Instead of using the old copper wiring way of voice calls, VoIP (Voice over Internet Protocol) software allows users to make and receive calls via the internet. With capabilities like video conferencing, phone forwarding, adaptability, and multilevel IVR along with its flexibility, VoIP can be considered a breath of new air in the workplace.
Today’s trend is remote working, which, thanks to its incorporation of cloud technology, is seen as a more cost-effective choice because it eliminates the need for dedicated gear because it’s held by a third party.
Top 10 Best VoIP Services For SalesForce
- 8×8: Best for video conferences
- Megapath: Best for international remote work
- Alliance Phone: This is the ideal phone for small enterprises.
- Mitel: cheap maintenance costs
- Fonality: competitive price
- Nextiva: best for beginners
- Jive Communications: simple to use
- Dialpad: cutting-edge phone system
- RingCentral: best for large and small businesses
- Vonage Business: This is the best option for both large and small enterprises.
1. 8×8: This is ideal for video calls
Pricing: Meeting: no cost, Small Business Phone System 8×8 Express: $12, Meeting Pro: $9
$25 for all-in-one voice, video, and chat for two people, and $45 for analytics for administrators and supervisors.
8×8 Crozdesk.com defines VOIP as a “unified communications and contact center solution.” They see it as a comprehensive platform that manages all aspects of your business for all of your staff and customers. It’s a quick and easy way to pair your VoIP capabilities with high-quality phone systems.
Key Features:
- Three-way calling
- Recording
- Unlimited calling
- Automated call attendant
- Fax
- Visual voicemail
Reasons to Buy:
- Ease of administration
- Reasonable cost
- Unified platform
Reasons to Avoid:
- Customer support is unresponsive
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2. MEGAPATH: This is an excellent choice for international remote work.
Pricing: It has three pricing options. An enterprise Voice worth $39.90, a business Voice which is $19.95, and a premium Business Voice which is $24.95.
MegaPath is a Commercial VOIP system. This system works with medium to large organizations in any enterprise, according to WAREBUY. Web access, unified communications, security services, managed networking services, and much more are all available through the service.
Key Features:
- Advanced Call Forwarding
- Sequential Ring
- Simultaneous Ring
- Teleworker Solution
- Voice Manager
- Lines and PRI
- SIP Trunking
Reasons to Buy:
- Excellent customer service
- Metered local plans
Reasons to Avoid:
- Poor customer service
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3. ALLIANCE PHONE: This is the best phone for small businesses.
Pricing: Free Trial, $19.97 Monthly Plan
According to g2.com, Alliance Phones delivers dependable and simple-to-use VoIP phone systems for small and midsize enterprises.
Key Features:
- Call Recording
- IVR / Voice Recognition
- Encryption
- Call Parking
- SIP Trunking
- Ring Groups
Reasons to Buy:
- Good Customer Support Service
- Excellent Price Range
Reasons to Avoid:
• Call Recording Billing System
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4. MITEL: This is used for audio conferencing, and it is the best option.
Pricing: Essential costs $20.99, Premier costs $26.59, and Elite costs $38.49.
Mitel software is cloud-based, and it provides you with a community of hosted voices, as well as partnerships with both large and small organizations, all in one place.
Key Features:
- Audio conferencing
- Emergency call records
- Fixed mobile convergence
- Calendar integration
- Data warehouse integration
- Bilingual services
Reasons to Buy:
- Ease of use
- Excellent technical support
Reasons to Avoid:
- Call drop-off
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5. FONALITY: Fonality is the best quality for customer service management.
Pricing: It is $24.99 each month.
Fonality is a telecom firm that offers commercial phone systems as well as internet VoIP and UC solutions. This firm was first established around 2004. Fonality is the main supplier of Unified Communications as Service (UCaaS) communications software for SMEs and SMBs.
Key Features:
- UCaaS
- Desktop & Mobile Applications
- Salesforce Integration
- Virtual Call Center
Reasons to Buy:
- Lots of good deep call routing and call center functions
- Face to face aided setup of extensive collections head-up display
- Multiple enterprise communication software
Reasons to Avoid:
- It’s too complicated for smaller companies who only need basic PBX features.
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6. NEXTIVA: This is the best option for start-ups.
Pricing: (for 1-4 users per month) Essential $30.95, Professional $35.95, and Enterprise $45.95
(For 5-19 users per month) Professional $33.95, Enterprise $43.95, and Essential $29.95
Nextiva is a telecommunications system that integrates corporate software packages, information, and automation. This aids firms in reaching out to the customers and forging stronger bonds with them. The system unifies all communication modes, including phone, visual, interaction, Texts, chat, and surveys. This enables enterprises to gain the permissions they require to achieve their objectives. They provide you the opportunity to concentrate entirely on providing exceptional customer service thanks to their Connections.
Key Features:
- Multisource Responses
- Access Controls/Permissions
- Visual display of activities
- Agent Interface
- Alerts/Notifications
- Video-telephony
- Calendar Management
Reasons to Buy:
- Expert customer service
- Consistent call quality and service
- Flexible, affordable, and dependable
Reasons to Avoid:
- Buggy mobile apps
- Limited integrations
- Status is only displayed for contacts
>>More: What Is A Non Fixed VoIP? | How Do VoIP Phones Connect? | Will A VoIP Phone Work Anywhere? | What Is A VoIP Headset?
7. JIVE COMMUNICATIONS: This is best for large businesses
Pricing:
- Basic Plan – $24 per user per month
- Standard Plan – $29 per user per month
- Premium Plan – $39 per user per month
Jive is a cloud-based phone system that lets customers send or receive phone calls from any location, at any time, on any device. Jive offers utility-computing phone systems as well as the solution for the integration of multiple enterprise communication tools also refers to as Unified Communications (UC). Jive’s cloud technology provides a unified, seamless platform that offers more contexts and facilitates collaboration among colleagues and customers. Jive’s cloud delivery approach guarantees that each business has access to the most up-to-date infrastructure, services, and software at all times, making it the final phone tech you’ll ever need.
Key Features:
- Integrations
- Security and Compliance
Reasons to Buy:
- A modern collaboration hub that connects people, content, and resources together
- Rapid deployment using our tried-and-true deployment approach
- Comprehensive training and onboarding program
- 24/7 US-based customer support
Reasons to Avoid:
- No Free Trial
- HD Video Feed Limitations
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8. DIALPAD: This is ideal for large businesses
Pricing: It has three pricing options which include the following:
Standard is $15 per month,
PRO which is $25 per month and;
Enterprise whose price is Undisclosed
Dialpad is AI-powered cloud communications software that helps people make better calls by turning discussions into chances. With the increasing demands for remote collaboration, the communications and contact center supplier offers native, real-time transcription, electronic note-taking, live sentiment, and voice analytics to the industry. It provides Voice AI-powered Dialpad, Dialpad Sell, UberConference, and Dial pad Help Desk products. With a spectrum of computer software that includes phone, visual, group messaging, Text, MMS, conferencing, video streaming, and file-sharing services, these devices meet the complete range of new business communications demands in a unified system.
Key Features:
- Speech Synthesis
- List Management
- Call List Management
- IVR / Voice Recognition
- Call Center Productivity
- Calling & Routing
Reasons to Buy:
- All plans include artificial intelligence (AI)
- Some plans include a 14-day free trial
- An affordable base plan is available
- The Enterprise plan comes with a 100% uptime service-level agreement
Reasons to Avoid:
- Unlimited calls/texts are only available in the United States and Canada
- The base plan only allows one office location and no desk phones
- Faxing may be an extra charge
- Contact center and sales dialer services are extra charges.
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9. RINGCENTRAL: This is Ideal for both large and small businesses
Pricing: $19.99 for Essential, $27.99 for Standard, $34.99 for Premium, and $49.99 for Ultimate.
RingCentral MVP is a full-featured cloud-hosted UC system with a variety of phone calls, interactions, and mobile options.
Key Features:
- Multi-level IVR
- Voicemail and greeting
- Internet fax
- Audio & Video conferencing
- Cloud PBX
- Auto-receptionist
- Call forwarding
Reasons to Buy:
- The phone system supports complex business rules
- The vendor offers reliable customer and tech support
- Web meetings are consistently stable
- There are no audio issues, connectivity challenges, or dropped meetings
- Audio quality is crystal clear
- IVR and call routing are easy to deploy
Reasons to Avoid:
- No direct Linux support
- No customization of the conference call greeting message
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10. VONAGE BUSINESS: This is the best option for small businesses.
Pricing: Mobile is $19.99 per month per subscriber, Premium is $29.99 per month per subscriber, Advanced is $39.99 per month per subscriber, and organizations can try the phone system for 14 days before committing.
Conference calling, caller ID, call forwarding, numerous connectors, and routing capabilities such as a multi-level auto responder phone system are all available with Vonage Business Cloud, a business phone service solution. Vonage for industries also has Microsoft and Mac computer programs, Google Android, and Apple iOS users, as well as limitless calls and text messages.
Key Features:
- Phone Dashboard
- Mobile App
- Business SMS
- Call Flip
- Voicemail to Email
Reasons to Buy:
- Vonage customer service is available 24 hours a day, 7 days a week via live discussion or a toll-free number.
- Low foreign charges
- Improved voice for online conferencing
- Simple do not disturb (DND) settings in the admin interface
- Smooth computer to mobile transitions
Reasons to Avoid:
- Customer care is sluggish to answer
- Poor internet access causes calls to break quickly
- With the highly sophisticated plan, recording is restricted to 15 hours per month.
- A number of important functions are only accessible as add-ons.
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Frequently Asked Questions
Does There Appear To Be A Contract?
Treaties bind you to a facility that you may or may not enjoy, and they limit your flexibility alternatives. If at all possible, stay away from them.
How Much Do Taxes And Fees Cost?
The price you’ll pay in necessary taxes and fees is sometimes not included in the pricing listed on an agency’s website. Before committing to a plan, know how much these charges are.
How Much Does Adding A Phone Cost?
Charges for simply adding a phone wind up costing you money and restricting your capacity to grow your phone system. Look for companies who only bill you for the minutes you use, rather than for unnecessary service fees for each additional phone.
Do You Have To Use Certain Phones In Order To Use Your Service?
Service providers who tie you down to specific Smartphone brands limit your capacity to tailor the cost and logistics of your phone system. Look for options that better enable you to choose to bring your device policy (BYOD).
Can The Phones Be Used With Another Service Provider?
It is even worse if your service provider supplies you with phones that aren’t suitable with other operating systems because if you’re unsatisfied with your phone system, this makes it much more difficult to switch providers.
Is It Possible For A Single User To Use Two Phones?
The ability to ‘split’ a single user across numerous phones relates to not having to pay for each person’s phone on your network. Splitting a person’s number between phones allows you greater flexibility in how your team works while also ensuring that you only pay for the time and services you utilize.
Are Your Services Dispersed Geographically?
Widely spread service denotes the presence of data centers in multiple locations. This reduces service interruptions because if one data center experiences a problem, the other may take over without the subscriber seeing any outage.
Do You Have A VOIP Solution For Mobile Devices?
Workers and other personnel that need to use the phone system on the road will benefit from mobile VoIP solutions. Look for a service that lets you make and receive calls on smartphones and other mobile devices.
How Do You Inform Customers Of A Service Outage And Where Can I Get More Information?
You avoid unnecessary misunderstandings by having a reliable means for disseminating information pertaining to service outages. Pick a good supplier with a simple way to contact them in the event of a service outage.
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