Siebel CRM Vs. Salesforce: Which Is Better For You? (2024 Comparison)

Businesses won’t thrive if good customer services don’t exist. So if your organization lacks the proper CRM solution, it will be challenging to increase the productivity and profit of such a business. Moreover, not having the right CRM will harm your brand. But it is pretty challenging to maintain a proper CRM, which is why you should always ensure a business plan and choose the CRM suited for your business.

Choosing the exemplary service for your organization isn’t as simple as it sounds, which is why most organizations now opt for CRM contributions. And two of the popular CRM applications are Siebel CRM and Salesforce.

In this piece, we’ll enlighten you on the essential aspects of both CRMs aimed at helping you understand the strength and weaknesses of both solutions.

Main Difference Between Siebel CRM Vs. Salesforce

Siebel CRM	Salesforce
Oracle Siebel CRM Has A Robust Business Process Engine	Salesforce has a Process-Oriented Workflow Engine
The supported devices include Android, Web-based, Windows, Mac, and iPhone	The supported devices include Web-based, Linux, iPhone, Windows, and Android
The prominent clients include Southwest Airlines	Some of Salesforce’s prominent clients include companies such as Dell, Comcast, American Red Cross, and Wells Fargo.
Seibel supports Chinese	The language Salesforce support includes Chinese, Italian, French, Swedish, Spanish, and Dutch.
The available support on Oracle Siebel CRM includes Phone, Training, Tickets, Email, and Live Support.	Salesforce’s available support includes Email, Live Support, Training, and Tickets.

Features and Capabilities of Siebel CRM Vs. Salesforce

Oracle Siebel CRM

Marketing Capabilities

Oracle Siebel CRM manages everything from events to web and email marketing. With it, users can create and track budgets while analyzing all marketing activities in real-time via the software’s resource management module.

Pricing Analytics

You can make a context-based choice using its consistent data. It helps you gauge the pricing impact and effectiveness in all regions, determine the product demand, offer discounts, incentives, and much more.

Sales Tools

With the sales tools, sales reps can access information in person and respond to inquiries faster. As a result, increased revenue. In addition, capturing orders and quotes makes it easy to track products and offers comprehensive data that helps companies optimize their product bundle by targeting pricing, upsell, and cross-sell.

Dynamic Catalog

Dynamic catalog maintains catalogs and defines all set rules. In addition, it integrates configuration and product selection to support search options, targeted cross-sells, and upsell offers.

Mobile Access:

With the mobile access features, you can maintain flexible access to crucial data:

Handheld solutions ensure all mobility needs are well catered for
The CRM’s remote capabilities support all mobile devices, including tablets and laptops
With it, field workers can now view data from Pagers, Android and iOS devices

>>More: Is CRM Considered A Database | What Is The Ultimate Aim Of CRM?| Why Is CRM Important? | Salesforce vs SugarCRM: Which Is Better For You | Best CRM For Texting

Salesforce

Account and Contact Management

With this feature, you’ll enjoy access to customers’ information. The segment includes communications you’ve had with customers, the activity history of every customer you’ve transacted with, key contacts, and so much more.

Salesforce Engage

With the Salesforce engage feature, you can share the marketing content with sales to help enhance the company’s selling power. Salesforce Engage connects sales and marketing – effectively filling the gap that once exists between both. In real-time, users will get alerts as per the customers’ engagement.

Sales Collaboration

With the sales collaboration feature, the sales team can use great social tools. With these social tools, you can find sales experts while sharing competitive data with the rest of the group. It enables the sales team to work together on different sales opportunities. With it, you can check the progress of the project you’re working on from any part of the world.

Salesforce Mobile App

The Salesforce Mobile App allows you to make calls, explore different work opportunities, reply to hot leads, and view checkerboards from around the world. In addition, you can manage events, account updates, and events from one app.

Why you should choose Siebel CRM

Some significant benefits of Siebel CRM include a detailed feature set, the fact that it could be scaled, and the mobile support it offers users.

Meanwhile, if you run medium-sized to large enterprises, this CRM is the ideal option. The platform has impressive solutions applicable to over 20 different industries and tools that can be used for analysis, engagement, and transactions. In addition, it is designed to help companies manage customer-facing operations.

Siebel CRM not only helps out a business process. It also helps out with different sales force automation. Some business processes include rolling out multiple loyalty programs, performing sales collaboration, managing marketing campaigns, capturing quotes, and orders, handling events and tickets, setting up help desks, and offering customer self-service.

Why you should choose Salesforce

Salesforce solutions help companies manage relationships with their customers while also catering to the movements of these customers via the sales funnel through to sales. With it, users can work on all marketing strategies and build a bridge between the marketing team, account management, and sales management. As a result, all the three sides of an organization can be well catered for by Salesforce solutions.

The solution developers aim to ensure that companies can easily reach out to their customers using a well-structured methodology. Salesforce can track different opportunities, properly manage companies’ clientele, automate marketing campaigns, create custom reports, and so much more.

Salesforce CRM eliminates weeks of companies’ research by providing features you should expect in a solid Customer Relationship Management. It helps customers eliminate or confirm software frontrunners right from the start, saving you time, money, and effort.

Similarities between Siebel CRM Vs. Salesforce

Both Siebel CRM and Salesforce are excellent CRM solutions designed to ensure that companies run their business activities efficiently. Thanks to the different unique features, relating with customers has never been better.

Siebel CRM Vs. Salesforce Alternatives

Creation

Creation provides a single platform that helps to automate different workflows with the maximum degree of freedom and no code. The platform offers CRM applications, industry workflows for twenty verticals, and marketplace perks.

Salesmate

Salesmate helps create more personalized experiences across marketing, service touchpoints across, and sales across all channels – web, email, ecommerce, calls, text, and chat. The platform is designed to allow its users to generate and close deals. It also lets you build long-lasting relationships with your customers.

Dubsado

Dubsado is a technology designed to cater to the needs of small-scale businesses. This management solution provides invoicing, calendaring, provision of contact, and contract management. It is more of an all-in-one solution technology.

Final Verdict

There isn’t an easy way to go about comparing both products. Inevitably, you have to consider your needs and the current state of your business. For example, Salesforce CRM is currently riding the trend of popular demand for various reasons. But if you have a reasonably simple salesforce automation technology, then, Salesforce will be a worthy contender.

Siebel CRM Vs. Salesforce – FAQs

What is Salesforce used for?

Salesforce is a business technology management solution designed to manage relationships between companies and customers. The software is designed to help different organizations move customers through a well-designed sales funnel and sales.

What’s the training cost for Oracle Siebel CRM?

For cloud-based/SaaS and on-premise solutions, the cost varies typically. However, it all depends on the type of training you opt for: group/department training, end-user training, train the trainer, or video self-training.