When it comes to cloud-based customer engagement software, Salesforce and Workday are two of the biggest names in the business. With both services, you’ll be able to manage a company’s customer interactions and CRM systems. Many companies use their software, and they’re both offering some of the best deals on the internet. Let’s compare them so you can choose the best company for your company’s needs.
First and foremost, let’s take a look at the main differences between these two platforms:
| WORKDAY | SALESFORCE | |
| USER SATISFACTION RATING (*source: Gartner) | 4.4 out of 5 | 4.4 out of 5 |
| FREE VERSION AVAILABILITY | NO | NO |
| PRICE COMPARISON | Starts at $99/month | Starts at $25/user/month |
| LIVE CUSTOMER SUPPORT AVAILABILITY | NO | YES |
| LANGUAGES SUPPORTED | English, Spanish, and 28+ more others | English, Spanish, French, Italian, German, Swedish, Japanese, Korean, Simplified/Traditional Chinese, and Thai |
| THIRD-PARTY APP INTEGRATION | YES | YES |
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Workday vs. Salesforce: Features & Capabilities
Workday and Salesforce are cloud-based software platforms that offer a wide range of features and capabilities for businesses of all sizes. However, there are some key distinctions between the two products.
Workday is a complete human resource (HR) and financial management solution. In addition, Workday offers a more comprehensive set of HR features, such as:
- Time and attendance tracking
- Benefits management
- Payroll processing
Workday also offers a more comprehensive set of financial management features, such as:
- Budgeting and forecasting
- Accounts payable
- Asset management
In addition to the key features above, Workday is also frequently updated with new features and capabilities, so businesses can always be sure they are using the latest and most advanced software. Additionally, Workday offers a wide range of support options, including online training, live chat support, and phone support.
Going on to Salesforce, the platform is a customer relationship management (CRM) software that enables businesses to manage and track customer interactions and data. Salesforce is a comprehensive CRM system that offers a wide range of features and capabilities to help businesses manage and grow their customer base.
Some of the key features and capabilities of Salesforce include:
- Sales automation
- Marketing automation
- Customer service and support
- Social media integration
- Mobile access
Salesforce also offers a wide range of customization options, allowing businesses to tailor the application to their specific needs.
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Workday vs. Salesforce: Pricing
Upon entering their website, you may find that Workday doesn’t show their pricing list; however, you may be able to access this as soon as you sign up. Workday’s base monthly plan starts at around $99, but you’ll be able to save more if you sign up for an annual plan instead. You can also negotiate with the sales team to receive a quote specifically tailored to your business’s needs.
Moving on to Salesforce, the platform offers a vast array of options to choose exactly what your business fancies. Most services start at around $25 per user a month, with the most popular plan costing around $150.
Do Workday and Salesforce offer free services? To keep things short, the answer is no. As of now, both platforms aren’t free to use and charge at promising costs.
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Reasons to choose Salesforce over Workday.
When comparing the two most popular CRM software solutions, it’s easy to see why many are choosing Salesforce over Workday. As a complete suite, Salesforce offers more functionality than Workday, which can be considerably more expensive. Although Workday can be a great tool, Salesforce is more user-friendly than the opposing platform. In addition, Salesforce has plenty of notable features such as powerful reporting tools, easy customization, seamless flexibility, and mobile CRM.
Salesforce is also ideal for nonprofit organizations since the platform gives back to society, while nonprofits use their operations at a much-reduced cost.
Reasons to choose Workday over Salesforce.
Moving on to Workday, the platform has plenty of significant reasons why you should use it. Workday provides easy-to-use access for routine personnel items and makes personal information updates. Workday also provides better decision-making data than other platforms and encourages employees to work more efficiently by honing consistent and streamlined practices.
In addition to the several benefits mentioned above, Workday also has 24/7 customer-centric support available, which is perfect for resolving problems after hours.
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The Similarities between Workday and Salesforce
On the surface, Workday and Salesforce seem like similar products. Both companies offer solutions that help companies manage their workforce, and both solutions are popular among companies of all sizes.
Both companies also offer mobile apps, compliance and security, migration assistance, free trials, comprehensive support, industry-specific training, and corporate social responsibility programs.
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Workday and Salesforce Alternatives
There are many other software solutions available besides these two, so before deciding which software to go with, it’s important to consider your needs and evaluate how each software solution will meet them.
Here is a list of alternatives to choose from:
ActiveCampaign: ActiveCampaign is a cloud-based email marketing, automation, sales software, and CRM platform that allows people to do many things. It allows users to perform powerful automation, email marketing, and customer relationship management.
Rippling: In short, Rippling is a platform for employee management designed to simplify HR operations and management. It is a portal for businesses to manage their payroll, benefits, employee devices, company apps, etc.
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Workday vs. Salesforce: Final Verdict
Choosing between Workday and Salesforce can be a difficult decision. However, both platforms offer a wide range of features and benefits. Workday is a comprehensive solution that can manage all employee lifecycle aspects, from recruiting to payroll. Salesforce is a powerful CRM tool that can help businesses manage customer relationships and sales processes.
When deciding which platform is best for your organization, it is important to consider your specific needs and requirements. For example, Workday is a good choice for businesses that need a comprehensive HR solution, while Salesforce is a good choice for a powerful CRM tool.
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FAQ
Does Workday offer a completely free version?
Unfortunately, Workday doesn’t offer any free plans. As of now, the platform’s base monthly cost is around $99; however, you can save more if you sign up for an annual plan.
What are the six major Salesforce Clouds?
Salesforce’s six major types of clouds are the Analytics Cloud, Commerce Cloud, Experience Cloud, Marketing Cloud, Sales Cloud, and Service Cloud.
Can I use Workday from Home?
By downloading and using the Workday mobile app, it enables you to access your Workday applications anytime and anywhere. The app is available on all iPhone, iPad, and Android devices.
Is Salesforce considered an ERP?
The short answer, Salesforce is not considered an ERP. Although Salesforce offers a variety of features that you can use to enhance your ERP, the platform does not offer nor provide any ERP products.
How do you contact support at Salesforce?
You can contact Salesforce’s support in three ways. One is through requesting a call from them by filling out a form from their site, while another is by giving them a call using the number 1-800-3877-3285. The last option is using the live chat found on their website.
Is it possible to terminate an employee in Workday?
Yes, it is possible to terminate an employee in Workday. You can access this option by navigating to your employee’s profile, clicking on the “Related Actions” button, hovering over “Job Change,” and selecting “Terminate Employee.”
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