension yourself, if you have the ability. Zoho CRM makes it worth the extra effort by providing a full-fledged suite of tools at your disposal, including comprehensive automation capabilities to streamline your workflow, remote-ready collaboration, predictive sales and intelligence, and the ability to converse with clients in real-time across multiple channels. This is only a small handful of the features you can take advantage of with Zoho CRM, making it an ideal CRM option at a very low price.
KEY FEATURES:
- Sales Force Automation
- Canvas Design Studio
- Omnichannel
REASONS TO BUY:
- Free plan available
- Budget-friendly
- Comprehensive visitor insights
REASONS TO AVOID:
- Have to create a Wix extension yourself
3. Mailchimp – Best Wix CRM for Email Marketing
PRICING: $11/month
Mailchimp is perfect for businesses that need CRM marketing software that focuses on emails. Whether you’re building a new audience or already have an extensive contact list, Mailchimp perfectly integrates with Wix so you can connect, organize, and analyze customer data in just a few clicks. You can also use its audience dashboard so that you can gain a holistic view of your traffic by seeing common tags, recent growth sources, and customer lifetime values.
KEY FEATURES:
- Creative Assistant
- Mailchimp Domain
- Customer Journey Builder
REASONS TO BUY:
- Free plan available
- 15% discount for charities and nonprofits
- Two-factor authentication discount
REASONS TO AVOID:
- Free tier limited to 2,000 daily email sends
4. vcita – Best Wix CRM for Small Businesses
PRICING: $19/month on a yearly plan
For small businesses looking for an intuitive CRM focused on capturing leads with minimal effort, then vcita is a great option to consider. It automates your payment processes so that you never have to worry about chasing money or getting paid on time – an issue that many small businesses struggle with. Effortlessly integrate vcita’s scheduling and business calendars into Wix and be available 24/7 with its personalized self-service client portal. Unfortunately, the lowest-priced tier is not BAA and HIPAA compliant, so this is something to keep in mind when considering vcita for your CRM needs.
KEY FEATURES:
- Online lead capturing widget
- Secure client portal
- Online scheduling calendar
REASONS TO BUY:
- Accepts multiple payment integrations
- Designed for many types of industries
- Offers setup and installation services
- 14-day free trial
REASONS TO AVOID:
- Essentials price tier is not BAA and HIPAA compliant
- Lower tiers have limited customer support
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5. ClickDesk – Best Wix CRM for Voice Calling
PRICING: $14.99/month on a yearly plan
ClickDesk differs from other CRM services in that it supports audio and video calling for your customer support. This increases sales, retention, and customer confidence because they will remember the voice and face of the agent who helped them. As a result, this boosts the likelihood of them returning to your business. If you’re looking to gain an edge over the competition, ClickDesk is a great option that also plays well with Wix.
KEY FEATURES:
- Customizable widgets
- Video chat software
- Mobile app
REASONS TO BUY:
- Free plan available without a credit card
- Unlimited chats
- SSL security
REASONS TO AVOID:
- Free version limited to 30 chats
- Video chat only available on Pro tier or higher
6. LiveAgent – Best Wix CRM for Live Chat Support
PRICING: $15/month per agent
LiveAgent is one of the best choices out there if you’re looking for a high-performing, feature-rich live chat support platform. It offers a plethora of tools to help you build a great customer support system and increase client satisfaction and retention. LiveAgents offers features such as chat widgets, cloud phone support, and agent collision detection all within its powerful ticketing software. Seamlessly integrate LiveAgent’s live chat buttons to your Wix websites so that customers or prospects can access help across all of your platforms. Unfortunately, the lowest-priced tier doesn’t include Wix integration, but the next tier is still fairly affordable and does include it.
KEY FEATURES:
- Automated ticket distribution
- Hybrid ticket stream
- Custom roles
REASONS TO BUY:
- 14-day free trial without a credit card
- Free plan available
- White glove setup
- Excellent security protocols
REASONS TO AVOID:
- Lowest priced plan doesn’t include Wix integration
7. Hotjar – Best Wix CRM for Customer Analysis
PRICING: $31/month on a yearly plan
For businesses focusing on customer analysis, Hotjar offers fantastic observation and feedback tools that give you well-rounded insights into user behaviour on your website. Take advantage of its heatmap feature to visually see where users click, what elements capture their attention the most, and what elements they ignore. For even more in-depth analysis, their recording tools let you watch playbacks of visitors as their mouse scrolls, clicks, and moves. Then, implement a feedback box on your site so that users can directly rate and describe their site experience.
KEY FEATURES:
- Heatmaps
- Survey templates
- Recordings
REASONS TO BUY:
- Free plans available for Observe and Ask features
- Lets you extract highlights from recordings/heatmaps
- Unlimited team members
REASONS TO AVOID:
- Observe and Ask features are split into separate price plans
- Some Wix features not supported
References and Links
- https://www.wix.com/blog/2020/06/what-is-a-crm/
- https://sourceforge.net/software/crm/integrates-with-wix/
- https://smallbiztrends.com/2015/08/wix-crm-small-business.html#comments
- https://www.getapp.com/customer-management-software/crm/w/wix/
- https://www.hubspot.com/
- https://mailchimp.com/
- https://www.vcita.com/
- https://user.com/en/
- https://www.clickdesk.com/
- https://www.livechat.com/
- https://www.zoho.com/salesiq/
- https://www.liveagent.com/
- https://www.hotjar.com/
- https://beupify.com/
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