Upfront summary: Is Modlily worth it?
In most ways, yes, but it could still be a risk to shop their global store for fashion trends. Modlily provides affordable fashion from their online store at competitive pricing and will ship their products worldwide. It sounds like an easy choice to make when shopping for a new outfit, but some reviews seem to say that might not be the case.
Modlily may have cut corners on quality to maintain their popular pricing and customer service. Some customers claim their products arrived months after purchasing while others share that the product arrived on time and exactly as pictured.
Modlily customers seem to have a lot of varying opinions about their clothing products. Review the evidence for yourself, and decide if shopping at Modlily is worth a shot?
About The Company: Modlily
| Official Website | https://www.modlily.com/ |
| Company | HongKong Yuzhen E-Commerce Co., Limited |
| Location | Shanghai, China |
| Contact | service@modlily.com |
| Social Media | Facebook Instagram Pinterest |
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What is Modlily?
Modlily is a global online clothing company focused on selling fashion products at discounted prices. Their boutique sells a wide variety of items, such as swimwear, tops, dresses, bottoms, jewelry, and plus-size clothing. Modlily is an online shop based in China that ships its clothing worldwide to over 80 countries.
The company states its goals are fast and reliable customer service, competitive prices, and the latest fashion trends. Modlily meets these goals with its heavily discounted inventory and 24/7 online customer support but also seems to fall short by some customers’ accounts.
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Is Modlily legal and safe or a scam?
Overall, the website for Modlily (modlily.com) is generally a legal site. A registered HTTPS website indicates the site is encrypted to provide safe internet communication for site visitors. It has a validated SecureTrust certificate showing that Modlily is actively in Payment Card Industry (PCI) compliance. This certificate proves that Modlily has a data security system to protect customers’ information. Modlily claims on its site that through these security measures (HTTPS, Secure socket Layer (SSL) technology), customers’ information obtained through their website will remain private and secure. The company promises not to release data to unaffiliated third-party sites.
According to scamdetector.com, Modlily.com has a score of 84.8% trustworthiness. This website determines how likely a business is to scam its customers. An algorithm calculates the trustworthiness score based on five factors: Domain Creation Date, Website Popularity, Domain Blacklist Status, HTTPS Connection, and Proximity to Suspicious Websites. Upon research, no similar fake sites are pretending to be Modlily.com and scamming customers out of their business.
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Is Modlily reliable and trustworthy?
Overall Web Ratings
There are many reviews online about Modlily and its clothing company’s level of reliability and trustworthiness. Reviews on modlily.com, trustpilot.com, sitejabber.com, and scamguard.com typically indicate a positive experience with their products and customer service. Still, the verdict on the reliability and quality of Modlily seems to depend on where you read reviews.
On trustpilot.com, the rating is 4.4, with over half of the 4,000 reviews rated as excellent. Sitejabber.com ranks Modlily 3.8, with half of their 2,300 reviews “poor“ and the other half are “excellent“. Although when the reviews are only verified purchases, most of them are positive. This site describes that the reviews in 2021 have been 84% positive, which shows a significant improvement over previous years.
Despite the hundreds of positive reviews, the contents of the negative ones are still concerning. Customers should consider these concerns before deciding whether or not to purchase from Modlily. There is a pattern in the poorly rated reviews, that calls you to doubt the company’s legitimacy. The chief complaint is not receiving the product promptly or, in some cases, even at all.
Refund Policy
Modlily’s refund policy claims that if the customer is not 100% satisfied with their purchase, they have 30 days to request a return. The customer must pay a $9.99 return label shipping fee but will not receive a refund for the original shipping fee or insurance protection.
However, some feedback from customers says they only received a partial refund for purchases returned to Modlily. Other reviews state that despite multiple attempts at contacting the customer service department, they could not reach a team member and never received a refund. Some customers claim that they were only given store credit for the product instead of a full refund on their credit card.
Customer Support
Modlily provides 24/7 customer support through a live chat messenger with their support team in China. They do not offer customer support via telephone at this time. If issues persist, customers can submit a ticket by email at service@modlily.com, where they can attach images to show the support team any problems occurring on their end and attach them to their submission. Customers can also contact Modlily at the following address:
Room2087, #15-3 Building, 999 Ningqiao Road
Pudong, Shanghai, 201206, China (Not Return Address)
Company: HongKong Yuzhen E-Commerce Co., Limited
RM01, 21F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET, KOWLOON, HONGKONG
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The Pros and Cons of Modlily
Pros
- The Price: 90% of Modlily’s clothing items are under $40 at their original price. Their sales section on their website is extensive, with thousands of items at reduced prices and coupon codes of up to $36 off of your first purchase with Modlily.
- The Variety: They have an extensive selection of clothing items available in their online store. Their fashion pieces range from tops and bottoms to swimwear, dresses, jewelry, and accessories. Modlily has over 800 plus size fashion items to choose from, with their sizes ranging up to 6XL.
Cons
- Shipping Timeline: In most of the negative reviews, the customer‘s biggest concern was the length of shipping time. Some customers claimed the products took months to ship, did not have adequate tracking information, or, worst of all, never arrived. Although most of their reviews were relatively positive, most of the negative reviews discussed this issue. The risk of not receiving your order, calls into question the legitimacy of Modlily. Based on reviews, it seems like an unlikely issue, but there is still evidence that it is a possibility. Modlily’s unreliable shipping may deter customers regardless of others’ positive experiences.
- Quality Concerns: One of the company’s promises is that they source the highest quality materials for their products, but their low-cost pricing might indicate their claims are false. According to customer reviews, customers complained about the quality of materials used for their orders. Some said that the fashion items arrived looking different than the photos or were made out of less luxurious materials than they expected. Although not all feedback was negative in this area, it could be a possibility due to their low prices.
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How does Modlily make money?
Modlily appears to use various methods to make money, low-cost merchandise that they sold at an affordable price to ensure a quick turnaround in profit. They use online advertising to guarantee sales and utilize their current customer base to seek a wider audience through affiliate marketing and dropshipping programs. Although they offer substantial commissions of up to 16% for some programs, they still seem to be grossing revenue.
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Best Modlily Alternatives
Many other online fashion companies offer competitive pricing, allowing customers to purchase large quantities of clothing for a low price. If you are looking for alternatives to Modlily, these companies provide subtle differences to choose from:
- Rotita
- Chic Me
- Shein
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FAQ
Can you buy Modlily in a store?
No. Unfortunately, Modlily is only an online boutique. They do not have any storefronts in the US or China. All sales from Modlily must be made online, but shipping is available to over 80 countries. Items are shipped from warehouses across the globe but do not have any brick-and-mortar locations for their clothing.
How do you track an order?
Customers can track their orders on Modlily.com by selecting their “Track Order” tab and inputting their order number or tracking number after purchase. Their customer service has images of each step posted on their website to make it easier to track customers’ orders. If there are any issues with this process, Modlily requests submitting a ticket to their customer service department.
How do you cancel an order?
If you would like to cancel your order, Modlily requires you to submit a ticket to their customer support team. Only the Modlily support team can cancel your order and apply a full refund to your account.
How to choose a size?
Modlily provides a sizing reference on each product before check out. The diagram gives instructions on how to take your measurements. They list the measurements of each item as a reference when placing an order. Modlily provides the measurements of each clothing model shown in their photos to help customers determine which size to choose.
Are Modlily clothes true to size?
According to reviews submitted on Modlily.com and trustpilot.com, most customers state that their clothing is true to size. Some reviews say their clothing ran small, and in some cases, they needed to order a larger size.
Do you sell wholesale merchandise?
No. Modlily does not offer any wholesale merchandise. They boast that their already low prices are the cheapest they can afford to sell their products and therefore do not need wholesale prices.
Do you offer dropshipping?
Yes. Modlily has a dropshipping program that members can be a part of if they meet the guidelines of their program. It is free to use the dropshipping services. Depending on your member rating, a discount of 5% is available to all first-time members. Modlily’s website provides a detailed breakdown of their dropshipping program and how to apply here.
Do you have an affiliate program?
Yes. Modlily has an affiliate program for their online fashion store. Their affiliate program offers up to 16% commission rates, coupons, and extra bonuses for participating in their program. The program is linked here (https://www.modlily.com/channel-affiliate-a234.html), and customers can contact support through email at affiliate@modlily.com.