In every business, satisfying the customers is the utmost priority. To do that, you must get to know their thoughts and opinion about your product and your service and how they think you can improve it . This is where feedback comes in.
Feedback from clients helps a business to achieve numerous things. It gives business owners insight into what they can do to make their business better. Feedback from previous clients can also convince or prevent other customers to go or not go for that product or service.
Thankfully, technology has advanced enough that there are now various platforms by which one can easily get feedback from one’s clients. Two of these platforms are Monday.com and Salesforce.
Monday.com and Salesforce are some of the top platforms for getting feedback from clients. Both of these platforms mainly focus on the relationship between a company and its clients. They are interested in providing their users with easy accessibility to their customers.
They help their users solve the solution of getting feedback from their customers and knowing what they want and need, thus helping them develop better ways to serve their customers.
Not only do they help their users satisfy their customers, but they also help organizations and parastatals to be able to work well together as a team by tracking their work progress and their projects.
They also keep notes on the effectiveness of their workflow and productivity. In a simple sense, they create an effective avenue for management software.
However, even though these 2 platforms have the same goals, they have different methods by which they achieve these goals.
Monday.com vs Salesforce: Main Differences
| Monday.com | Salesforce |
| Monday.com deals with work operation system. | Salesforce deals with customer relationship management |
| Projects are in a timeline | Overview of your customers |
| Easy access to files | Salesforce helps track files with great speed |
Now that we’ve noted down the main differences between the two brands, let’s explore the features and capabilities of each of the platforms.
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Monday.com vs Salesforce: Features and Capabilities
Features and Capabilities of Salesforce
- Overall view of your customers: Salesforce gives you a complete view of your customers. Not only will you interact well with your customers, but you will also be able to connect with them.
- Accurate data: Using this brand, you get to have accurate data on your clients’ behavior. This would enable you to make intelligent decisions regarding a particular product, which will increase your sales and revenue.
- Tracking of files: This brand helps you to locate and track your files with ease. Most companies have issues with keeping records. Often, records get missing, misplaced or lost permanently due to one situation or another. But this brand helps track your files and reduces the rate at which files get muddled up, missing and misplaced. It also allows for the secured sharing of files. This leads us to the next point.
- Quick notice: When a file gets muddled up, it notifies you so as to avoid errors from occurring. You get notified quickly when something changes and when a file is being shared.
Features and Capabilities of Money.com
- Prompt information: This brand allows you to receive critical information promptly from different team members in the organization you work with. It is important to note that prompt information is not only restricted to people from another team but you get notified quickly on information from your team members also.
- Easy access to files: With this brand, all your files are located in one place, which gives room for fast accessibility when files are needed urgently. There is no need for you to start searching for the location of files when all the files are kept in a single place.
- Progress info: This brand keeps you updated on the progress of your projects. It gives you information about how far you’ve worked and what’s left to work on.
- Timeline: Your projects can be viewed in a column. This enables you to keep note of your performance to promptly correct mistakes.
Now that we have explored the differences between the features and capabilities of Money.com and Salesforce, let us look at how each of the applications is priced.
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Monday.com vs Salesforce: Pricing
Salesforce
The Salesforce package is divided into five;
- Essentials package: This is the least package you can get on Salesforce, and it costs $25. The package features but is not limited to account and contact management, opportunity customized sales and process.
- Professional package: This costs $75, and it includes features such as extended lead management, duplicate blocking, and mass email. This package also allows you to manage your sales on the go.
- Enterprise package: This costs $150. It edits sales and also deals with customer management. It also forecasts functionality. However, there are still other features included in this package.
- Unlimited: As it is so -called, this package offers unlimited features, makes unlimited business processes, configures unlimited page layout and so on.
- Lighting professional: It helps in task and events tracking, web and email response, order management, customer communications and internal account discussions.
Monday.com
Monday.com has 4 packages and comes with an 18% discount on all plans.
- Their first package is called the basic package, and it costs $10 per month. To access this plan, you must have three team members, and each member will pay for their subscription to the package. (10 x 3) which in total is $30. This plan includes unlimited dashboards, 20 types of columns and 200 templates.
- Their second package is the standard package, and it includes features listed in the first package plus a calendar view, 250 automation, and 250 actions on integration. It ost $12, and like the first package, you must have three team members, which makes it $36 per month.
- The third package is called pro. This package includes everything in standard plus chart view, private dashboards, formula column, time tracking, 25,000 actions per integration, and 25,000 automations. The price for this plan is $20, making it 60$ for three members monthly.
- The fourth package enterprise is on a quote basis, and there is no fixed price for it. To get features and quotes for this package, you must contact them directly.
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Reason to Choose Salesforce over Monday.com
If you are interested in customer relationship management, the brand to choose is Salesforce. Salesforce is more interested in how you can please your customers. They give you feedback on the actions your clients perform when they come in contact with your brand. In addition to this, they respond quickly to messages sent to your email or web page and give you a shared view of all your customers in a single format. Instead, they do not bother with data entry with your connection to your customers. When it comes to understanding and prioritizing your customers, Salesforce is your go-to platform.
Reason to choose Monday .com over Salesforce
If you want a brand that deals with work operation systems, then Monday.com is the right choice. This brand deals with prompt communication between members of the same team and different teams. One of the features of this brand is that they provide you with components like dashboards that are important for your work activities. You can have multiple dashboards that hold different information or a single dashboard that holds multiple information. You can also customize them to your taste. Monday.com helps in managing your projects and helps in planning your work.
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Similarities between Monday.com and Salesforce
One of the primary similarities between both brands is that they are easily accessible from your phone. You don’t have to be on your desk or computer before you can follow up on your customers or your team members. This is one of the primary reasons why they are called cloud-based brands. Both brands have access to your email and web.
If you still have some misgivings about these platforms, below are alternatives you can go for.
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Monday.com and Salesforce Alternatives
The alternative for monday.com is a brand named You track. Like monday.com, this application helps with your projects, tasks, and database between your team and other teams. It also manages your work on the go; similarly, it is cloud-based. In fact, it has all the features that Monday.com provides.
The alternative of use instead of Salesforce is called HubSpot. HubSpot also handles customer relations and helps in marketing. It gives detailed information about what your customers want from you.
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Conclusion
Wrapping up, in my opinion, Monday.com is the brand to go for. Why? Because monday.com allows for straightforward access to your records and keeps track of your files. Monday.com allows for the integration of teamwork. You get quickly notified about the progress of a project from another team. You can put all your work in a dashboard and not get it mixed up. You can add your shapes, color, column and other features. And most of all, it is flexible.
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Monday.com vs Salesforce FAQs
What is the point of monday.com and Salesforce?
Monday.com is basically a work operation system that enables the smooth running of projects in an organization. While Salesforce is a customer relationship management brand that assists you in giving your clients the best service there is by keeping you up to par with their requests and update.
Are they good companies?
They are both good companies. They see to the practical and smooth running of their clients. They both provide a standard software helpful application to both small scale and large-scale businesses.
Are they flexible?
Both brands are flexible. Salesforce wants to satisfy your customers’ needs, and needs vary from time to time. In comparison, Monday.com allows you to work more effectively and productively.